SaaS in Australia: Is it the next big thing? (AUS/NZ Specific)
To discover what is driving SaaS uptake locally, this paper introduces the SaaS Market Index for Australia. We plan to upgrade the Index each year to track the progress of SaaS adoption in the local market in terms of awareness, usage, business impact and satisfaction.
Provided by: Salesforce.com

Can On-Demand Transform CIOs Into Chief Innovation Officers?
Companies don?t want to invest in information technology merely to maintain the status quo. IT must fuel innovation so that the business can respond to new opportunities and adapt to changing requirements. Too often, however, IT departments are infrastructure mills, with most of their resources bound up in the rote exercises of maintaining hardware, patching software, tuning databases and running backups.
Provided by: Salesforce.com

Leveraging an On-Demand Platform for Enterprise Architecture... Preparing for the Change
The notion of enterprise architecture is changing quickly. What was once a concept of technologies and interconnections existing within the firewall is morphing into something that?s more dynamic and valuable to those building enterprise architectures. This technology is known as an on-demand platform, a way of doing architecture that will both increase efficiencies and innovation, while at the same time reducing costs.
Provided by: Salesforce.com

The Seven Standards of On-Demand Service Delivery
The technology industry has changed dramatically over the last 10 years. Leading compnies have come to depend on on-demand servicese to perform many business functions, form sales force automation to complete enterprise CRM and beyond. With this growth in etnerprise use of on-demand applications comes a corresponding increase in responsibility on the part of on-demand vendors to provide first-class service delivery.
Provided by: Salesforce.com

SSPA Executive Insight
In this paper, SSPA Research and Salesforce.com will explore the evolution of self-service, how Web 2.0 can increase customer satisfaction and loyalty, and the role of OnDemand in enabling a new era of support: Customer Service 2.0.
Provided by: Salesforce.com