The 2005 conference marks a first for Oncontact Software. To accommodate Oncontact’s completely new, .NET product suite and to provide Oncontact’s clients with the best conference yet, there are specific sessions for both CMS users and ONCV users. The 2005 Oncontact Software User Conference will teach companies how to operate their organization more efficiently, utilize data effectively and respond more quickly to customers’ demands. Attendees will learn how to simplify their business process, strengthen relationships and drive profitability and growth to new levels. In addition, Oncontact will share actual and practical business experience from clients who have used the Oncontact CRM software systems to help their businesses thrive. During this three-day, hands-on workshop, attendees will choose which sessions best suit them and their organization.

Oncontact is providing three CRM course tracks to provide innovative information that enable all attendees to take their CRM initiatives to a whole new level. Whether an attendee is a novice or has a deep understanding of the Oncontact CRM system, the conference has many sessions designed to help all attendees maximize the effectiveness of their CRM initiatives. Each track focuses on specific areas of CMS, ONCV, and best practices for management with ample time to ask questions in a one-on-one setting. Attendees can be confident of being challenged while gaining new skills each day.

Attendees of this year’s conference will be participating in curriculum tracks guided to end-users, administrators, and developers of the CMS and ONCV product suites. Whatever one’s level of experience with CMS or ONCV is, there is an education track devoted for one’s level of experience in the CRM market.

“All of us at Oncontact Software are very happy to welcome our new and long-term customers and partners to our 11 th annual conference,” said Jon Zimmerman, president of Oncontact Software. “Through our award-winning mid-market CRM software systems and now with our new .NET systems, our customers and partners have deployed some of the finest CRM strategies in the market. We are happy to host our 11 th annual conference to provide a first-rate environment where all attendees can further advance and perfect their CRM strategies.”

CMS 9.0 reflects the continued leadership and many years of experience and maturity Oncontact Software has in the CRM marketplace. The latest version extends the award-winning CRM application suite for the mid-market with its experienced feature set, ease of use, and quick implementation.

The latest version builds on the continued award-winning functionality of CMS, a completely customizable CRM system that lets users manage sales, marketing and customer service strategies from a single software suite. CMS 9.0 is a result of dozens of feature enhancements in all aspects of the application suite. Features have been enhanced throughout the sales, marketing, customer service, opportunity management, and call center modules of the CMS application suite. CMS 9.0 can be run in a Windows or Web environment to give customers the flexibility of choosing how users access the system.

“We are pleased to unveil the latest enhancements of our award winning CMS product line to continue to lead the mid-market,” said Jon Zimmerman, president of Oncontact Software. “CMS 9.0 reflects the latest technological enhancements Oncontact Software is providing the CRM market to provide easy to use and affordable CRM systems for mid-market companies.”

Following are some of the new features included in CMS 9.0:

Redesigned user interface with a Windows XP look and feel
Expanded functionality with frame-based navigation tree controls
New interactive dashboard views that are configurable at a user level
Expanded functionality for on the fly opportunity funnel reporting
Improved features within the knowledgebase area of the customer support module
Enhanced searching and quick find capabilities for users
Improved features within the CMS calendaring for quicker data retrieval

The biweekly magazine that provides strategic insight to technology integrators solicited input from information-technology (IT) vendors and solution providers to determine which products and services were best for midmarket customers – companies with between 100 and 999 employees. Entries were considered and reviewed by VARBusiness editors who selected only 100 of the more than 400 nominated products.

ONCV is featured and profiled in the special May 2 VARBusiness “State of the Midmarket” issue. “Our readers tell us that the middle market is one of the fastest-growing IT categories today,” says VARBusiness Publisher Robert C. DeMarzo. “ONCV is one that best meets that segment’s needs.”

“Oncontact Software is honored to be recognized as a top leader for the mid-market by VARBusiness Magazine, said Jon Zimmerman, president of Oncontact Software. “Our newly released .NET CRM systems are specifically focused on the mid-market and Oncontact Software has always been exclusively committed to this area.”

“We are thrilled to be announcing the February 28th availability for Oncontact V,” said George Kofman, CEO.  “As a company, we have spent well over three years researching and developing this application.  We are sure that clients will not only be impressed with the full feature set that is being released in this initial offering of Oncontact V, but also the advancements that were made to the CRM  tool kits to allow organizations to have the ability (if desired) to take customization capabilities to a new level.”

ONCV used the latest Microsoft .NET platform to upgrade the user interface, feature set and customization tools. Meaning, any .NET application can be integrated with ONCV. Oncontact Software has taken well over 10 years of CRM experience and combined it with “Today’s Leading Technology” to develop this completely redesigned solution.

“We are often asked as to why we chose to develop ONCV in a .NET framework.  The answer is quite simple – integration.  We are often finding our customers taking our applications and integrating them with back office solutions, telephony products or various desk top tools, ” said Sam Vaynstok , Executive Vice President. “The .NET technology puts us in the best position to not only accomplish these integrations, but to achieve them in the most efficient way possible.”

