About Parature Customer Service Software

Parature’s complete, on demand Customer Support software solution and Help Desk software solution allow you to deliver exceptional customer service 24 hours a day, 7 days a week to users all over the world.

Parature Customer Service Software

Backed by the company’s fully hosted, award-winning solutions, Parature offers both customer service software and help desk software at an affordable rate suitable for both small and large corporations. Features include:

• Peer-to-peer
• Self-service
• Real time
• Resolution management
• Analytics

This complete Help Desk solution enables you to:

• Customize the Help Desk portal to meet the specific support needs of your employee base.
• Prioritize and manage work orders centrally through your help desk trouble ticket system.
• Track assets and manage purchasing and receiving.
• Improve Help Desk processes through on-demand surveys and reports.
• Secure access from any Web browser, anytime and anywhere.

Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University.