Latest CRM Software Industry News

SAN MATEO, Calif. — May 27, 2008 — NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites for small and midsized businesses and divisions of large companies, today announced that it has won the Software & Information Industry Associate (SIIA) 2008 CODiE Award in the software category for “Best Ecommerce Solution.” For more information please visit http://www.siia.net/codies/2008/finalist_detail.asp?id=12

The 23rd Annual CODiE Awards are t he only peer reviewed awards within the software and content industries. SIIA and industry partners recognized winners in 76 categories. O ver 1,000 applications were received for this year’s CODiE awards.

The SIIA CODiE Award for Best Ecommerce Solution recognizes the best software solution designed to enhance efficiency across a wide range of ecommerce business functions, including personalization tools, shopping carts, comparison bots, order forms, and delivery processes, as well as other innovative features.

More than 1,000 global companies have standardized their Ecommerce business operations on NetSuite for their core operations — from Google Keyword-to-Purchase tracking and search engine optimization, to email marketing campaigns, to shopping cart, to inventory and warehouse management, to orders and fulfillment.

NetSuite Ecommerce provides etailers with a host of sophisticated capabilities including:

Unique shopping cart conversion tools — reporting on what items were abandoned by each shopper, and sending email marketing campaigns to those shoppers
Innovative up-sell tools — dynamically recommending up-sell products based on a company’s actual sales history
Enhanced shopping cart flow — PayPal Express Checkout, pictures in cart, displaying shipping rates prior to checkout, and multi-language capabilities.
NetSuite’s customer support capabilities help ecommerce business operations with a customer self-service area that displays a shopper’s lifetime purchase history, package tracking information, customer support communications and one-click re-ordering capacity. NetSuite’s multi-channel selling capabilities allow merchants to manage all of their online and offline channels with one system — managing all of their orders, inventory and customers in one place. Additionally, NetSuite gives mid-sized companies a customizable solution for managing complex Ecommerce sites for global organizations with multiple companies, subsidiaries, currencies and languages. NetSuite also supports managing multiple websites tied to one back-end — each with its own domain name, products, and look and feel.

“It’s an honor for NetSuite’s 2007 software to be recognized by our industry peers,” said Mini Peiris, VP of Product Marketing at NetSuite. “The CODiE Awards are highly coveted and we are pleased to be singled out for NetSuite Ecommerce, which is part of NetSuite’s one system that enables companies to run their core end-to-end business operations in real-time.”

“The CODiE Awards recognize those companies providing the best new technology products and services across a broad array of industries,” said SIIA President Ken Wasch. “The awards and their winners are a testament to the power of technology to deliver innovative solutions to American businesses and consumers. SIIA congratulates all of the CODiE Award winners and nominees, whose innovation is essential for continuing America’s leadership in the global knowledge economy.”

For information about NetSuite Inc., please visit www.netsuite.com.

NOTE: NetSuite and the NetSuite logo are registered service-marks of NetSuite Inc.

San Mateo, CA., LONDON and Malmö, (SWEDEN) — May 20, 2008 — NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites that provide Accounting / ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small businesses, medium-sized organizations and divisions of large companies, today announced that Teleca AB (OMX Stockholm: TELC B), a leading developer of software solutions for the international mobile telecommunications industry, has entrusted its global human resources management to the NetSuite CRM+ solution. With the business visibility provided by NetSuite’s on-demand Customer Relationship Management solution, NetSuite has become the trusted source of software application suites to provide the necessary infrastructure for Teleca’s resource planning and development. This enables Teleca to make more effective hires and plan professional development curricula for its 1,600 engineers. For more information about the success story of Teleca, please visit www.netsuite.com/teleca.

With NetSuite CRM+, the complex reporting relationships Teleca employees have with both local and global functional managers are clearly recorded, allowing Teleca to run the appraisal process using cross-country reporting lines. The NetSuite solution took less than four months to implement.

