AppExchange recognized as the turning point for the on-demand enterprise software industry

SAN FRANCISCO — January 30, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced it has received a 2006 CRM WizKids award from Beagle Research Group, LLC for innovation in front-office software. The WizKids award is given annually to emerging software companies that demonstrate new and innovative solutions to business problems encountered in the rapidly changing front office.

“Salesforce.com is a familiar name that has contributed several major innovations throughout its short history. The company is being honored this year for AppExchange which we believe is a major turning point for the on-demand enterprise software industry,” said Denis Pombriant, managing principal. The Beagle Research Group report, “2006 WizKids: Taking CRM to the Next Level” stated “The significance of AppExchange cannot be underestimated. Half of the companies in this report are engaged with salesforce.com in its partner ecosystem in which they deliver complementary functionality to the core salesforce.com service.”

With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add any number of new on-demand applications to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com community available with just a click. The AppExchange now offers more than 150 on-demand business application listings created by salesforce.com, its customers, developers and partners and can be found at www.salesforce.com/appexchange.

“We are proud that Beagle Research Group has recognized the AppExchange and the innovation we continue to bring to the on-demand world,” said salesforce.com Chairman and CEO Marc Benioff. “With an ever-growing base of first class partners, we believe that AppExchange will revolutionize the way businesses manage and share information on demand.”

Salesforce.com is the world’s most widely used on-demand CRM product and a leader in on-demand applications. In the last few months, salesforce.com has been honored with the following accolades: InfoWorld CRM Technology of the Year 2005, TMC Labs 2005 Innovation Award, HBSA 2005 Entrepreneurial Company of the Year, CRM Magazine’s 2005 Market Leader Award for Enterprise, Midmarket and Small Business Suite CRM, SIIA’s 2005 Codie Awards for Best Customer Relationship Management Solution and Best Application Management Solution, ISM’s 2005 Top 15 CRM, CRMGuru.com’s 2005 Best Sales Force Automation Solution and the Windows IT Pro Readers’ Choice Award for CRM Software.

SAN FRANCISCO — January 27, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Marc Benioff, Chairman and CEO, will be participating in the New York Stock Exchange Opening Bell Ceremony to kick off 2006 World Economic Forum (WEF) Annual Meeting on Friday, January 27, 2006, at 9:26 a.m. ET.

Mr. Benioff will join NYSE CEO John Thain, NYSE President & Co-COO Cathy Kinney, Davos Mayor Hans Peter Michel, and WEF Founder & Executive Chairman Klaus Schwab, and 13 other top leaders and CEOs participating in the 2006 WEF, to salute this year’s annual meeting themed, “The Creative Imperative.”

Live broadcast of the ceremony can be viewed at http://www.nyse.com/Frameset.html?displayPage=/events/1138103140076.html

Event to be Webcast Live on Salesforce.com’s Investor Relations Website

SAN FRANCISCO, Calif. — January 26, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Marc Benioff, Chairman & CEO, will give a keynote address at the 2006 Merrill Lynch IT Services & Software CEO Conference on Wednesday, February 1, 2006 in Las Vegas, Nevada.

Mr. Benioff will speak at approximately 12:30PM (PST) / 3:30PM (EST). An audio webcast will be available on salesforce.com’s Investor Relations website at www.salesforce.com/investor.

Company also mentioned as an example of Software as a Service, a top five trend to watch and user of AJAX technologies, a top five technology to watch

SAN FRANCISCO, Calif. — January 25, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that saleforce.com Chairman and CEO Marc Benioff was named one of CRN’s Five People to Watch in 2006 part of their annual “20 To Watch” issue. CRN, the oldest and largest publication targeted at the solution provider community, provides the report annually to more than 110,000 subscribers, including Value Added Resellers (VARs) and technology integrators.

Under Benioff’s leadership, Salesforce.com sales jumped “an eye-popping 78 percent to $82.7 million in the third quarter’” the magazine said. CRN editors believe that AppExchange—salesforce.com’s on-demand application-sharing service as well as a platform for customizing and integrating CRM and developing and deploying brand-new applications — could bring in recurring revenues and leads for salesforce.com partners.

With more than 18,700 customers and 351,000 subscribers worldwide, including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), CRN editors stated that salesforce.com “is gaining traction in the enterprise.”

