09.26.06
Autonomy Technology Supports Kana’s Multi-Channel Customer Service Solutions With Advanced Information Processing

MENLO PARK and SAN FRANCISCO, Calif. – September 26, 2006 KANA Software, Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, and Autonomy (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced an extension to their OEM alliance through which KANA will deploy Autonomy’s infrastructure technology in KANA’s solutions for eService, call centers and Web self-service solutions. As a result, KANA can deliver relevant information to users in a more timely fashion, ensuring that customer inquiries are resolved quickly and accurately across channels.

Autonomy’s infrastructure software brings KANA users an impressive breadth of functionality, including automatic hyperlinking of conceptually-related information as well as automatic delivery of personalized information. Users of KANA’s multi-channel customer service solutions benefit from accurate and focused answers to customer queries by using concept-based retrieval of items from the support knowledge base.

“We continually seek new ways to help our customers exceed their customers’ expectations,” said Charlie Isaacs, chief technology officer at KANA. “After consideration of other options we are pleased to confirm Autonomy as a technology partner in this goal.”

Autonomy boasts one of the industry’s strongest OEM programs, supporting more than 300 third-party applications across a range of industries including, Product Lifecycle Management, Content Management, Information Security, Financial Services, Human Resources, Records Management, Compliance and eCommerce, to name a few. As a strategic OEM partner, KANA is a key participant in guiding product direction and has been a multi-year participant in the annual Autonomy OEM Advisory Board meeting.

“We are pleased that KANA, has chosen to continue this fruitful and longstanding relationship,” says Nicole Eagan, Autonomy’s Chief Marketing Officer. “This is further validation of the IDOL strategic roadmap and a real win for KANA customers, who will continue to benefit from the strength of Autonomy’s infrastructure software and our close partnership with KANA.”