MCLEAN, VA, January 18, 2005 – Parature, the leading provider of complete on demand customer support software, announced today that Parature’s Customer Support Software Version 5.6 was awarded the “2004 Product of the Year” in the customer-facing online service category by SearchCRM. Parature received the gold award, the highest distinction in this category, for their innovation, performance, ease of integration into existing environments, ease of use and manageability along with functionality and value.
The “2004 Products of the Year” awards are judged by the SearchCRM editorial staff, in conjunction with a team of users, industry experts, analysts and consultants. The list of winning products will be featured online at www.SearchCRM.com.
“We are extremely honored to win this prestigious industry award,” said Duke Chung, CEO at Parature. “We, here at Parature, have maintained a steadfast commitment to delivering innovative on demand support software. The key innovation elements to the Parature Customer Support Solution are found in the integration of eleven support modules. We recognize that providing superior support goes beyond one action, it is through the many tasks that must occur simultaneously to provide excellent customer support. It is through this acknowledgement and development of eleven support modules that best exhibits the innovative nature of the Parature solution.”
Offering the most complete support offering in the market, Parature goes beyond providing a robust knowledge base, we have extended our offering to include a ticketing system, discussion boards, chat capabilities, asset system, product catalog, contact management, email management, surveys, reporting, activity scheduler, and document management tools all in one solution. All modules are integrated together to complement the unique feature sets of the other modules, giving our clients a complete support solution.
“This major achievement is a tribute and tremendous testament to the value of our software. I would like to share this award with our clients and our team, who are continuously reinventing the way companies support their customers every day,” concluded Chung.