Venti Remote Support Solutions

Venti Solutions LLC was founded in 2004 by executives from enterprise IT software companies, large application service providers, and companies targeting the small and medium business (SMB) market.

Today, Venti offers hosted LANDesk technology for remote PC/server support over the Internet. The company is committed to bringing a suite of affordable enterprise tools to companies of all sizes through flexible Internet service offerings and creative pricing alternatives. To that end, Venti’s Delivery Model focuses on the development of a software solution, which might cost a company $25,000 to $200,000 to implement, that can be accessed via the Internet. The company’s Software as a Service (SaaS) framework has made a strong entrance into the market in a variety of venues. Venti is now well positioned to provide SaaS for the SMB IT market.

Venti Solutions strives to maintain its superiority to other solutions in getting to remote PCs behind a firewall (both personal and corporate firewalls). Unlike solutions that require additional pre-configured firewall ports, Venti enables the client to reach out from behind the firewall to a “broker” server via the standard SSL port where the support agent can then connect quickly to provide assistance. The support agent does not require special, complex firewall configurations to help the client. Most importantly, Venti’s product does not require punching new holes in your firewall or your customer’s firewall to receive support. This is a serious security problem for other services and products.

Venti Solutions continues to introduce new services and capabilities that will enhance the support experience that businesses can provide for their customers and employees. The company’s bottom-line goal is to deliver solutions that provide superior support, enhancing customer satisfaction, and increasing support agent productivity, while reducing overall costs.

Venti Strengths

• Venti’s product is available for a monthly subscription fee roughly equal to a monthly cell phone bill.
• Venti hosts the software, manages all servers, and enables your team to become productive in less than 5 minutes—all via the Internet.
• The company’s simplified solution delivery process translates to a three minute software installation and about five minutes of support agent self training. Your support team can be productive within an hour.
• Venti enables the client to reach out from behind the firewall to a “broker” server via the standard SSL port where the support agent can then connect quickly to provide assistance. The support agent does not require special, complex firewall configurations to help the client.
• Most importantly, Venti does not require punching new holes in your firewall or your customer’s firewall to receive support.
• This is a serious security problem for other services and products.