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What's the best product for helpdesk ticketing system - ITIL compliant?
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We're looking for an alternative to BMC's Service Desk Express with its customizable helpdesk, inventory, work order, and reporting.
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Do you know of any help desk software that are open source and can share data with other applications? APIs are acceptable, but actually being able to see, read and ...
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In an existing-legacy IT environment with disparate data sources, what is the ideal product that can wrap-around for a good customer care solution?
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