Latest CRM Software Industry News

Create Adobe PDF Online Service Delivers Streamlined Document Processes to the Salesforce.com On-Demand Community

SAN FRANCISCO — January 17, 2006 — Salesforce.com (NYSE: CRM), the technology and market leader in on-demand customer relationship management (CRM), today announced the availability of Create Adobe PDF Online for the salesforce.com AppExchange. The move brings simplified business communication and document processes using Adobe® PDF to the salesforce.com community, as customers now have the ability to integrate and deploy Adobe PDF creation capabilities along with any number of other on-demand applications via the AppExchange to an existing Salesforce implementation.

Making Create Adobe PDF Online available via the AppExchange delivers a powerful solution for managing data and information to salesforce.com’s on-demand community of 18,700 customers and 351,000 subscribers. Salesforce.com customers and subscribers can convert any document to Adobe PDF using Create Adobe PDF Online service, enabling business professionals to create, distribute, and exchange more secure and reliable Adobe PDF documents. Salesforce.com customers can quickly and easily deploy Create Adobe PDF Online via the AppExchange directly into their Salesforce implementation, for contract management, document and file sharing and improving business communication.

“Adobe’s delivery of its ubiquitous PDF solution as a service on the AppExchange is an impressive statement from one of the largest software companies in the world,” said Marc Benioff, Chairman and CEO, salesforce.com. “Given its stature as a de-facto standard for document processes, we are excited to have it among the vanguard of AppExchange partners.”

“Create Adobe PDF Online for AppExchange will provide instant, reliable and more secure business communication for salesforce.com customers and subscribers,” said Shantanu Narayen, Adobe’s president and COO. “We are excited to offer direct access to Adobe PDF to the salesforce.com on-demand community and look forward to continued work with salesforce.com in the software as a service industry.”

With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add any number of new on-demand applications to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com customer, partner and developer community available with just a click.

Create Adobe PDF Online for AppExchange is one of more than 150 application listings created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world’s first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. Launched today, AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at http://www.appexchange.com.

Fastest Growing Voice Communications Offering Worldwide Now Extended Quickly and Easily to All Salesforce.com Customers, Subscribers and Partners

SAN FRANCISCO — January 17, 2006 — Salesforce.com (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), and Skype™, the global Internet communications company, today announced a Skype-Salesforce integration that will be available for free via the salesforce.com AppExchange. The move will voice-enable all applications that are available on the AppExchange. Customers will have the ability to integrate and deploy Skype along with any number of other on-demand applications via the AppExchange to an existing Salesforce implementation. The integrated offering empowers the salesforce.com community to be even more effective, productive and successful while using salesforce.com on-demand solutions.

Skype allows people everywhere to make free, unlimited voice calls, chat and share files. Skype is being used by people in almost every country around the world, and Skyping has become a global phenomenon. The latest version of the software has further simplified the Skype interface, making it even easier for people to see and speak with their family, friends and colleagues.

“Our work with salesforce.com extends the power of Skype to the on-demand business community,” said Niklas Zennström, Skype CEO and co-founder. “The availability of Skype within Salesforce enables salesforce.com customers and subscribers to make and receive free unlimited Internet calls worldwide to contacts directly within their Salesforce instance.”

“Just as salesforce.com has pioneered on-demand computing, Skype has changed the way people communicate worldwide,” said Marc Benioff, Chairman and CEO, salesforce.com. “The power of joining two disruptive computing forces such as Internet calling and on-demand software creates entirely new opportunities for businesses worldwide. In addition to integrated voice calls, the Skype presence feature gives the salesforce.com community the ability to call their contacts and colleagues knowing they are available, increasing productivity and fostering streamlined communication.”

Skype for AppExchange is one of more than 150 application listings created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world’s first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. Launched today, AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at http://www.appexchange.com.

