HDI 2005 to Take Place March 6 – 10 in Las Vegas, Nevada
MCLEAN, VA, February 28, 2005 – Parature, the leading provider of award winning, on demand customer support software, will be a featured exhibitor at HDI 2005. The 16th Annual HDI Conference & Expo is the premier event for the service and support industry, which will be held at The Venetian Resort in Las Vegas, Nevada, March 6 – 10, 2005. Parature, who was recently awarded SearchCRM’s Customer Service Product of the Year Award and Beagle Research’s CRM WizKids Award, will be presenting their Professional and Enterprise editions of their support solution (at booth #630). In addition, Parature’s client, Webroot, makers of Spy Sweeper and other privacy and protection solutions for Internet users, will be presenting a case study “Enhancing the Customer’s Experience to Improve Support Metrics” on Wednesday, March 9 from 11:15 a.m. to 12:30 p.m.
HDI 2005 is produced by HDI, the world’s largest membership association for IT service and support professionals and the premier certification body for the industry. Nearly 2,000 service and support professionals will congregate for a robust conference program that will address the needs of customer service, help desk, and support organizations to maximize performance and productivity, become more strategic, and integrate more effectively with the organization overall. HDI 2005’s conference program will include more than 90 sessions, and the expo hall will feature nearly 80 vendors featuring the latest solutions for the industry.
“At this year’s HDI, we will be showcasing why more companies are beginning to implement on demand solutions due to quick deployments, lower operating costs, and substantial returns on investment,” said Duke Chung, CEO of Parature. “We welcome help desk and customer support practitioners from businesses large and small to stop by our booth and share with us your immediate and future support needs.”