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	<title>Business Software Buzz Blog &#187; Round Table Topics</title>
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		<title>How Secure Is Your CRM Provider? 5 Questions to Ask.</title>
		<link>http://www.business-software.com/crm/crmbuzz/how-secure-is-your-crm-provider-5-questions-to-ask/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/how-secure-is-your-crm-provider-5-questions-to-ask/#comments</comments>
		<pubDate>Thu, 06 Nov 2008 17:29:16 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[November 7, 2008]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[CRM Provider]]></category>
		<category><![CDATA[software]]></category>
<category>CRM provider</category><category>CRM software</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=306</guid>
		<description><![CDATA[Amidst a climate of economic insecurity, businesses are wondering how they can trust that their potential or existing CRM software vendor has “staying power”.  Moreover, customers want to be assured that –- in addition to having the fortitude to overcome the national economic downturn &#8212; their software provider will maintain quality standards for their products and [...]]]></description>
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		<title>Social Media at the Heart of CRM 2.0</title>
		<link>http://www.business-software.com/crm/crmbuzz/social-media-at-the-heart-of-crm-20/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/social-media-at-the-heart-of-crm-20/#comments</comments>
		<pubDate>Thu, 28 Aug 2008 22:47:39 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[September 2, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[social meda]]></category>
		<category><![CDATA[social networking sites]]></category>
<category>crm</category><category>crm 2.0</category><category>social media</category><category>web 2.0</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=251</guid>
		<description><![CDATA[Roundtable Topic: CRM and Web 2.0: Leveraging New Technologies to Engage Customers
We asked the top CRM vendors to offer tips to our readers on how they might best leverage new “Web 2.0” CRM technologies to Engage Customers.  Responding to this topic, Hoyt Mann, President of PhaseWare, Inc., emphasizes the use of social media to build [...]]]></description>
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		<title>Customer Participation and CRM 2.0</title>
		<link>http://www.business-software.com/crm/crmbuzz/customer-participation-and-crm-20/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/customer-participation-and-crm-20/#comments</comments>
		<pubDate>Thu, 28 Aug 2008 22:42:00 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[September 2, 2008]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[Web 2.0]]></category>
<category>crm</category><category>crm 2.0</category><category>customer relationship management</category><category>web 2.0</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=252</guid>
		<description><![CDATA[Roundtable Topic: CRM and Web 2.0: Leveraging New Technologies to Engage Customers
We asked the top CRM vendors to offer tips to our readers on how they might best leverage new “Web 2.0” CRM technologies to engage customers.  Nitin Badjatia, an Enterprise Solutions Architect at Consona CRM, advises readers on the importance of transparency in the [...]]]></description>
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		<title>Aged Leads &#8211; Old can be Gold</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-softvu-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-softvu-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:48:43 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[July 24, 2008]]></category>
		<category><![CDATA[Marketing Automation/Email Marketing]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[leads]]></category>
<category>best practices</category><category>crm</category><category>softvu</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=219</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Jason Kort, Director of Marketing, SoftVu
Jason Kort addresses this month&#8217;s round table topic: Expert Advice on Leveraging Your CRM System to Survive this Economic Crunch&#8221;. Jason points out that aged leads have a lot of value that can be tapped in adverse [...]]]></description>
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		<title>Loyal Customers Can Get You Through Tough Times</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-phaseware-expert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-phaseware-expert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:40:17 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[July 24, 2008]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer retention]]></category>
<category>best practices</category><category>crm</category><category>Phaseware</category><category>roundtable topic</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=218</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Hoyt Mann, President of Phaseware, responds to our round table topic &#8220;Expert Advice on Leveraging Your CRM System to Survive this Economic Crunch.&#8221; Hoyt&#8217;s recommendation to focus on retaining existing customers in sage advice for any business.
Contributed by: Hoyt Mann, President, Phaseware, Inc.
Much [...]]]></description>
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		<title>Commit to Your Customers and Survive, Even Thrive</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-consona-crm-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-consona-crm-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:34:03 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[July 24, 2008]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer satisfaction]]></category>
<category>best practices</category><category>Consona CRM</category><category>crm</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=217</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Contributed by: Tom Millay, General Manager, Consona CRM
The customer retention component of your CRM system will keep companies competitive during this economic crunch.  Who can afford to lose customers as discernment is exercised when money becomes tight?  Never before is providing [...]]]></description>
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		<item>
		<title>Leverage Your CRM System to Maximize Your Client Base</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:28:38 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[July 24, 2008]]></category>
		<category><![CDATA[Round Table Topics]]></category>
<category>best practices</category><category>crm</category><category>majestic technology</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=216</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Ronald Lang, the CEO of Majestic Consulting Group offers our readers simple recommendations for leveraging your CRM system to maximize your client base. His insights help both product and service-based organizations discover new revenue opportunities.
Contributed by: Ronald Lang, CEO, Majestic Consulting Group, [...]]]></description>
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