Skype for AppExchange:
Skype for the AppExchange delivers enhanced communications features, including global outbound one-click voice calling, integrated inbound calling, presence, instant-messaging and multi-chat, directly within Salesforce. Skype for AppExchange delivers an advanced real-time communication solution directly in a customers’ Salesforce instance, including:

Outbound one click calling. Integrated via one click to SkypeOutâ„¢, this service provides an inexpensive way to call out from Skype to landlines and mobile phones within Salesforce. It can be customized for telemarketing, workflows and other tailored activities.
Inbound integration with screen pops. SkypeInâ„¢ provides users with a traditional phone number that their contacts can call and connect to the user via Skype, regardless of location. This functionality is joined with computer telephony integration (CTI) within Salesforce and Salesforce Service & Support to identify which contacts are calling, bring up their records and perform other customer service functions.
“Presence.” The presence feature indicates whether colleagues in the network are online and logged-in. Presence will be an important tool for initiating contact with customer and prospect contacts knowing that they are already online and available.
With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add any number of new on-demand applications to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com customer, partner and developer community available with just a click.

SAN FRANCISCO, Calif. — January 10, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that its Chairman and CEO Marc Benioff will speak at the Winter ‘06 launch being held on Tuesday, January 17, 2006 at the St. Regis Hotel in San Francisco. A webcast of the formal presentation will take place from approximately 10:00 a.m. — 11:30 a.m. PST and will be available on the salesforce.com Investor Relations website at http://www.salesforce.com/investor.

The company will also host a product-focused Deep Dive session on the same day which takes place from approximately 12:00 p.m. — 1:00 p.m. PST. An audio webcast will be available on the salesforce.com Investor Relations website at http://www.salesforce.com/investor.

Salesforce.com Honored for Bringing CRM Success On-Demand to 18,700 Customers Worldwide

SAN FRANCISCO — January 5, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced it has received a 2006 Technology of the Year award from InfoWorld magazine for Best CRM Application. This marks the third consecutive year salesforce.com has earned a Technology of the Year award from the publication.

The Technology of the Year awards recognize 2005’s key IT trends, as well as the InfoWorld Test Center analysts’ choices for the most innovative and valuable products for 2006. Announced in the January 2, 2006, print edition of InfoWorld, the special report can be found online at http://www.infoworld.com/reports/01SRtoy06.html.

With more than 18,700 customers and 351,000 subscribers worldwide, salesforce.com is the world’s most widely used on-demand CRM service and a leader in on-demand applications. In honoring salesforce.com, editors wrote that “the undisputed champ of hosted CRM combines strong features and unparalled extensibility.”

InfoWorld’s editorial staff assessed technology from CRM products reviewed in the past year. Judging was based on categories which the editors consider important, along with product scores and company adherence to details such as user preferences, innovation and standards. Other companies honored with Technology of the Year awards include industry leaders such as Apple [NASDAQ: AAPL], Cisco [NASDAQ: CSCO] and IBM [NYSE: IBM].

“Once again, we are deeply honored that InfoWorld has recognized our technology, as well as our commitment to meeting and exceeding customer needs,” said salesforce.com Chairman and CEO Marc Benioff. “That salesforce.com has received the CRM Technology of the Year award for three consecutive years clearly demonstrates that the computing industry has shifted from traditional software applications and the client/server model to an on-demand world. We will continue innovating to make using on-demand business applications as effortless and successful as possible for our customers.”

Salesforce.com is the world’s most widely used on-demand CRM product and a leader in on-demand applications. In the last few months, salesforce.com has been honored with the following accolades: TMC Labs 2005 Innovation Award, HBSA 2005 Entrepreneurial Company of the Year, CRM Magazine’s 2005 Market Leader Award for Enterprise, Midmarket and Small Business Suite CRM, SIIA’s 2005 Codie Awards for Best Customer Relationship Management Solution and Best Application Management Solution, ISM’s 2005 Top 15 CRM, CRMGuru.com’s 2005 Best Sales Force Automation Solution and the Windows IT Pro Readers’ Choice Award for CRM Software.

Three AppExchange on-demand applications unique to its business and processes help BakBone simplify operations and streamline global employee management

SAN FRANCISCO, Calif. — January 3, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that BakBone Software® (TSX: BKB, PK: BKBO), a global provider of data protection software, is using the AppExchange on-demand platform to create, deploy and manage three new applications critical to running its business. AppExchange has enabled BakBone to dramatically extend the value of its salesforce.com deployment by allowing it to build and run on-demand applications for Sarbanes-Oxley compliance, change management and human resources that greatly simplify operations and streamline global employee management.