The newest offering builds on the continued award-winning functionality of its flagship product, CMS, a completely customizable CRM system that lets users manage sales, marketing and customer service strategies from a single software suite.

“When we first decided that we were going to be offering a complete re-write of our existing application, the decision was made to start from scratch.  What we did was to take our 10 plus years of CRM experience and combined it with today’s technologies.  We examined each feature in our current CRM offering and looked at how we could enhance or improve it if we had the opportunity to do it again.  Therefore,  ONCV is just that -  our vision of the perfect offering for a mid-market CRM solution!”, said Jon Zimmerman, President.

The following are some of the features included in ONCV:

Dashboard displays a complete snapshot of your day
View opportunities, sales and support cases
Outline opportunity objectives
Set and track company sales goals
Record incidents and create a complete service history
Prioritize support incidents and establish a work queue
Construct searches on any field or database
Create an unlimited number of queries and assign to user groups
Create unlimited number of field or screens
Work without having to follow a pre-formatted structure
Define agents visually by drawing flowcharts or by writing script
Create agents that define or customize processing, as well as those servicing windows and visual controls
One-touch synchronization
Advanced conflict resolution
Use HTTP to transparently connect to database
Remote offices can be working off the corporate database in real-time

“The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990-when ISM began the Awards-to be the industry benchmark,” said Barton Goldenberg, founder and president of ISM. “The software industry’s strong user-focus is moving to the future with wireless applications leading the way.”

“Oncontact Software is once again very honored to be awarded ‘Top 15′ recognition in both the Enterprise and the Small & Medium Business categories from ISM. For seven years running, Oncontact Software has demonstrated our leadership in the CRM marketplace,” said Jon Zimmerman, president of Oncontact Software.

Oncontact Software was chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 211 selection criteria, including 109 business functions, 49 technical features, 36 implementation capabilities and 17 user-support features.

“Oncontact Software is to be praised for obtaining the Top 15 honor as ISM’s software selection process is strenuous and comprehensive,” said Goldenberg.” Oncontact Software is among the leaders of the CRM industry.”

The Top 15 selections are featured in ISM’s 13th edition of The Guide to CRM Automation and in a Top 15 CD available at (www.ismguide.com).

CEDARBURG, WIS. (January 11, 2005) -Oncontact Software Corporation, a leading provider of customer relationship management (CRM) solutions for mid-market companies, announced today that Technology Marketing Corporation (TMC®)’s Customer Inter@ction Solutions® magazine (www.cismag.com) has named CMS 8.0 as a recipient of the 2004 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.

“Oncontact Software is once again very pleased to receive “Product of the Year” honors for the CRM market for our mid-market CRM application suite,” said Jon Zimmerman, president of Oncontact Software.

“Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Oncontact Software has demonstrated to the editors of Customer Inter@ction Solutions that its products have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

“The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990—when ISM began the Awards—to be the industry benchmark,” said Barton Goldenberg, founder and president of ISM. “The software industry is meeting the demands of the digital generation with self-service applications and Web-enabled CRM packages.”

Oncontact V and CMS were both chosen after intensive testing by the ISM Software Lab at its Bethesda, Maryland based headquarters. Each package was rated according to 217 s election criteria, including 110 business functions, 49 technical features, 36 implementation capabilities, 5 real time criteria and 17 user-support features.

“Oncontact Software is once again very honored to be awarded ‘Top 15′ recognition in both the Enterprise and the Small & Medium Business categories from ISM. In 2006 Oncontact Software is especially honored to achieve the rare feat of receiving this top award for both of our CRM product lines – our .NET system, Oncontact V and also our CMS product line. For eight years running, Oncontact Software has demonstrated our continued commitment and leadership in the CRM marketplace,” said Jon Zimmerman, president of Oncontact Software.

“Oncontact Software is to be praised for obtaining the Top 15 honor as ISM’s software selection process is strenuous and comprehensive,” said Goldenberg. “Oncontact Software is among the leaders of the CRM industry.”

The Top 15 selections are featured in ISM’s 14th edition of The Guide to CRM Automation and in a Top 15 CD available at ( www.ismguide.com).

CEDARBURG, WI, (January 3, 2006) — Oncontact Software, a leading provider of customer relationship management (CRM) software for the mid-market, announced today that Technology Marketing Corporation (TMC ®)’s Customer Inter@ction Solutions ® magazine (www.cismag.com) has named Oncontact V as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982™.

Oncontact Software develops award-winning .NET CRM software for mid-market companies. Oncontact V (ONCV) is a 100% Microsoft .NET based CRM applications suite that automates the sales, marketing and service areas of mid-market organizations.