As demand for mobile telecommunications services continues to climb, so too do the demands for Teleca’s services. As a premier provider of custom software solutions and technological integration to the world’s top wireless networks, Teleca has grown accordingly, and now has engineering and professional staff in various offices across 11 countries. This rapid growth lead to employee assessment and evaluation processes becoming regionalized and inconsistent. Company leadership called for a globalization initiative, and human resource management integration was a key component of the plan.

“Knowing the capacity and capabilities of our people is most important, so it was extremely important to have a global view of our resources,” said Lisbeth Hald, senior vice president of global HR at Teleca. “That’s where NetSuite came into the picture and it has been a perfect fit for us.”

Needing business management software which was both flexible enough to support a global organization with complex lines of reporting, and user friendly enough to be deployed rapidly and used by the entire company without extensive, costly training, Teleca quickly latched on to NetSuite CRM+. The company’s global matrix of employee relationships was easily mapped inside the NetSuite solution without a need for expensive customization.

NetSuite’s renowned flexibility via its SuiteFlex platform is proving invaluable to Teleca, as the company adopts a new ERP and sales system which will share data with the NetSuite HR database. Because NetSuite CRM+ is equipped to manage sophisticated layers of permissions and data access, managers and leaders can easily be authorized to view only the records of their subordinates and other employees relevant to their duties.

As Teleca grows and expands its engineering resources, the company no longer needs to worry about its ability to track and evaluate its key contributors. With its human resource management streamlined, Teleca has the insight needed to ensure optimal resource management, and to engage in new business proposals which best suit the company’s available skill sets. In addition, the speed at which tasks can be performed has improved significantly. Prior to using the NetSuite CRM+ solution, by the time Teleca had collected data on its thousands of employees worldwide, it was out of date. Now that data is received instantly it is more credible – and so it can be used more efficiently in matching resource availability to need.

NetSuite has become the trusted source of software application suites to provide the necessary infrastructure for all of Teleca’s resource planning, and Teleca now has an excellent overview of the performance of its staff, and of the development plans needed to ensure top performance in the future.

Leader in Healthcare Software and Services Brings Together 8 Subsidiaries Via NetSuite OneWorld for Single, Worldwide View of its Business and Financial Accounting

Having Switched from Sage Line 100 and QuickBooks, Company Goes Live on NetSuite OneWorld in Weeks

LONDON and SAN MATEO, Calif. — May 20, 2008 — NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business software suites, today announced that Clinical Solutions, a leading provider of healthcare software solutions and services for clinical decision support, informatics, triage nursing and assessment, has integrated its worldwide, end-to-end business operations with NetSuite OneWorld. NetSuite OneWorld enables Clinical Solutions’ eight subsidiaries spread across three continents and five locations to have one suite of financial accounting software, including financials and revenue recognition, and CRM software, thereby making the existing finance staff more productive; reducing costs on IT and eliminating expensive on-premise business software. NetSuite provides integrated, business software suites that include ERP (Enterprise Resource Planning) / Accounting software, CRM (Customer Relationship Management) and Ecommerce software for small and medium-sized businesses and divisions of large companies. For more information about the success story of Clinical Solutions please visit www.netsuite.com/clinicalsolutions.

With offices spread across three continents and five locations, the geographical and reporting complexities of Clinical Solutions meant they required financial accounting software that provided a true multi-currency, multi-location and multi-subsidiary solution. Clinical Solutions’ previous software, a mixture of different financial accounting software solutions, didn’t work well together, particularly with their multiple offices and a business that deals in multiple currencies.

Upon going live with NetSuite, all eight of Clinical Solutions’ subsidiaries were operating under one NetSuite umbrella. With the multi-currency ability of NetSuite OneWorld, each of Clinical Solutions’ subsidiaries is now able to handle and readily report in US dollars, Australian dollars, British pounds and Euros. Having single-instance consolidated financials together with the sales force automation of NetSuite alleviates Clinical Solutions’ previous problems of geographical complexity and difficulty in extracting information from multiple systems. NetSuite handles the different currencies, taxation rules and reporting needs, all within one, instantly accessible and easy-to-format system, which is available from anywhere on the globe.

