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Read the latest Customer Service software articles, news and reviews.
How Technology Is Changing the Customer Service Industry for the Better
By Avery P. | Dec 19 2018
Technology is impacting every single business out there, and the internet of things is changing every industry from production to customer service. The faster technology advances, the more data we gather. Therefore, the more intelligent ... Read More
Boosting Efficiency and Effectiveness with Business Management Software
By David Trounce | Jun 27 2018
Every business sells either products or services to their customers. No matter the type of sale though, more sales equals more profits. That’s kind of the point, right? But, the more sales and customers a ... Read More
How AI & Automation Are Transforming Business
By Avery P. | Jun 20 2018
Artificial intelligence (AI) and automated software are changing the way that companies around the globe deal with communication, production and efficiency. AI isn't just taking over available jobs — it's also creating new ones. Technology ... Read More
9 Reasons Why Your Business Must Have a Live Chat on Your Site
By Bhavesh K. | Nov 08 2017
A Website is the online identity of your business. It ought to be interactive to hold a customer’s attention and live chat helps reckon a human touch to your digital website. This interface acts like ... Read More
The Pros and Cons of 4 Top CRM Services
By Robert M. | Sep 18 2017
Customer service is one of the most influential brand differentiators. It has the power to retain purchasers or to chase them away. This is the reason why companies invest in customer relationship management (CRM) and ... Read More
Local Tech Series: Boulder, CO
By Erin Marrs | Jul 06 2016
For those who may not be familiar one of the West’s busiest tech hubs, Boulder’s story hasn’t always been tech-based. The 1960s showed a city widely known as a home for hippies, a demographic whose ... Read More
Choosing Communication Apps for Your Website
By Pavel Myakov | May 23 2016
A strong relationship between customers and sales reps is one of the key factors to having a successful business. Now there is a wide variety of solutions that can help you set up the first ... Read More
Ultimate Customer Service Showdown: Zendesk vs Desk.com
By David Self | Jun 02 2015
Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your ... Read More
6 Must-Have Features for a Customer Service Solution
By David Self | Mar 17 2015
Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the ... Read More
8 Free Multi-Channel Help Desk Software Options for Startups
By Vitaliy V. | Feb 18 2015
If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on ... Read More