Browse Business Software Categories
Read the latest Call Center software articles, news and reviews.
RingCentral vs 8x8: Two VoIP Service Providers Go Head to Head
By Gino Franco | Jul 21 2015
Two companies experiencing success in VoIP software are RingCentral and 8x8. So, what better way to take a look at these two companies than with a side-by-side comparison? Read More
The Top 5 VoIP Service Providers for Businesses
By Robert Cecchi | Apr 01 2015
For businesses ready to cut the cord with traditional phone lines, VoIP solutions offer enticingly affordable alternatives to the status quo. Requiring little more than internet-compatible phones, VoIP can offer all of the expected features ... Read More
Top 5 Call Center Trends Through 2015
By Galley Sarai | Feb 17 2015
Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business ... Read More
6 Reasons Why You Need a Cloud-Based Contact Center Solution
By Kiri Picone | Dec 08 2014
We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center. Read More
Want Improved Call Center Efficiency? Implement These 7 Technologies
By Sheldon Smith | Oct 30 2014
Properly managed call centers will greatly improve your business's overall communications strategy -- if they utilize the right technology to boost workflows and increase response times. Here are seven new technologies you should implement to ... Read More
5 Innovative Companies from the 2014 Dreamforce Exhibitors
By Kiri Picone | Oct 14 2014
Many of the 2014 Dreamforce exhibitors are BI, sales enablement, marketing, call center and data security software. These are the most innovative solutions. Read More
Would Visual Chat Software Have Helped Comcast Avert Disaster?
By Victor Shaburov | Aug 21 2014
By now we’ve all heard the infamous Comcast customer support call that brought major backlash to the brand for its less-than-stellar service rep training procedures. But could the communications company have averted disaster with visual ... Read More
Top Features of Call Center Software
By Jessica Jong | Aug 13 2014
Mismanaged call centers are often notorious for long wait times and upset customers, something that all businesses hope to avoid. However, with the aid of reliable and effective call center solutions companies can expedite the ... Read More
Behind the Software Q&A with Zingaya CEO
By Miranda Limonczenko | Jul 31 2014
While we were still in the age of impersonal phone trees and dropped cell phone calls, Zingaya helped narrow the distance between customer and service. We had the pleasure of speaking with co-founder and ... Read More
4 Reasons Why You Should Switch to Cloud-Based Call Center Software
By Lynn Lee | Jun 26 2014
Today's cloud-based call center software can empower agents to provide better customer service, all while offering cost savings and more robust security. Read More