Now with approximately 100 users of NetSuite, Clinical Solutions is realizing many benefits previously unknown to them. Information can be seen in real-time and can be shared across departments, across subsidiaries and across countries. This data need only be input once, resulting in considerable time savings. For instance, employee expenses can be entered online, saving the purchase ledger clerk considerable time and effort. In addition, bank reconciliations, which used to be done using spreadsheets, are now done within NetSuite. Not only is staff more productive but executives can also tap into the information in real-time. This increased visibility helps Clinical Solutions’ executives make better business decisions.

Dave Stanton, Finance Project Manager for Clinical Solutions, says NetSuite OneWorld has dramatically changed the way the company can share information across its business. “Now, many of our employees have been able to move from a data input environment to a much higher level of analysis, which means information can be used much more effectively, and our company can save even more time and money.”

SAN MATEO, Calif. and NEW YORK, N.Y. — May 14, 2008 — NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites that provide Accounting / ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small and medium-sized businesses and divisions of large companies, announced that Seabury Group, the leading provider of consulting, investment banking, and restructuring services to the aviation and aerospace industries, has selected NetSuite OneWorld to integrate its business operations across 42 separate companies and subsidiaries. Seabury Group will use NetSuite OneWorld to manage a myriad of back-office and front-office processes, including sales and opportunity tracking, professional services automation, project accounting, time management, HR management, analysis, reporting, multi-location and multicurrency accounting management. For more information about this story, please visit: www.netsuite.com/seaburygroup.

Since its inception as a specialized investment banking and advisory company 12 years ago, Seabury Group has grown its financial services company rapidly. In addition to being the world’s leading airline restructuring firm, the company engages in strategic consulting, financial consulting, investment banking, structured finance, airline planning, labor negotiation, and a variety of aircraft technical services. In all, Seabury Group now represents the combined efforts of more than three-dozen operating companies, and with that growth and complexity came significant operational challenges.

To reduce the complexity of managing a multi-company operation, Seabury turned to NetSuite to leverage a more complete services industry software suite. The integrated, multi-location, multicurrency accounting capabilities will make it easy for the financial services holding company to roll up the 42 different companies and subsidiaries which comprise the group into the U.S.-based parent. These capabilities are not available on most mid-market software packages and would require very significant expenditure of time, money, and other resources to provide them on conventional, on-premise ERP systems like Microsoft Dynamics Great Plains and SAP. NetSuite’s professional services automation, project accounting and time management functionality can save time and increase productivity over other silo applications. Working with NetSuite Professional Services, Seabury is implementing project accounting management controls and time management analysis tools which will enable it to track the real-time status of each of its client engagements, including complete activity costing going back to the initial prospecting engagement. The improved project accounting and time management controls promises to eliminate Seabury’s invoicing lag, putting the company months ahead of the curve on business generation and expense reconciliation.

“In just the past two and a half years, our business has grown and our horizons have broadened so much that we simply could not reconcile our entities properly any longer,” said Martin Wills, CIO and chief administrative officer at Seabury Group. “We needed a solution which would allow multiple employees around the globe to share client projects on a real-time basis. With NetSuite OneWorld, Seabury Group will not just be deal-driven anymore. We will be opportunity-driven, with more complete insight into the true profit potential of all our client opportunities.”

In addition, Seabury Group gained a human resources system with strategic planning capabilities, a key feature for a company with more than 155 employees and growing. This will provide the company improved visibility and assistance in negotiating and planning benefits offerings such as insurance and retirement savings. The real-time, multicurrency accounting capability of NetSuite services industry software helps Seabury nimbly reallocate its human capital where it can be most profitable, taking advantage of shifts in the value of the dollar and the euro to reassign staff to the most appropriate geographies. With NetSuite OneWorld, Seabury Group is poised to maintain a leading position and continue its intelligent, managed growth into the future as the aviation industry consolidates and evolves.