AppExchange unites all of BakBone’s on-demand applications with a single data model, single security model and a single user interface. With AppExchange, BakBone can customize, build, run and share on demand applications that power all of their business needs. BakBone plans to share its applications with other salesforce.com customers via the AppExchange when it goes live with their next service release, Winter ‘06, which will be available in the fourth quarter.

BakBone is one of the 18,700 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of October 31, 2005. Revenue and subscribers will be recognized as the service is delivered.

“AppExchange has allowed us to automate what were previously time-consuming manual processes,” said Lonnie Wills, CIO at BakBone. “With AppExchange, we can now extend the use of on-demand across our entire business giving us far greater control over our development and fiscal processes and the ability to react more quickly to customer demands.”

BakBone has used AppExchange to create and launch three unique on-demand applications built with the AppExchange Builder developer environment, including:

Sox Compliance — allows individual controls to be assigned by business owners, regions and departments; includes reports and dashboards for management on regions’ progress with Sarbanes-Oxley compliance
Change Management — automatically notifies the internal Change Management Review Board of new change requests to ensure fast and timely approvals
HR Management — provides a single database and centralized point for managing employee information
“We have been increasingly impressed with the flexibility of the Salesforce applications, and now with the AppExchange, we not only customize our existing CRM applications but use salesforce.com as a platform for on-demand to extend its benefits across our entire company,” added Wills. “This has validated what we’ve known from the beginning — that we made the right choice with salesforce.com.”

Three AppExchange on-demand applications unique to its business and processes help BakBone simplify operations and streamline global employee management

SAN FRANCISCO, Calif. — January 3, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that BakBone Software® (TSX: BKB, PK: BKBO), a global provider of data protection software, is using the AppExchange on-demand platform to create, deploy and manage three new applications critical to running its business. AppExchange has enabled BakBone to dramatically extend the value of its salesforce.com deployment by allowing it to build and run on-demand applications for Sarbanes-Oxley compliance, change management and human resources that greatly simplify operations and streamline global employee management.

AppExchange unites all of BakBone’s on-demand applications with a single data model, single security model and a single user interface. With AppExchange, BakBone can customize, build, run and share on demand applications that power all of their business needs. BakBone plans to share its applications with other salesforce.com customers via the AppExchange when it goes live with their next service release, Winter ‘06, which will be available in the fourth quarter.

BakBone is one of the 18,700 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of October 31, 2005. Revenue and subscribers will be recognized as the service is delivered.

“AppExchange has allowed us to automate what were previously time-consuming manual processes,” said Lonnie Wills, CIO at BakBone. “With AppExchange, we can now extend the use of on-demand across our entire business giving us far greater control over our development and fiscal processes and the ability to react more quickly to customer demands.”

BakBone has used AppExchange to create and launch three unique on-demand applications built with the AppExchange Builder developer environment, including:

Sox Compliance — allows individual controls to be assigned by business owners, regions and departments; includes reports and dashboards for management on regions’ progress with Sarbanes-Oxley compliance
Change Management — automatically notifies the internal Change Management Review Board of new change requests to ensure fast and timely approvals
HR Management — provides a single database and centralized point for managing employee information
“We have been increasingly impressed with the flexibility of the Salesforce applications, and now with the AppExchange, we not only customize our existing CRM applications but use salesforce.com as a platform for on-demand to extend its benefits across our entire company,” added Wills. “This has validated what we’ve known from the beginning — that we made the right choice with salesforce.com.”

Securities Class Action Suit, In re salesforce.com, Inc. Securities Litigation, Case No. C-04-3009 JSW (N.D. Cal.) Dismissed by the Federal Court in the Northern District of California

SAN FRANCISCO — December 23, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that on December 22, 2005 a purported securities class action suit, In re salesforce.com, inc. Securities Litigation, Case No. C-04-3009 JSW (N.D. Cal.) was dismissed with prejudice by federal court in the Northern District of California. The action was originally filed in July 2004.

