eGain Service 7.6 recognized for delivering quality, excellence, and ROI to customers
Mountain View, Calif., January 9, 2007 – eGain Communications (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, today announced that eGain Service 7.6 was named a Customer Interaction Solutions 2006 Product of the Year.
Customer Interaction Solutions editors selected companies who demonstrate the vision, leadership, and attention to detail that are the hallmarks of the prestigious Product of the Year award winners.
“The Product of the Year awards represents the best that this industry has to offer. The companies earning this distinction have demonstrated a commitment to quality and to furthering the development of the call center and CRM industry through their contributions. These winners are very deserving of this great honor, and I look forward to seeing more innovative solutions from them as they continue to contribute to the future of call center and CRM industry technologies,” stated Tracey Schelmetic, Editorial Director, Customer Interactions Solutions.
Jointly conceived and developed by eGain and its blue-chip customers, eGain Service 7.6 directly addresses the mindset of today’s consumers, who expect a broad choice of communication channels and superior service quality when interacting with their favorite brands. The software suite combines deep knowledge management and process automation tools with a rich set of applications for managing the ever-growing volume of interactions through traditional as well as emerging communication channels. The customer interaction hub (CIH) approach centralizes channel management, knowledge bases, business rules, and analytical engines, and drastically reduces the cost of managing multiple channels while improving customer experience and process efficiencies.
eGain Service 7.6 is the industry’s first solution to support short message service (SMS) customer service interactions as well as next-generation web self-service, chat, cobrowsing, email, fax, postal mail, notification management, call tracking and resolution, knowledge management, and service fulfillment. The solution can be deployed on-demand or on-premise. Details about eGain Service 7.6 are available at http://www.egain.com/products/index.asp.
“Customer interaction hub architecture will become the preferred way of retooling enterprise contact centers,” said Ashu Roy, CEO of eGain. “It’s a great honor for eGain Service 7.6 to be named a winner of the Customer Interaction Solutions 2006 Product of the Year Award.”
A full list of Product of the Year Award winners will be published in the January and February 2007 issues of Customer Interaction Solutions (www.cismag.com).