“Oncontact Software is once again very honored to receive the “2005 Product of the Year” award from TMC for our .NET mid-market CRM application suite,” said Jon Zimmerman, president of Oncontact Software.

 “Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Oncontact has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.

Under the terms of the agreement between the companies, WorkWise will OEM Oncontact Software’s Oncontact V (ONCV) line of CRM solutions as the exclusive CRM system for its existing and prospective client base. WorkWise currently has over 500 companies world-wide that utilize its award-winning manufacturing systems. WorkWise will market Oncontact’s CRM system as TCM CRM under a private label OEM agreement.

Oncontact Software was chosen by WorkWise after an extensive search of the CRM marketplace to find a technologically advanced CRM system that was built from the ground-up specifically for the Microsoft .NET environment. WorkWise based their decision based upon the superior performance of the Oncontact .NET CRM system in regards to four criteria that their clients felt was of the utmost importance to them:

Ease of Use
Affordability
Quick to Implement
Configurable to the Exact Needs of a Company
“Oncontact Software is very honored to be chosen by WorkWise to partner with them for our .NET CRM solutions,” said Tim Vertz, director of business development for Oncontact Software. “We believe we offer a great match for WorkWise with our leading edge .NET CRM technologies and that our solutions will be an excellent fit for WorkWise clients.”

“WorkWise is excited about our TCM CRM offering and our partnership with Oncontact Software,” said Harry Mosesian, director of sales and business development for WorkWise, Inc. “With the addition of the TCM CRM component to our enterprise offerings for manufacturers, we have rounded out a complete solution for our clients for all aspects of enterprise applications.”

With the OEM relationship between Oncontact Software and WorkWise, the companies have dedicated themselves to a positive, long-term partnership that is focused on bringing great results to all of its customers for the combined, integrated solution. Both companies are dedicating significant resources for the integration of the CRM and manufacturing systems for a complete enterprise solution for its clients.

Oncontact V, Version 5.2 builds upon the vast experience and leadership that Oncontact Software has in the CRM marketplace with mid-market companies and continues to bring ground-breaking innovations built upon the most modern technology available to its clients.

Built entirely on Microsoft .NET technologies utilizing C#, Oncontact V provides an extremely modern, intuitive, and easy to use interface with extremely innovative features for today’s mid-market companies. Oncontact V provides a complete front-office CRM application suite for the sales, marketing, and customer service areas of today’s leading mid-market companies. As a .NET based CRM system, Oncontact V is extremely customizable to the exact needs of today’s leading businesses, has live-time bi-directional integration with all areas of Microsoft Outlook, and also provides native integration via web services to other applications such as ERP and accounting systems.

One of the most innovative new offerings in Oncontact V, Version 5.2, is the ClientNet web portal. The ClientNet system is a web portal for a client’s customers and partners to access client specific information on a secured basis. The ClientNet portal is written in ASP.NET 2.0 and allows a client’s customers and partners to access an online self-service knowledgebase, update key information and review and submit orders online, among many other new features.

“Oncontact V, Version 5.2 marks a new period of innovation for Oncontact Software and our line of award-winning CRM applications for the mid-market,” said Jon Zimmerman, president of Oncontact Software. “Version 5.2 along with the release of our new ClientNet web portal and Oncontact Anywhere promotes an exciting new direction for Oncontact in the CRM Industry. We believe our clients will find our latest .NET CRM system extremely intuitive, easy to use, and quick to implement for their organizations.”

Following are some of the new features included in Oncontact V, Version 5.2:

Oncontact Anywhere: Oncontact Anywhere allows a user to utilize Oncontact V via any http connection from one’s PC directly to the database. Database requests from a PC client are made over the internet through HTTP calls to the server, which in turn processes the requests and delivers data to and from the Oncontact database.

Oncontact ClientNet Portal: The ClientNet Portal is a completely customizable web-based portal for providing online access to any CRM information directly to customers and partners. The ClientNet Portal can be incorporated into a company’s existing website so an organization can utilize all of the features available in the ClientNet portal.

New Dashboard Window Interfaces: We have included a new dashboard interface specific to the management areas of Oncontact users. This is in addition to the dashboards already available for sales and customer support users. The management dashboard will provide an instant overview of activity aging information, incident aging information, upcoming opportunities that are forecasted to close as well as any specific alerts that management needs to be made aware of at an instant.

Enhanced Marketing Campaign Management: The marketing campaign management module has been further enhanced to provide innovations such as automated statistical result generations so marketing users can instantly see the progress and return on investment of any campaign that is being tracked in the Oncontact V system.

Updated Tools for Synchronization Administration: New toolsets allow system administrators that maintain data synchronization to more easily perform their tasks. One feature called Remote Tasks allows an administrator to perform actions on remote systems without connecting to them. Further, a sync server dashboard is now available to present transaction and other information about ongoing sync processes and the status of servers.