Salesforce.com is the world’s most widely used on-demand CRM product and a leader in on-demand applications. In the last few months, salesforce.com has been honored with the following accolades: InfoWorld CRM Technology of the Year for the third consecutive year, TMC Labs 2005 Innovation Award, HBSA 2005 Entrepreneurial Company of the Year, CRM Magazine’s 2005 Market Leader Award for Enterprise, Midmarket and Small Business Suite CRM, SIIA’s 2005 Codie Awards for Best Customer Relationship Management Solution and Best Application Management Solution, ISM’s 2005 Top 15 CRM, CRMGuru.com’s 2005 Best Sales Force Automation Solution and the Windows IT Pro Readers’ Choice Award for CRM Software.

Reseller agreement with Carahsoft Technology makes Salesforce applications available via Carahsoft GSA Schedule

SAN FRANCISCO — January 23, 2006 — Salesforce.com [NYSE: CRM], the global leader in on-demand customer relationship management (CRM), today announced that government customers now have the ability to quickly and easily purchase and implement Salesforce on-demand applications. Salesforce.com has entered into a reseller agreement with Carahsoft Technology to offer the products under Carahsoft Technology’s General Services Administration (GSA) Contract.

The GSA Schedule is the contract vehicle used by government agencies to procure solutions that provide them the greatest value for their requirements. Contractors are selected based on rigorous criteria and their track records for high caliber service.

“Governmental agencies face many of the same challenges as private companies, including the need to better understand and anticipate the requirements of customers,” said Jim Steele, president of Worldwide Sales & Distribution at salesforce.com. “The GSA contract and our agreement with Carahsoft will ensure that the public sector has access to high-quality customer relationship management solutions and can reap the benefit of easy-to-use on-demand applications.”

Salesforce.com’s inclusion on the GSA schedule was enabled by its reseller agreement with Carahsoft Technology Corporation, a leading government IT solutions provider based in Reston, Virginia. Carahsoft customers include, among others, the U.S. Army, Air Force, Veterans Administration (VA), Environmental Protection Agency (EPA), as well as the State of Virginia.

“Carahsoft has many years of experience providing technology solutions to government users,” said Craig P. Abod, president of Carahsoft. “We welcome the addition of Salesforce solutions and the ability to offer the leading on-demand CRM solution as part of our growing portfolio.”

For more information on salesforce.com’s GSA pricing, please contact Carahsoft at (888) 662-2724.

Applications for Collection Management, Proposal Management, and Project Management
Three AppExchange on-demand applications unique to its business and processes help Drake International to enhance workflow efficiency and streamline inter-departmental communication

SAN FRANCISCO, Calif. — January 23, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Drake International, a leading global human resources solutions provider, is using the AppExchange on-demand platform to create, deploy and manage three new business critical applications. AppExchange has enabled Drake International to dramatically extend the value of its salesforce.com deployment far beyond CRM by allowing it to build and run on-demand applications across the entire enterprise for collection management, proposal management, and project management that significantly enhanced workflow efficiency and streamlined inter-departmental communication.

AppExchange unites all of Drake International’s on-demand applications with a single data model, single security model and a single user interface. With AppExchange, Drake International’s users can customize, build, run and share on-demand applications that power practically all of their business needs.

Drake International is one of the 18,700 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of October 31, 2005. Revenue and subscribers will be recognized as the service is delivered.

“AppExchange has allowed us to streamline previously decentralized processes such as collection and proposal generation,” said Duc Lam, Marketing Database Manager, Drake International. “With AppExchange, we are able to quickly build and deploy highly customized solutions to meet our business demands.”

Drake International has used AppExchange to create and launch three unique on-demand applications built with the AppExchange development environment, including:

Collections — includes customized account management tools to allow efficient collection processes; automatically notifies Finance of problematic collection activities.
Proposals — automates proposal requests; integrates with Collections to allow Proposal and Finance teams to communicate about accounts
Project Manager — monitors and reports Operations, Marketing, and Sales projects
“Salesforce.com’s commitment to providing a complete set of on demand development tools to not only customize our CRM applications, but build and deploy whole new applications across our company has allowed Drake International to run our business much more efficiently,” added Lam. “The ability to house all of our unique applications under one comprehensive system using salesforce.com marks a huge step in enhancing business continuity.”

SAN FRANCISCO, Calif. — January 20, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that its Chairman and CEO Marc Benioff will speak at the Winter ‘06 launch being held on Tuesday, January 24, 2006 at the Radisson SAS Portman Hotel in London, from approximately 10:00am – 12:00 p.m. GMT.

