Posts tagged with "Salesforce.com CRM"

Join us for a detailed look at questions asked by members of the Business-Software.com Community. Today’s question comes from Joe G., in Washington, D.C., who asked, “I'm considering upgrading to Sage ACT!—how does it compare to Salesforce.com and SugarCRM?” Picking a CRM Solution When it comes to evaluating CRM solutions, you’ll quickly find that there’s no one-size-fits-all product that stands above the competition. Instead, you have a market thickly saturated with vendors who all claim to do CRM better than their competitors. Additionally, there are loud voices coming from consumers and analysts offering contradictory advice on why one solution is better (or ... READ MORE

It seems that everyone wants to take part in the social revolution that is transforming business. Both new and established vendors are clamoring to stake their claim in this relatively new area. As a result, social CRM has moved to the mainstream of the enterprise software market. Both large, multinational companies--whose forte may not necessarily be in software or social media--and small, niche vendors specializing only in social CRM are eager to roll out their social solutions before the next guy. Two New Entrants to the Social CRM Arena Interestingly, two very different vendors announced on the same day new enterprise-class ... READ MORE

Financial Firms and Banks Transition to the Cloud GlobalOne released the first, of three, CRM (customer relationship management) cloud packages to help financial service firms and banks transition to cloud computing with Salesforce.com. G1 Asset Management takes software systems commonly used in asset management and adds Salesforce.com elements like user interfaces, work flows, and libraries. This announcement rides on the coattails of Salesforce.com's Social Marketing Cloud Radian6 release, which provides services that builds on core CRM software. Although financial service firms are familiar with CRM traditional uses, adopting recent cloud strategies have been incremental at best. The problem with adopting cloud resources is ... READ MORE

Microsoft has filed a lawsuit against Salesforce.com, the cloud-computing CRM vendor. Microsoft is suing for infringement of nine Microsoft patents. Microsoft is no stranger to patent infringement suits, but usually finds itself in the defendant's chair. Microsoft claims that the Salesforce.com has violated the following patents: Method and system for mapping between logical data and physical data System and method for providing and displaying a web page having an embedded menu Method and system for stacking toolbars in a computer display Automated web site creation using template driven generation of active server page applications Aggregation of system settings into ... READ MORE

Smartphones are proliferating at light speed, and applications for them—especially for the iPhone—are growing apace. The iPhone has long been the rival of the business-friendly BlackBerry, but since the advent of the iPhone, other smartphones are rolling out different features in an attempt to match it. Most recently, the iPhone and the Android phones have taken center stage, and despite lackluster sales, many consider the latest Droid model as the mobile phone that will outdo the iPhone. The Droid has been positioned as a business phone in many ways—honing in on the BlackBerry crowd—but the phone’s projected coup remains to be ... READ MORE

Microsoft has been aggressively courting CRM users this week. First, they announced price cuts to their online productivity suite, and yesterday they lowered prices on their Dynamics CRM Online product. In addition to slashing prices, Microsoft is offering six months of free Dynamics CRM usage to Salesforce.com’s and Oracle’s CRM users. The Business Productivity Suite, a SaaS offering, adopted a new pricing model and is now at $10 per user instead of $15 per user; Microsoft executives are attributing the discount to the recent increase in users. The suite includes Exchange Online (a messaging service), SharePoint Online, Live Meeting, and Office ... READ MORE