Summary: Amdocs solutions revolutionize integrated customer management, providing companies with all the tools they need to deliver the kind of exceptional experience today’s customers demand. With Amdocs, companies can improve all facets of customer management, from order processing and self-service, through contact center operations and intelligence gathering.

Is Amdocs CRM Right for You?

Amdocs produces a suite of robust customer relationship management (CRM) solutions that empower companies to deliver the kind of superior experience their clients want. 

Founded more than 25 years ago, Amdocs has pioneered the concept of integrated customer management, enabling businesses to provide the kind of world-class service needed to achieve and maintain a competitive edge. 

The Amdocs portfolio of CRM solutions includes the following applications:

* Actionable customer intelligence.  This powerful reporting and analytics module provides in-depth insight into customer needs, preferences, and behaviors.  Armed with this information, companies can gain the understanding they need to respond promptly to customer demands, while developing more accurate and successful segmentation strategies. 

* Intent-driven contact center.  In many companies, the contact center is the central point for all client communications.  This robust application helps companies streamline and enhance their critical call center operations, providing agents with a unified and consolidated view of all the information they need to rapidly and effectively address customer questions and issues.

* Multi-channel self-service.  Customers can have convenient access – via the Web, interactive voice response (IVR), and television – to a wide range of support services such as billing and statements, payments, ordering, and more.  

* Process-driven ordering.  Manual order processing and management can be cumbersome and error-prone, often causing delays in deal closings and revenue recognition.  With Amdocs, companies can unify, coordinate, and accelerate all order-related activities across multiple product lines and business units.  

The Amdocs customer base includes some of the biggest and brightest organization in the world, and spans virtually every industry and all areas of the globe. These clients rely on Amdocs solutions to improve customer loyalty and retention by delivering the right products and services, at the right time, through whichever channel the customer chooses.