AppExchange On-Demand Platform Unleashes the Power of the On-Demand Community: Industry Leaders Adobe, Business Objects and Skype Are Part of the More Than 150 On-Demand Application Listings Now Available

More than 1,500 AppExchange Application Installations Have Taken Place in the first Seven Days

SAN FRANCISCO — January 17, 2006 — Salesforce.com (NYSE: CRM), the technology and market leader in on-demand customer relationship management (CRM), today welcomed the on-demand community to The Business Web. Announcing the general availability of the salesforce.com AppExchange, the world’s first on-demand platform and directory, and Winter ‘06, the 19th generation of its industry-leading family of on-demand CRM solutions, salesforce.com is unleashing the power of the on-demand community, and ushering in a new era of innovation, collaboration and freedom for on-demand business on the Web.

The Business Web is comprised of a network of on-demand applications, services, components and development efforts that enable customers to run their entire business on demand. The Business Web is made possible by software-as-a-service, new Internet and technology standards, and design principles that foster innovation, collaboration and democracy. Developers and vendors are able to rapidly deliver new features and components that can be mashed together, integrated, and constantly evolved by other developers, users, customers and partners – and can be deployed quickly and easily on demand.

To provide the security, availability, reliability and scalability necessary for ubiquitous use and adoption, The Business Web requires operational core competencies delivered by a new platform to guarantee businesses can run more effectively through the Web than traditional software.

With its single data model, extensive security, scalability, resilience and open APIs and development environment, the salesforce.com AppExchange is the on-demand platform that communities of users are plugging in to today for the infrastructure needed to take full advantage of The Business Web.

The arrival of The Business Web marks a stark contrast to the traditional software model, which relies on monolithic providers controlling the pace of innovation, with customers waiting impatiently for new features and upgrades and responsible for their own integration and implementation.

“Welcome to The Business Web,” said Marc Benioff, Chairman and CEO, salesforce.com. “The AppExchange is nothing short of a revolutionary platform for doing business on the Web. One only has to look at the impressive AppExchange partner listing to clearly see the computer industry shifting to the on-demand model. The AppExchange and our on-demand partners represent billions of dollars in company resources devoted to managing and sharing business information on demand. The exceptional power, ease of use, and quick integration and implementation of on-demand solutions continue to drive this revolution forward, from its roots in CRM across the rest of the enterprise. With its ability to leverage the creativity of our entire extended community of success, The Business Web truly is The End of Software.”

The AppExchange Revolution
As the world’s leading on-demand application sharing service, AppExchange provides a complete environment that enables developers and partners anywhere in the world to develop, publish, market, and distribute their products to a global audience and instantly engage with salesforce.com’s 18,700 customers and 351,000 subscribers. Applications built for the AppExchange are run entirely on demand, eliminating the need for developers or partners to create and manage their own data center or infrastructure. Partners benefit from salesforce.com’s world-class security, scalability and reliability for their solution through a salesforce.com-delivered service.

Applications on the AppExchange will not only dramatically extend salesforce.com’s on-demand CRM application portfolio but also include diverse new areas such as finance, electronic signatures, document management, project management, credit and collections, mobile workforce management, data cleansing, professional services management, human resources and many, many others. There is no charge for trying applications or using the AppExchange. Applications from partners will typically require a fee; those authored by salesforce.com are currently offered free of charge. Salesforce.com does not take a commission on the sale of applications from partners.

The salesforce.com AppExchange now offers more than 150 on-demand business application listings created by salesforce.com, its customers, developers and partners, including new applications from Adobe, Business Objects, Skype and many others. Together with on-demand partner solutions on the AppExchange, salesforce.com’s newest generation of products gives customers the ability to easily manage and share all their business information on demand.

New on-demand applications are now available from Adobe, Ascendus, Big Machines, CastIron, ClairMail, Comergent, D2Aligned, DreamFactory, Eloqua, Factiva, Forcelogix, GOT Corporation, Harte-Hanks Trillium Software, iAnywhere, InsideScoop, Intacct, Logotec Engineering, MarketSync, Message Secure, NetSales, NextMark, ObjectPublisher, OpenAir, Payment Processing Inc., the Payroll Company, Pervasive Software, Remend, Rigpa Technology, SalesCentrix, Select Selling, Sendia, ShareMethods, Skype, Spoke, SuccessFactors, studentforce, Talisma, USA.NET, Vertical Response, Visual Mining and many others.

