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	<title>Business Software Buzz Blog &#187; Case Studies</title>
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		<title>Consona&#8217;s Onyx Helps Build Fan and Sponsor Loyalty for the Seattle Mariners</title>
		<link>http://www.business-software.com/crm/crmbuzz/consonas-onyx-helps-build-fan-and-sponsor-loyalty-for-the-seattle-mariners/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/consonas-onyx-helps-build-fan-and-sponsor-loyalty-for-the-seattle-mariners/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 16:23:08 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[case studies]]></category>
		<category><![CDATA[Consona]]></category>
		<category><![CDATA[Onyx]]></category>

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		<description><![CDATA[The Company
Established in 1977, the Mariners have six different business areas that deal with fans, customers and corporate sponsors (sales, marketing, service, support, community relations and event management). Early in the baseball franchise’s history, many customer  service and sales personnel knew season ticket holders, corporate sponsors and other key clients by name.
 
The Challenge
Over time, the [...]]]></description>
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		<title>Call Centers 24&#215;7 Exceeds Business Goals with Contactual System</title>
		<link>http://www.business-software.com/crm/crmbuzz/call-centers-24x7-exceeds-business-goals-with-contactual-system/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/call-centers-24x7-exceeds-business-goals-with-contactual-system/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 16:17:48 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Call Centers 24x7]]></category>
		<category><![CDATA[case studies]]></category>
		<category><![CDATA[Contactual]]></category>
<category>call centers 24x7</category><category>case studies</category><category>contactual</category>
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		<description><![CDATA[“Contactual’s solution had us up and running in just minutes. It was intuitive enough for my agents to quickly learn how to use the application without extensive training and, most importantly, the features actually worked.”  (Customer Success Story)
Based in Port Angeles, WA, Call Centers 24&#215;7® offers contact center services for companies  across the US. Call [...]]]></description>
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		<title>Entellium eSalesForce Helps ProfitLinc Succeed</title>
		<link>http://www.business-software.com/crm/crmbuzz/entellium-esalesforce-helps-profitlinc-succeed/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/entellium-esalesforce-helps-profitlinc-succeed/#comments</comments>
		<pubDate>Fri, 14 Mar 2008 20:14:36 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[March 16, 2008]]></category>
<category>crm</category><category>Entellium</category><category>esales</category><category>ProfitLinc</category>
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		<description><![CDATA[When Billy Shepherd took over leadership as executive vice president at ProfitLinc, he knew that managing telecom expenses and assets for his midsize company clients should have two common themes: simple and seamless. Entellium software helps ProfitLinc to keep costs down and growth up. ]]></description>
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		<title>Entellium eSales Helps Florida Lesiure Deliver The Best Customer Service</title>
		<link>http://www.business-software.com/crm/crmbuzz/entellium-esales-helps-florida-lesiure-deliver-the-best-customer-service/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/entellium-esales-helps-florida-lesiure-deliver-the-best-customer-service/#comments</comments>
		<pubDate>Fri, 08 Feb 2008 04:12:32 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[February 11. 2008]]></category>

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		<description><![CDATA[In Orlando’s highly competitive vacation market, it’s not good enough to have great values in home rentals—you have to deliver the best customer service, too. Entellium eSalesForce has enabled Florida Leisure’s small staff to deliver the exceptional service they’re famous for while spending significantly less time manually managing data and reporting.
]]></description>
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		<title>Sage SalesLogix Connects Big River Telephone to Better Customer Service</title>
		<link>http://www.business-software.com/crm/crmbuzz/sage-saleslogix-connects-big-river-telephone-to-better-customer-service/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/sage-saleslogix-connects-big-river-telephone-to-better-customer-service/#comments</comments>
		<pubDate>Sun, 20 Jan 2008 03:59:46 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[January 20, 2008]]></category>
<category>crm</category><category>customer service software</category><category>sage saleslogix</category>
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		<description><![CDATA[Sage SalesLogix resides at the core of Big River Telephone’s business. From sales opportunity management to ongoing customer support and targeted retention marketing, Big River utilizes the solution’s broad functionality to handle all stages of customer relationship management.]]></description>
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		<title>Infor Helps CryptoLogic Play the Game</title>
		<link>http://www.business-software.com/crm/crmbuzz/infor-helps-cryptologic-play-the-game/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/infor-helps-cryptologic-play-the-game/#comments</comments>
		<pubDate>Fri, 04 Jan 2008 17:19:54 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[January 6, 2008]]></category>
		<category><![CDATA[Marketing Automation/Email Marketing]]></category>

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		<description><![CDATA[Infor's marketing software helps CryptoLogic's licensees achieve a four to five percent gain in revenue.]]></description>
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		<title>Entellium Helps Uneeda Bolt &amp; Screw Succeed</title>
		<link>http://www.business-software.com/crm/crmbuzz/entellium-helps-uneeda-bold-screw-succeed/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/entellium-helps-uneeda-bold-screw-succeed/#comments</comments>
		<pubDate>Tue, 13 Nov 2007 19:41:09 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Buzz Archives]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[November 18, 2007]]></category>
<category>crm</category><category>Entellium</category>
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		<description><![CDATA[Uneeda Bolt &#038; Screw turns to Entellium eSalesForce to tighten its sales processes and customer service. Learn more about how Entellium helps Uneeda Bolt &#038; Screw Company manage the complexity of their business. 
]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>The Oakland A&#8217;s Hit a Home Run with NetSuite</title>
		<link>http://www.business-software.com/crm/crmbuzz/the-oakland-as-hit-a-home-run-with-netsuite/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/the-oakland-as-hit-a-home-run-with-netsuite/#comments</comments>
		<pubDate>Fri, 09 Nov 2007 23:06:47 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[November 11, 2007]]></category>

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		<description><![CDATA[The Oakland A's switch form Excel to NetSuite, improving their lead management, sales tracking and reporting capabilities. Read on to see how the Oakland A's and NetSuite make a winning sales team.
]]></description>
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		<title>Synovus Turns to Aplicor for CRM</title>
		<link>http://www.business-software.com/crm/crmbuzz/synovus-turns-to-aplicor/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/synovus-turns-to-aplicor/#comments</comments>
		<pubDate>Tue, 30 Oct 2007 19:52:47 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[October 30, 2007]]></category>
<category>aplicor</category><category>crm</category><category>customer relationships</category>
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		<description><![CDATA[Financial firm, Synovus, discovers that Aplicor CRM has enough functionality to automate their relatively complex sales and marketing processes, at a reasonable price point.]]></description>
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		<title>RLE Technologies Saves Big with NetSuite</title>
		<link>http://www.business-software.com/crm/crmbuzz/rle-technologies-saves-big-with-netsuite/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/rle-technologies-saves-big-with-netsuite/#comments</comments>
		<pubDate>Fri, 12 Oct 2007 18:43:52 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[October 14, 2007]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
<category>NetSuite</category><category>sales force automation</category><category>SFA</category>
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		<description><![CDATA[RLE needed an integrated, Web-based solution for sales order processing, CRM and help desk functionality with an intuitive user interface. NetSuite SFA satisfied their challenges, and more!]]></description>
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