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	<title>Business Software Buzz Blog &#187; Business Software Advisor</title>
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		<title>Cloud Computing: What it Means For Your Business</title>
		<link>http://www.business-software.com/crm/crmbuzz/cloud-computing-what-it-means-for-you/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/cloud-computing-what-it-means-for-you/#comments</comments>
		<pubDate>Thu, 30 Oct 2008 16:55:35 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[October 30, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[DaaS]]></category>
		<category><![CDATA[data storage]]></category>
		<category><![CDATA[hosted software]]></category>
		<category><![CDATA[SaaS]]></category>
<category>cloud computing</category><category>DaaS</category><category>data storage</category><category>hosted software</category><category>SaaS</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=301</guid>
		<description><![CDATA[The Business Software Advisor
You ask the questions, and our resident software guru shares her wisdom.
 
This week’s question:  I’ve been hearing a lot about “cloud computing”.  What is it and what does it mean for my business?
 
A:  This year, Gartner estimated that, “by 2012, 80 percent of Fortune 1000 companies will pay for some cloud computing service, and [...]]]></description>
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		<item>
		<title>ERP &#8211; Take 2</title>
		<link>http://www.business-software.com/crm/crmbuzz/erp-take-2/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/erp-take-2/#comments</comments>
		<pubDate>Tue, 09 Sep 2008 18:34:10 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[September 10, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[enterprise resource planning]]></category>
		<category><![CDATA[ERP II]]></category>
<category>enterprise resource planning</category><category>ERP II</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=261</guid>
		<description><![CDATA[The Business Software Advisor
You ask the questions, and our resident software guru shares her wisdom.

This week&#8217;s question: I’ve been hearing a lot about “ERP II”.  What makes it any different from traditional ERP systems?
A: ERP II is regarded as the next generation of ERP (enterprise resource planning) and offers several advantages over traditional ERP systems.  [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>CRM, On-the-Go</title>
		<link>http://www.business-software.com/crm/crmbuzz/crm-on-the-go/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/crm-on-the-go/#comments</comments>
		<pubDate>Mon, 01 Sep 2008 20:39:57 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[September 2, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[mobile CRM]]></category>
<category>key benefit</category><category>Mobile CRM</category><category>mobile devices</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=250</guid>
		<description><![CDATA[The Business Software Advisor
You ask the questions, and our resident software guru shares her wisdom.
This week&#8217;s question: I’m considering purchasing a mobile CRM solution, but I’m not sure whether my company could really benefit from using it.  What can a mobile CRM application do for my company?
A: There are numerous benefits that can be [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Around the World in 30 Seconds or Less</title>
		<link>http://www.business-software.com/crm/crmbuzz/around-the-world-in-30-seconds-or-less/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/around-the-world-in-30-seconds-or-less/#comments</comments>
		<pubDate>Thu, 21 Aug 2008 18:45:47 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[August 21, 2008]]></category>
		<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[Software News]]></category>
<category>travel expenses</category><category>web conferencing</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=249</guid>
		<description><![CDATA[The Business Software Advisor
You ask the questions, and our resident software guru shares her wisdom.
This week&#8217;s question: My company’s business travel expenses are out of control. What can I do to reduce costs?

A: These days, travel isn’t cheap. Facing the climbing costs of sending employees out into the field, companies are tightening the reigns, placing [...]]]></description>
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		<title>What is a Virtual Call Center?</title>
		<link>http://www.business-software.com/crm/crmbuzz/what-is-a-virtual-call-center/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/what-is-a-virtual-call-center/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 16:32:47 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[virtual call center]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=206</guid>
		<description><![CDATA[The Business Software Advisor
You ask the questions, and our resident software guru shares her wisdom.
This week&#8217;s question: What is a virtual call center and how could it benefit my company?

A:  When you think of a call center, you may imagine a noisy room, scattered with desks and overpopulated with chattering agents in headsets at all hours [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is Opportunity Relationship Management (ORM)?</title>
		<link>http://www.business-software.com/crm/crmbuzz/what-is-opportunity-relationship-management-orm/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/what-is-opportunity-relationship-management-orm/#comments</comments>
		<pubDate>Mon, 10 Mar 2008 18:36:13 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[March 16, 2008]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[opportunity relationship management]]></category>
		<category><![CDATA[orm]]></category>

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		<description><![CDATA[Opportunity Relationship Management (ORM) serves as an extension of CRM, taking it one step further to create an environment that enables more strategic selling, boosts close rates, and maximizes revenue potential. Learn more about ORM from our CRM Advisor.]]></description>
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		</item>
		<item>
		<title>Securing Instant Messaging at Work</title>
		<link>http://www.business-software.com/crm/crmbuzz/securing-instant-messaging-at-work/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/securing-instant-messaging-at-work/#comments</comments>
		<pubDate>Sat, 02 Feb 2008 03:21:32 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[February 11. 2008]]></category>
<category>im security</category><category>im security software</category><category>instant messaging security</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/securing-instant-messaging-at-work/</guid>
		<description><![CDATA[More than 70 percent of organizations rely on instant messaging, in some form, to facilitate collaboration. However, the increased use of IM applications creats additional risks. Here's how you can make your corporate IM's a bit more secure.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why Personalize Email Campaigns?</title>
		<link>http://www.business-software.com/crm/crmbuzz/why-personalize-email-campaigns/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/why-personalize-email-campaigns/#comments</comments>
		<pubDate>Sun, 20 Jan 2008 03:46:40 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[January 20, 2008]]></category>
		<category><![CDATA[Marketing Automation/Email Marketing]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/why-personalize-email-campaigns/</guid>
		<description><![CDATA[Email is one of today’s most popular marketing communication channels, and as a result, buyers receive hundreds of unsolicited promotions every week. The use of personalization in marketing initiatives can increase conversion rates by an impressive 20 to 30%.  ]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>What&#8217;s Best &#8212; HTML or Text Emails?</title>
		<link>http://www.business-software.com/crm/crmbuzz/whats-best-html-or-text-emails/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/whats-best-html-or-text-emails/#comments</comments>
		<pubDate>Thu, 03 Jan 2008 23:20:20 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[January 6, 2008]]></category>
		<category><![CDATA[Marketing Automation/Email Marketing]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[Email Marketing]]></category>
<category>crm</category><category>email marketing</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/whats-best-html-or-text-emails/</guid>
		<description><![CDATA[Our CRM Advisor addresses the long-standing debate on the value of HTML vs. text-based marketing emails.]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>&#8220;Out-of-the-Box&#8221; CRM Customization?</title>
		<link>http://www.business-software.com/crm/crmbuzz/out-of-the-box-customization/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/out-of-the-box-customization/#comments</comments>
		<pubDate>Tue, 06 Nov 2007 19:27:13 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[November 11, 2007]]></category>
<category>crm</category><category>crm advice</category>
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		<description><![CDATA[Our CRM Advisor tackles the question "How much modification should an 'out-of-the-box' CRM solution typically need?” A: There is no black-and-white answer when it comes to CRM customization.  The level of customization required...]]></description>
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