Bozeman, MONT. (March 26, 2007) — RightNow(R) Technologies (NASDAQ: RNOW) today announced that iRobot Corp. (NASDAQ: IRBT) has selected RightNow to unify, manage, monitor and analyze all voice, web, email and chat communications with its home robot customers. A global leader in practical robots, iRobot designs robots that help people tackle dull, dirty and dangerous tasks.

In their ongoing strategic objective to deliver the best customer service in the industry, iRobot selected RightNow after an extensive evaluation of competing customer relationship management (CRM) solutions. Key factors in iRobot’s decision were the completeness of RightNow’s solution—including its robust marketing, voice and web self-service applications, its ability to present metrics for all communication channels in a unified dashboard, and its multi-language support. By taking advantage of RightNow’s on demand delivery model, iRobot has provided system access to internal users, outsourcers and business partners worldwide without building a cost-intensive IT infrastructure.

To succeed in the consumer robot market, iRobot has been aggressively evolving its customer support organization, processes and technical infrastructure to assure the highest quality post-sales support experience for its sophisticated customer base. The company uses RightNow to gain insight into customers’ needs. By analyzing customer interactions across all communication channels, iRobot is able to continuously improve products and processes to better meet customer requirements. In addition, iRobot uses RightNow Marketing to create and execute highly targeted email marketing campaigns and manage information about existing and prospective customers to better tailor future marketing outreach. RightNow’s automation and workflow capabilities have also helped to improve the efficiency of the company’s support operations.

“iRobot is committed to providing the highest quality service to our customers,” said Maryellen Abreu, director of global technical support, iRobot. “RightNow will help us deliver exceptional service to our global home robot customers by providing the latest information and consistent processes to our call centers, worldwide.”