KMWorld continues to recognize eGain’s track record of innovation and business value delivery through knowledge management software and best practices

Mountain View, Calif. (February 22, 2007) – eGain Communications (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, announced today that KMWorld (www.kmworld.com) has named eGain to the 2007 list of “100 Companies that Matter in Knowledge Management”.

KMWorld’s list of “100 Companies that Matter” is selected by knowledge management practitioners, theorists, analysts, vendors, and customers and represents the list of vendors that make the most impact in knowledge management.

“If there is a single trait shared by the companies listed in the KMWorld ‘100 Companies that Matter in Knowledge Management’, it is their determination to treat their entire constituency chain, from top to bottom, with respect and without hubris. Clearly, attitude alone doesn’t warrant inclusion on the list, attitude must be accompanied by elegance in the design and implementation of their software,” said Hugh McKellar, KMWorld editor in chief.

eGain’s knowledge management software offers comprehensive capabilities for knowledge capture, adaptive content management, flexible information access and easy integration with existing enterprise content assets. The solution includes two decades of best practices and is used by blue-chip clients around the world in multichannel contact centers, helpdesks and web self-service sites to improve customer service quality, consistency and compliance, increase agent productivity, enhance revenue through contextual upsell and cross-sell, and curb support costs. The solution is an integral part of eGain Serviceâ„¢, a comprehensive software suite that helps companies transform their traditional contact centers into unified customer interaction hubs. In-depth information on eGain Service is available at the following url: http://www.egain.com/products/multichannel_service.asp

“eGain is a pioneer in knowledge management with a long track record of adding business value,” said Ashu Roy, CEO of eGain. “We are pleased with KMWorld’s recognition that we are one of the 100 companies that matter most in knowledge management.”

The 2007 list of “100 Companies that Matter in Knowledge Management” will be published in the March issue of KMWorld magazine.