About PhaseWare Customer Service Software

PhaseWare Inc. provides best-of-breed help-desk and customer-support software solutions for clients worldwide.

The PhaseWare solution suite includes complementary applications that work together to power total customer service across all phases of the life cycle.

PhaseWare Tracker is the core application that integrates all phases of Service desk operations including creating service tickets, tracking service level agreements, creating custom reports, billing and maintaining your business process workflow.

PhaseWare Event Engine is a powerful service automation tool. It works seamlessly with Tracker and takes automated actions and manages alerts, alarms, SLAs, workflows etc. for efficient service desk operations.

Self Service Center is a web-based user portal that lets your customers and employees pro-actively manage service information: log tickets, check the status of tickets and access the knowledgebase for self-help.

TechWeb is the newest addition to the PhaseWare solution suite. It’s a web portal for your service professionals and technicians to remotely manage customer operations: log tickets, check the status of tickets and access the knowledgebase.

PhaseWare Corporate Background

PhaseWare Inc. provides best-of-breed help-desk and customer-support software solutions for clients worldwide.  PhaseWare Tracker, the company’s flagship offering, is a robust, feature-rich solution that’s flexible, affordable and easy to use. Unlike many available solutions, Tracker and its complimentary enhancements are specifically optimized for external customer service management.

Software entrepreneurs Randall Nelson and Hoyt Mann founded PhaseWare in 2004 to meet the needs of small to mid-size customers and their business models.

Today, PhaseWare solutions are enabling companies to take their customer service and support to the same level of sophistication delivered by much more expensive applications. PhaseWare is based in McKinney, Texas, part of the Dallas-Fort Worth Metroplex.