Talisma Knowledgebase receives notable industry recognition

Bellevue, WA ľ March 5, 2007 ľ Talisma« Corporation (www.talisma.com) the market leader in Customer Interaction Management (CIM) solutions, today announced that it has been listed as one of the KMWorld ô100 Companies That Matter in Knowledge Managementö, for Talisma Knowledgebase.

In its seventh year, the KMWorld ô100 Companies That Matter in Knowledge Managementö list is compiled by editorial colleagues, KM practitioners, theorists, analysts, vendors and their customers. Currently over 475 companies use Talisma Knowledgebase in a Software as a Service (SaaS) or on-premise offering. Talisma Knowledgebase is also certified on the Salesforce.com AppExchange.

ôIf there is a single trait shared by the companies listed below, it is their determination to treat their entire constituency chain, from top to bottom, with respect and without hubris,ö said Hugh McKellar, Editor-in-Chief of KMWorld. ôClearly, attitude alone doesn’t warrant inclusion on the list, attitude must be accompanied by elegance in the design and implementation of their software.ö

Talisma Knowledgebase helps companies reduce the number of escalations and average time-to-resolution by allowing customer service representatives to quickly handle issues. By providing easy access to the information they need for rapid, informed and consistent responses, agents are more efficient and effective. Talisma Knowledgebase can be deployed as a Web Self-Service portal, allowing customers to help themselves 24X7.In addition, Talisma Knowledgebase offers businesses powerful reporting and metric options for valuable insight into their customers’ needs.

ôIt is great that industry thought leaders are acknowledging the role Talisma Knowledgebase is having on businesses around the world,ö said Dan Vetras, President & CEO of Talisma. ôWe value the role Knowledge Management applications plays in business, and how when seamlessly unified with Customer Interaction Management solutions they can significantly transform existing customer service operations, and improve the overall customer experience.