Technology has increased our mobility and permanently altered the business landscape. Today, we can be virtually anywhere with a few clicks of a mouse. Of course, it's not just having the tools that counts - it's about using them effectively. Download this new research review to discover the benefits of combining Web and audio conferencing to improve team communication, reduce costs and increase efficiency.
Provided by: Citrix Online

Audio is undergoing a noteworthy transition, thanks to two significant factors: VoIP (Voice over Internet Protocol) and the use of Web conferencing as a business tool. This new white paper takes an in-depth look at the uses and costs of traditional audio conferencing, as well as the multitude of cost and productivity benefits companies realize with computer-based audio conferencing.
Provided by: Citrix Online

This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy significantly reduces operational costs and increases employee productivity - a winning combination in a tough economy.
Provided by: GoToAssist

By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Fortunately, there are many strategies to help managers adapt to developing their mobile teams. And while it requires some tactical changes, management of remote employees can be very rewarding. Download, The Top 10 Strategies for Managers of Mobile Workers, to learn how your organization can embrace this trend.
Provided by: Citrix Online

The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
Provided by: GoToAssist

"The rise of online meeting and collaboration tools has not only enabled workers to meet with colleagues, customers and prospects from virtually anywhere at any time, it has also increased productivity by reducing time wasted traveling to and from meetings. To understand more about this growing trend, download research brief, The Rise of Web Commuting."
Provided by: Citrix Online

This new Harvard Management Update provides five proven strategies for delivering productive virtual meetings. From encouraging participant engagement to alternating time zone scheduling, discover how to energize your virtual meetings.
Provided by: GoToAssist

Everyone knows growing businesses need to expand opportunities while reducing costs, but you might be surprised at how many organizations are using Web conferencing to achieve these goals. Download this Wainhouse Research white paper to find key applications of Web conferencing that could make a big difference to your business.
Provided by: Citrix Online

Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?
Provided by: GoToAssist

This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.
Provided by: GoToAssist

Training and education executives must confront an array of dramatic market trends in the coming years. While continuous learning and skill development are core concerns in this knowledge-driven era, training departments may be challenged to clearly demonstrate their value, relevance, and impact.
Provided by: iLinc

Whether you are a newcomer or a veteran, iLinc has the tools and techniques to make your webinar a qualitative and quantitative success. Our seven must-do strategies will help you prepare an effective webinar and avoid potential mistakes at every stage of the event: before, during and after your presentation.
Provided by: iLinc

Unified Communications (or simply UC) has undoubtedly been one of the hottest buzzwords in the enterprise communications industry over the past several years. A large number of equipment and application vendors have been promoting their UC solutions, while the topic has become a major fixture at various industry trade shows such as VoiceCon and VON, among others. But what exactly is UC and why has the UC market not lived up to industry expectations?
Provided by: InterCall

Unified communications applications are in demand in this increasingly virtual workplace, defined by employees who are located far from their co-workers, managers and direct reports-not to mention partners and customers. UC applications combine a variety of real-time and asynchronous communications tools in a single, dashboard-like application. The software includes audio conferencing, web conferencing, video conferencing, instant messaging, advanced voice capabilities and presence, as well as integration with e-mail and other productivity applications. All are designed to enhance workers' productivity by allowing them to "click-to-communicate."
Provided by: InterCall

You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
Provided by: GoToAssist

New business demands require a new approach to end-user support.  This is leading organizations to a remote service delivery model that leverages the Web and Saas technology.
Provided by: GoToAssist

Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
Provided by: GoToAssist

Organizations of all types and sizes are looking for ways to improve their business outcomes while reducing costs and encouraging environmental sustainability. To help meet these goals, many of these organizations are turning to new software-based conferencing and collaboration solutions for audio and Web conferencing as well as continued face-to-face conferencing via video. Companies who use these capabilities report achieving measurable improvements in their corporate performance including increased business efficiencies, total cost savings, and environmental footprint reductions.
Provided by: Microsoft