Knowledge base solution to create functional data repository

Bellevue, WA ľ December 5, 2006 ľ Talisma« Corporation (www.talisma.com), the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced that Speakeasy, one of the nation’s largest independent broadband services companies, has selected Talisma Knowledgebase to improve customer service for its more than 40,000 customers.

Speakeasy was looking for a Customer Interaction Management solution that could keep pace with its rapid growth and chose Talisma Knowledgebase for its ability to scale, ease of deployment, efficiency, and reporting tools.

ôOur customer base has expanded rapidly during the last few years, and we knew that our challenge was to not lose sight of our customer focus and high level of customer communication,ö said Bruce Chatterley, CEO of Speakeasy. ôWe were looking for an affordable, feature-rich solution that would improve our ability to quickly share knowledge among our employees, agents and customers.ö

By using Talisma Knowledgebase, Speakeasyĺs agents will gain access to the information they need to address customersĺ needs with rapid, informed, and consistent responses. In addition to making agents more efficient and effective, Talisma Knowledgebase will give Speakeasy valuable insight into their customersĺ needs through the powerful reporting and metric tracking capabilities.

Talisma Knowledgebase streamlines the entire documentation and workflow process for companies to share information with employees, customers, and partners. The flexible, self-learning knowledge base captures and presents current, relevant information to customers in a Web self-service mode, and to agents through a flexible portal within a single screen agent interface.

Weĺre pleased to work with another business that is experiencing rapid customer growth and making a significant impact on their industry, said Dan Vetras, President & CEO, Talisma. This is a great opportunity for us to make an impact on such a large customer base, and to improve Speakeasyĺs customer service model, which will in turn bring in more quality customers, and improve the overall customer experience.