Securities Class Action Suit, In re salesforce.com, Inc. Securities Litigation, Case No. C-04-3009 JSW (N.D. Cal.) Dismissed by the Federal Court in the Northern District of California

SAN FRANCISCO — December 23, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that on December 22, 2005 a purported securities class action suit, In re salesforce.com, inc. Securities Litigation, Case No. C-04-3009 JSW (N.D. Cal.) was dismissed with prejudice by federal court in the Northern District of California. The action was originally filed in July 2004.

Customized Dashboards Increase Account Visibility, Help Enterasys Reach 92% Customer Satisfaction Rating

SAN FRANCISCO, Calif. — December 19, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Enterasys [NYSE: ETS] is saving more than $100,000 annually through its deployment of Salesforce Service & Support. A manufacturer of industry-leading enterprise secure networking hardware and software solutions, Enterasys deployed Salesforce Service & Support in its Global Technical Assistance Center to further improve service quality and call resolution for its more than 25,000 enterprise customers. The company has been able to realize its results through significant call agent efficiency gains and better customer responsiveness and visibility.

Enterasys is one of the 18,700 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of October 31, 2005. Revenue and subscribers will be recognized as the service is delivered.

“We have been able to revolutionize our call center management by using cutting edge CRM applications from salesforce.com,” said Mike Ferris, Director Service Technology, Global Technical Assistance Center, Enterasys. “Salesforce Service & Support has helped us improve our already strong customer service offerings while reducing our overall support costs. We are extremely pleased that Salesforce Service & Support helped us achieve a 92% customer satisfaction score in 2005.”

By implementing survey response management with Salesforce Service & Support, Enterasys is able to detect early warning indicators of potentially dissatisfied or at risk customers and has the real-time capabilities to act immediately and coordinate across all departments. By detecting which customers may be at risk and taking the appropriate actions, Enterasys has been able to drive high levels of customer loyalty and satisfaction.

Additionally, Enterasys was seeking ways to accelerate call center agent and management productivity, as well as strengthen customer loyalty and modernize its call center operations. Using Salesforce Service & Support, Enterasys was able to quickly and easily build customized dashboards to provide both agents and management complete visibility into the critical areas of their call and operation centers. These customized dashboards include engineering escalation management, to ensure that product and customer trends are coordinated with engineering, and support revenue at risk, which flags sales teams with deals that are at risk.

Customized Dashboards Increase Account Visibility, Help Enterasys Reach 92% Customer Satisfaction Rating

SAN FRANCISCO, Calif. — December 19, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Enterasys [NYSE: ETS] is saving more than $100,000 annually through its deployment of Salesforce Service & Support. A manufacturer of industry-leading enterprise secure networking hardware and software solutions, Enterasys deployed Salesforce Service & Support in its Global Technical Assistance Center to further improve service quality and call resolution for its more than 25,000 enterprise customers. The company has been able to realize its results through significant call agent efficiency gains and better customer responsiveness and visibility.

Enterasys is one of the 18,700 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of October 31, 2005. Revenue and subscribers will be recognized as the service is delivered.

“We have been able to revolutionize our call center management by using cutting edge CRM applications from salesforce.com,” said Mike Ferris, Director Service Technology, Global Technical Assistance Center, Enterasys. “Salesforce Service & Support has helped us improve our already strong customer service offerings while reducing our overall support costs. We are extremely pleased that Salesforce Service & Support helped us achieve a 92% customer satisfaction score in 2005.”

By implementing survey response management with Salesforce Service & Support, Enterasys is able to detect early warning indicators of potentially dissatisfied or at risk customers and has the real-time capabilities to act immediately and coordinate across all departments. By detecting which customers may be at risk and taking the appropriate actions, Enterasys has been able to drive high levels of customer loyalty and satisfaction.

Additionally, Enterasys was seeking ways to accelerate call center agent and management productivity, as well as strengthen customer loyalty and modernize its call center operations. Using Salesforce Service & Support, Enterasys was able to quickly and easily build customized dashboards to provide both agents and management complete visibility into the critical areas of their call and operation centers. These customized dashboards include engineering escalation management, to ensure that product and customer trends are coordinated with engineering, and support revenue at risk, which flags sales teams with deals that are at risk.