NetSuite OneWorld enables companies to manage their multi-national and multi-subsidiary business operations in real-time around the globe. It allows business to manage end-to-end business operations for their multiple subsidiaries, business units, and legal entities all from a single NetSuite account in a single database instance. NetSuite OneWorld delivers deep and locally/nationally appropriate functionality (currency, taxation, language, reporting, dashboards, etc.) while providing for instantaneous global roll-up, visibility and compliance management. NetSuite’s native Software as a Service (SaaS) delivery model enables the NetSuite OneWorld functionality to be accessed anywhere simply by opening a Web browser, and eliminates the enormous IT issues associated with traditional approaches to global business management. NetSuite OneWorld targets mid-market companies having challenges in costs, complexity, limited consolidations and disintegration with traditional ERP applications such as Microsoft Dynamics and SAP. For more information about NetSuite OneWorld, please visit www.netsuite.com/OneWorld.

Presentation to Showcase Advances in NetSuite’s ERP / Accounting Software, CRM Software and Ecommerce Software Suite

SAN MATEO, Calif. — May 14, 2008 — NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites that provide Accounting / ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small businesses, medium-sized organizations and divisions of large companies today announced that Jim McGeever, CFO of NetSuite, will present on Thursday, May 22, 2008, at 1:00pm (PDT) / 4:00pm (EDT) at the Wedbush Morgan Management Access Conference for Micro-Small-Mid-Cap Companies to be held at the Le Parker Meridien Hotel in New York City.

An audio webcast of Mr. McGeever’s presentation will be available on NetSuite’s Investor Relations Web site at www.netsuite.com/investors.

Presentation to Showcase Advances in NetSuite’s ERP / Accounting Software, CRM Software and Ecommerce Software Suite

SAN MATEO, Calif. — May 12, 2008 — NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites that provide Accounting / ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small businesses, medium-sized organizations and divisions of large companies today announced that Jim McGeever, CFO of NetSuite, will present on Tuesday, May 20, 2008, at 10:00am (PDT) / 1:00pm (EDT) at the JMP Securities Research Conference to be held at the Ritz-Carlton Hotel in San Francisco.

An audio webcast of Mr. McGeever’s presentation will be available on NetSuite’s Investor Relations Web site at www.netsuite.com/investors.

For Seventh Consecutive Year NetSuite Receives Product Recognition from ISM

SAN MATEO, Calif. — May 8, 2008 — NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites, today announced that NetSuite CRM and NetSuite were selected by ISM Inc., Customer Relationship Management (CRM) and Contact Center strategic advisors, for its Top 15 CRM Small & Medium Business Software Award for 2008. This marks the seventh consecutive year NetSuite has received product awards from ISM. NetSuite offers Accounting / Enterprise Resource Planning (ERP), Ecommerce and Customer Relationship Management (CRM) software for small and midsized businesses and divisions of large companies. For more information about this award please visit www.netsuite.com/awards

NetSuite CRM and NetSuite were chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 217 s election criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, 9 real time criteria and 17 user-support features.

“NetSuite is to be praised for obtaining the Top 15 honor as ISM’s software selection process is strenuous and comprehensive,” said Barton Goldenberg, president, ISM. “The winners of the 2008 Top 15 continue to raise the bar for the industry with significant advancements in both functionality and connectibility. NetSuite is a leader in the CRM / ERP/ Ecommerce industry.”

The Top 15 selections are featured in ISM’s 16th edition of The Guide to CRM Automation and in a Top 15 CD available at (www.ismguide.com).

Presentation to Showcase Advances in NetSuite’s ERP / Accounting Software, CRM Software and Ecommerce Software Suite

SAN MATEO, Calif. — May 7, 2008 — NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites that provide Accounting / ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small businesses, medium-sized organizations and divisions of large companies today announced that Jim McGeever, CFO of NetSuite, will present on Thursday, May 15, 2008, at 11:30am (PDT) / 2:30pm (EDT) at the Canaccord Adams On-Demand Software Conference to be held at the Waldorf-Astoria Hotel in New York City.

An audio webcast of Mr. McGeever’s presentation will be available on NetSuite’s Investor Relations Web site at www.netsuite.com/investors.