More than 75,000 test drives of these and many other AppExchange applications took place while it was in preview mode. In its first week of availability to existing salesforce.com customers, 1,500 installations were completed. For more information on today’s partner announcements, please visit http://www.appexchange.com.

Winter ‘06 Launch
Announced at salesforce.com’s Winter ‘06 launch events, held January 17 in San Francisco, January 24 in London, and Tokyo, and February 14 in Singapore, Winter ‘06 is now available to all 18,700 customers and 351,000 paying subscribers worldwide. Salesforce.com’s on-demand model automatically delivers the new benefits and features of Winter ‘06 to the entire salesforce.com customer base at no additional cost. In addition, all existing customizations and integrations seamlessly migrate to the new release. Winter ‘06 is available in Personal, Team, Professional and Enterprise Editions, allowing customers to select the best product for their size of implementation and enterprise.

“Salesforce.com Winter ‘06 provides the sophisticated CRM features that a large, global enterprise such as SunGard requires but with an interface that is user friendly and easy to configure. SunGard’s adoption of salesforce.com has been rapid and has helped us experience productivity gains in managing our pipeline,” said David Webber, vice president, SunGard (www.sungard.com), a global leader in software and processing solutions for financial services, higher education and the public sector.

Winter ‘06 Product Details

Next Generation User Interface – The new UI is cleaner and more intuitive, allowing salesforce.com subscribers more time to focus on their customers or their on-demand business information. Salesforce.com will also continue to offer its current classic user interface if customers are not ready to make the switch.
Territory Management – With a powerful, rules-based assignment engine, territory management aligns sales and support teams for key markets and opportunities, maximizing efficiencies.
Integrated Campaign Builder – This feature streamlines the campaign creation process, with an integrated segmentation wizard delivering improved marketing campaigns for higher return on investment.
Customizable Forecasting – Designed for complete flexibility and accuracy, customizable forecasting enables creation of reports by quantities, reps, timeframes, and other metrics, all easily tailored to specific customer needs.
Streamlined Analytics – For better decisions with speed and confidence, new analytics enhancements include report search, new views and customizations.
Outlook Edition 2.0 – The new version includes integrated sync for improved user productivity, an enhanced UI, improved navigation and stronger Admin control and options.
Offline Edition 2.0 – Completely re-engineered architecture with unlimited data volumes, field-level conflict resolution, and leads and custom related lists.
Salesforce Sandbox
Along with the release of Winter 06, salesforce.com announces the availability of Salesforce Sandbox. The Salesforce Sandbox provides “one-click” access to create a fully replicated, highly scalable on-demand customer replica environment for customization, integration, testing, development and training purposes. Salesforce Sandbox is available as an additional option for Enterprise Edition customers for $25 per month per existing Enterprise Edition user. Customers also have the option of purchasing the configuration-only version of Salesforce Sandbox, without data, for $18 per month per existing Enterprise Edition user.

Salesforce Service & Support 2.0 Salesforce Service & Support 2.0 is a fully integrated multi-channel service solution with built-in integration, all delivered with the full benefits of on-demand. Salesforce Service & Support 2.0 contains more than 50 new features that dramatically improve agent efficiency, ease of use and functional completeness that extend the customer’s return on investment, including:

Agent Console – Provides a consolidated interface developed with AJAX for the fastest and easiest agent experience.
Suggested Solutions – For improving agent productivity and reducing calls, Suggested Solutions automatically finds and presents the best solution to cases. It includes self-learning technology to improve accuracy with use over time.
Open Computer Telephony Integration (CTI) – Includes CTI integration with leading telephony vendors.

TCS becomes a Salesforce.com Global Strategic SI Partner

TCS Launches CONSULT-On-Demand, the first case based reasoning solution offered on the Salesforce.com AppExchange

SAN FRANCISCO — January 17, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), and Tata Consultancy Services (TCS), the world-leading IT and Consulting organization, today announced the formation of strategic alliance in which TCS, becomes a global strategic SI partner of salesforce.com, and will develop and deploy on-demand business applications on the salesforce.com AppExchange. The move by one of the world’s largest consulting firms signifies the incredible growth and momentum in the enterprise for on-demand solutions worldwide.

“The AppExchange represents a momentous opportunity as a platform for on-demand business applications,” said N. Chandrasekharan, Global Head of Sales and Operations, TCS. “On-demand solutions have proven they can meet the requirements of global enterprises. And as more and more business applications move towards the “on-demand model”, TCS will be well positioned to extend those solutions to our customers. Delivering solutions on-demand via the AppExchange is a natural extension to our strategy of broadening the delivery of TCS applications and solutions to enterprise customers worldwide.”

