TechExcel Help Desk Software Review

  • Enabling a strategic approach to IT service and asset management
  • A combined IT service, CRM, and development process with TechExcel Service Suite and DevSuite integration
  • Scalable, distributed service teams

TechExcel Help Desk Software Solutions

 

DevSuite - Knowledge Centric Application LifeCycle Management
While application development conjures up many thoughts, the fundamental core lies in the knowledge gained and used throughout the development process. In today's competitive software development environment, the silo-based models will no longer support the ever-changing demands of large distributed organizations.
Provided by: TechExcel

Specification-driven Development
TechExcel DevSuite is built with the best-practice that specifications - from ideas, to formal specifications, to competitive information to issue resolution and customer insight - is central to any product development initiative. By eliminating the silos of data that exist between different teams and in different locales, specification-driven development helps enterprises dramatically transform their development processes, increasing both the efficiency and overall quality of their end products.
Provided by: TechExcel

AssetWise - Asset Management, The New Wave
To run a business within a business, IT Service and Support requires firm control over its assets and services. Moreover, fully understanding the location, health and performance of all enterprise assets has a direct impact on the organization's overall corporate financial performance. To proactively manage assets over their entire lifecycle, firms must strive for enterprise-wide visibility and context into utilization, service accounts and historical records. The role of Service Management solutions is to provide this view, and automate and support the processes that enable the enterprise to maximize ROI, improve service levels, streamline service delivery and reduce total costs.
Provided by: TechExcel

Optimizing CRM Processes with e-Intelligence
The Internet has fundamentally changed the way we do business, and it has created huge opportunities for entirely new business models, from Web portals to e-commerce. Many of these new companies have succeeded, and many have failed, but this first wave of the Internet economy has set the stage for even more innovation and success throughout all sectors of business. As exciting as the dot-com revolution was, the Internet continues to provide an even greater opportunity for more traditional businesses.
Provided by: TechExcel

ServiceWise Change Management Solutions
The inevitability of change is proverbial. Mergers and acquisitions, IT investments, business initiatives, globalization, advances in technology, the demands of customers, and system maintenance all require change management. And yet many business are ill-prepared to cope with the challenges presented them by change. Managed changed requires the cooperation and coordination of systems, people, and information throughout the change life cycle.
Provided by: TechExcel

Connecting Your Teams with TechExcel CRM
To stay competitive in today's business climate companies must make effective use of their customer-related information. Unfortunately, that information does not always flow easily between departments; details valuable to one group may be locked up in the departmental "data silo" of another. Implementing a customercentric business strategy requires a truly integrated CRM solution to connect teams, unlock the data silos, and enable collaboration.
Provided by: TechExcel

TechExcel ServiceSuite - Apply the ITIL Framework with Confidence
Businesses increasingly view information technology as a strategic investment - an investment that is expected to align with the larger goals of the company and deliver competitive advantages. Well-defined IT service management processes ensure that the business is not only ready for change, but that it may take a proactive approach and push for changes that make the company more competitive and profitable.
Provided by: TechExcel