Presentation to Showcase Advances in NetSuite’s ERP / Accounting Software, CRM Software and Ecommerce Software Suite

SAN MATEO, Calif. — May 6, 2008 —NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites that provide Accounting / ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small businesses, medium-sized organizations and divisions of large companies today announced that Jim McGeever, CFO of NetSuite, will present on Tuesday, May 13, 2008, at 12:30pm (PDT) / 3:30pm (EDT) at the Baird Growth Stock Conference to be held at the Four Seasons Hotel in Chicago.

An audio webcast of Mr. McGeever’s presentation will be available on NetSuite’s Investor Relations Web site at www.netsuite.com/investors.

Record Revenue of $34.1M, up 47% over Q1 2007

Record Unique Log-ins Exceeding 1 million

SAN MATEO, Calif. — May 1, 2008 — NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites that provide Accounting / ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small businesses, medium-sized organizations and divisions of large companies today announced operating results for its first quarter ended March 31, 2008.

NetSuite announced record revenue for the first quarter ended March 31, 2008. Total revenue for the first quarter was $34.1 million, a 47% increase over the first quarter of 2007, and an 8% increase over the fourth quarter of 2007. The first quarter of 2008 marked the 34th consecutive quarter of increased revenue for NetSuite.

On a GAAP basis, net loss for the first quarter of 2008 was $(2.0 million), or $(0.03) per share, compared to $(9.3 million), or $(1.24) per share in the first quarter of 2007, an improvement of 78%.

Net loss on a non-GAAP basis for the first quarter of 2008 was $(420,000), or $(0.01) per share, compared with $(2.3 million), or $(0.04) per share in the first quarter of 2007, an improvement of 82%.

Net loss on a non-GAAP basis excludes stock-based compensation. A reconciliation of net loss and net loss per share on a non-GAAP basis to their comparable measures on a GAAP basis is provided below in a table immediately following the Condensed Consolidated Statements of Operations.

Revenue from the Americas for the first quarter of 2008 was $27.8 million, while revenue from international regions outside of the Americas was $6.3 million. The Company added more than 400 new customers in the first quarter. The NetSuite platform had in excess of one million unique log-ins during the first quarter, making it one of the most widely used software-as-a-service applications in the world.

“Our first quarter 2008 results and record financial performance are the result of continued execution against our product, distribution and partnership strategies,” said Zach Nelson, CEO of NetSuite. “With the recent introduction of NetSuite OneWorld and our groundbreaking alliance with BT, we continue to extend our leadership in cloud computing and set the stage for continued success.”

Outlook
Based on information as of May 1, 2008, NetSuite is providing the following outlook for its second quarter of 2008 and its full fiscal year 2008:

Q2 FY08: For thesecond quarter of2008, NetSuite expects total revenue in the range of $36.0 million to $36.7 million. Non-GAAP net loss, which excludes the impact of stock-based compensation expense, is expected to be in the range of $(1.0 million) to $(250,000). Non-GAAP net loss per share is expected to be in the range of approximately $(0.02) to $(0.00). Weighted average shares for the quarter are estimated to be approximately 60.6 million shares.

Full Year FY08: For thefull year 2008, NetSuite expects total revenue in the range of $154 million to $157 million. Non-GAAP net loss, which excludes the impact of stock-based compensation expense, is expected to be in the range of $(2.5 million) to $(0.5 million). Non-GAAP net loss per share is expected to be in the range of approximately $(0.04) to $(0.01). Weighted average shares for the year are estimated to be approximately 61.3 million shares.

Conference Call
NetSuite will host a conference call to discuss its first quarter 2008 results at 2:00 p.m. Pacific Standard Time today. A live audio webcast of the conference call, together with detailed financial information, can be accessed through the company’s Investor Relations Website at http://www.netsuite.com/investors. In addition, an archive of the webcast can be accessed through the same link for at least 30 days. Participants may also call into the conference call by calling 800-896-8445 domestically and 785-830-1916 internationally. A replay of the call will be available at 888-203-1112 or 719-457-0820, passcode 8009849, until midnight (PST) May 2, 2008.