“TCS clearly understands the powerful capabilities presented by AppExchange,” said Marc Benioff, Chairman and CEO, salesforce.com. “TCS is one of the world’s most far-reaching and forward-thinking IT companies, we are thrilled to have them participating in the salesforce.com on-demand community via the AppExchange.”

TCS will launch a series of on-demand call management solutions that will complement and extend the Salesforce Service & Support solution. TCS will also extend and offer other on-demand business applications on the AppExchange to their customers in the future. Concurrently, Salesforce.com’s on-demand community of 18,700 customers and 351,000 subscribers will be able to integrate and deploy TCS on-demand solutions alongside any number of other on-demand business applications via the AppExchange into their existing Salesforce implementation.

TCS has announced immediate availability of CONSULT-On-Demand, the first case-based reasoning solution integrated with Salesforce Service & Support, via the AppExchange platform. CONSULT-On-Demand, built on Artificial Intelligence algorithms, provides capabilities to harness and maintain organizational knowledge and expertise. This helps in transitioning the existing experience driven, yet transient, support of organizations to the highest level of consistent support through transient support teams driven by the intelligent knowledge retention and retrieval capabilities of CONSULT-On-Demand. CONSULT-On-Demand for the AppExchange will provide significant added value for existing Salesforce Service & Support customers, by enabling them to resolve repetitive customer support queries rapidly through an AI knowledgebase. It easily integrates with and extends the existing knowledge management capabilities found in Salesforce Service and Support. This will help customers drive faster resolution of their own queries through self-service, thereby reducing overall support costs.

CONSULT-On-Demand for AppExchange is one of more than 150 application listings created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world’s first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. Launched today, AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at www.salesforce.com/appexchange.

With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add any number of new on-demand applications to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com customer, partner and developer community available with just a click.

Industry Leader for Business Intelligence Demonstrates Commitment to On-Demand Solutions

Crystal Reports XI for AppExchange Will Make BI Reports Easy to Create, Share and Manage On-Demand

SAN FRANCISCO — January 17, 2006 — Business Objects (NASDAQ: BOBJ; Euronext Paris ISIN code: FR0004026250 – BOB), the world’s leading provider of business intelligence solutions, and salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced they will make Crystal Reports® XI available for the salesforce.com AppExchange. This partnership will enable salesforce.com customers and subscribers to integrate and deploy the world standard for enterprise reporting directly in their Salesforce implementations.

With more than 30,000 customers worldwide, Business Objects helps organizations gain better insight into their businesses, improve decision making, and optimize enterprise performance. Crystal Reports XI for AppExchange will allow salesforce.com’s on-demand community of 18,700 customers and 351,0000 subscribers to access data from salesforce.com and combine it with other data source to build customized reports.

“We are the market leader in business intelligence and one of the first to offer an on-demand BI solution. Delivering Crystal Reports XI on AppExchange is an extension of Business Objects’ customer focused strategy to deliver BI in whatever format customers wish to use,” said John Schwarz, CEO, Business Objects. “We have made it a top priority to provide our customers a business intelligence solution precisely how they want it – regardless of platform, operating system, or deployment model. By making Crystal Reports XI available to the salesforce.com community, we are giving subscribers at organizations of any size the ability to turn ordinary data into feature-rich, flexible reports that deliver the information they need.”

“Business Objects is the world leader in business intelligence solutions and their support for the on-demand model demonstrates the incredible momentum of the AppExchange for on-demand applications,” said Marc Benioff, Chairman and CEO, salesforce.com. “By delivering Crystal Reports XI on-demand via the AppExchange, Business Objects is democratizing business intelligence, making powerful and easy-to-use reporting accessible to users everywhere.”

Crystal Reports XI for AppExchange will join more than 150 application listings created by salesforce.com, its customers, and partners that are now available on the salesforce.com AppExchange. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, and enables a whole new generation of on-demand applications that go way beyond CRM. Launched today, AppExchange enables all of these on-demand applications to be easily shared, exchanged, and installed with one click into any salesforce.com account. AppExchange can be found at http://www.appexchange.com.

Availability
Customers may begin their deployment planning with salesforce.com and Business Objects immediately. General availability is expected in Q2 2006.