MCLEAN, VA, February 14, 2005 – Parature, the leading provider of complete on demand customer support software, announced today that Parature’s Customer Support Software was awarded Beagle Research Group’s first annual CRM WizKids award. This award is granted to companies with advanced business technology solutions that have an important and positive impact on the CRM market.
The overall judging conducted by Beagle’s personnel was based on an evaluation of surveys and in-depth interviews with individual customers of all the finalists. Parature was chosen for their knowledgebase that continually stores service solutions that can be reused or accessed by self-service customers, also includes a ticketing system, discussion boards, chat capabilities, asset system, product catalog, contact management, email management, surveys, reporting, activity scheduler, and document management tools all in one solution. The list of winning products is featured online at www.beagleresearch.com
“Parature is an example of how continuing innovation has resulted in a multi-channel support infrastructure that is affordable for a range of companies from small to very large. Their on demand infrastructure allows organizations customized access to a support knowledgebase either through direct self-service or by service mediated by a support representative,” stated Denis Pombriant, Managing Principal at Beagle Research Group. “The combination of multiple access points, self-service, and on demand delivery leads us to conclude that Parature deserved this award.”
“We are extremely honored to earn the Beagle Research Group’s inaugural award. Parature’s innovative support solution combines a blend of support activities that truly makes us unique in the market place,” said Duke Chung, CEO at Parature. “Our focus has and always will be on improving how companies support their customers. We have further developed this mission by expanding our solution into two packages, the Professional and Enterprise Editions, which are specially designed so support teams of all sizes can deliver superior customer support solutions.”