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	<title>Business Software Buzz Blog &#187; Round Table Topics</title>
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		<title>FTC to Examine Cloud Privacy &#8211; What Will This Mean for Business Software?</title>
		<link>http://www.business-software.com/crm/crmbuzz/ftc-to-examine-cloud-privacy-what-will-this-mean-for-business-software/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/ftc-to-examine-cloud-privacy-what-will-this-mean-for-business-software/#comments</comments>
		<pubDate>Thu, 07 Jan 2010 19:53:13 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[FCC]]></category>
		<category><![CDATA[FTC]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[Zoho]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=471</guid>
		<description><![CDATA[With the proliferation of SaaS business productivity platforms last year, there came many debates about the security issues cloud computing may raise. Or rather, there were many tech pundits stating that the growing popularity of cloud computing led to sophisticated and safe applications, and therefore cloud security issues were a moot point. Earlier this week, [...]]]></description>
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		</item>
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		<title>UK Trade Groups to Name SaaS/Cloud Standards</title>
		<link>http://www.business-software.com/crm/crmbuzz/uk-trade-groups-to-name-saascloud-standards/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/uk-trade-groups-to-name-saascloud-standards/#comments</comments>
		<pubDate>Mon, 21 Dec 2009 22:26:22 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[Dennis Howlett]]></category>
		<category><![CDATA[ICAEW]]></category>
		<category><![CDATA[SaaS]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=467</guid>
		<description><![CDATA[Last week, Dennis Howlett announced some exciting news on both his personal and ZDNet blogs: the ICAEW (Institute of Chartered Accountants in England and Wales) and several UK trade groups will be working together to develop SaaS/cloud standards.
This year, “SaaS” and “cloud computing” business softwares have been discussed nonstop, and those two terms have become [...]]]></description>
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		</item>
		<item>
		<title>PaaS Remains on Edge</title>
		<link>http://www.business-software.com/crm/crmbuzz/paas-remains-on-edge/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/paas-remains-on-edge/#comments</comments>
		<pubDate>Fri, 18 Dec 2009 19:16:54 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[Hybrid SaaS Model]]></category>
		<category><![CDATA[PaaS]]></category>
		<category><![CDATA[PaaS Hybrid Model]]></category>
		<category><![CDATA[Platform-as-a-Service]]></category>
		<category><![CDATA[SaaS]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=461</guid>
		<description><![CDATA[
Research and Markets announced this week that they added a “PaaS Remains on Edge” report to their offerings, based on studies by Tech Strategy Partners, an analyst firm. A large portion of the report centers on the edge that developers have by developing on Force.com, but there was also a look at how Workday, NetSuite, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Social CRM for Larger Businesses: Customer Communities Could Be Key</title>
		<link>http://www.business-software.com/crm/crmbuzz/social-crm-for-larger-businesses-customer-communities-could-be-key/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/social-crm-for-larger-businesses-customer-communities-could-be-key/#comments</comments>
		<pubDate>Wed, 16 Dec 2009 17:00:38 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[Community Management]]></category>
		<category><![CDATA[Customer Communities]]></category>
		<category><![CDATA[Helpstream CRM]]></category>
		<category><![CDATA[LoopFuse]]></category>
		<category><![CDATA[Matt Quinlan]]></category>
		<category><![CDATA[social crm]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=457</guid>
		<description><![CDATA[This week, LoopFuse’s VP of Field Operations, Matt Quinlan, sat down with Helpstream’s Bill Odell to discuss utilizing Social CRM to create customer success. Quinlan oversees sales, marketing, and “customer success” at the on-demand marketing automation vendor, and gave some insight into how LoopFuse has been using a Helpstream community to optimize his work. Helpstream [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How Secure Is Your CRM Provider? 5 Questions to Ask.</title>
		<link>http://www.business-software.com/crm/crmbuzz/how-secure-is-your-crm-provider-5-questions-to-ask/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/how-secure-is-your-crm-provider-5-questions-to-ask/#comments</comments>
		<pubDate>Thu, 06 Nov 2008 17:29:16 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[November 7, 2008]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[CRM Provider]]></category>
		<category><![CDATA[software]]></category>
<category>CRM provider</category><category>CRM software</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=306</guid>
		<description><![CDATA[Amidst a climate of economic insecurity, businesses are wondering how they can trust that their potential or existing CRM software vendor has “staying power”.  Moreover, customers want to be assured that –- in addition to having the fortitude to overcome the national economic downturn &#8212; their software provider will maintain quality standards for their products and [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Social Media at the Heart of CRM 2.0</title>
		<link>http://www.business-software.com/crm/crmbuzz/social-media-at-the-heart-of-crm-20/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/social-media-at-the-heart-of-crm-20/#comments</comments>
		<pubDate>Thu, 28 Aug 2008 22:47:39 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[September 2, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[social meda]]></category>
		<category><![CDATA[social networking sites]]></category>
<category>crm</category><category>crm 2.0</category><category>social media</category><category>web 2.0</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=251</guid>
		<description><![CDATA[Roundtable Topic: CRM and Web 2.0: Leveraging New Technologies to Engage Customers
We asked the top CRM vendors to offer tips to our readers on how they might best leverage new “Web 2.0” CRM technologies to Engage Customers.  Responding to this topic, Hoyt Mann, President of PhaseWare, Inc., emphasizes the use of social media to build [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Participation and CRM 2.0</title>
		<link>http://www.business-software.com/crm/crmbuzz/customer-participation-and-crm-20/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/customer-participation-and-crm-20/#comments</comments>
		<pubDate>Thu, 28 Aug 2008 22:42:00 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[September 2, 2008]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[Web 2.0]]></category>
<category>crm</category><category>crm 2.0</category><category>customer relationship management</category><category>web 2.0</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=252</guid>
		<description><![CDATA[Roundtable Topic: CRM and Web 2.0: Leveraging New Technologies to Engage Customers
We asked the top CRM vendors to offer tips to our readers on how they might best leverage new “Web 2.0” CRM technologies to engage customers.  Nitin Badjatia, an Enterprise Solutions Architect at Consona CRM, advises readers on the importance of transparency in the [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Aged Leads &#8211; Old can be Gold</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-softvu-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-softvu-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:48:43 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[July 24, 2008]]></category>
		<category><![CDATA[Marketing Automation/Email Marketing]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[leads]]></category>
<category>best practices</category><category>crm</category><category>softvu</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=219</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Jason Kort, Director of Marketing, SoftVu
Jason Kort addresses this month&#8217;s round table topic: Expert Advice on Leveraging Your CRM System to Survive this Economic Crunch&#8221;. Jason points out that aged leads have a lot of value that can be tapped in adverse [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Loyal Customers Can Get You Through Tough Times</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-phaseware-expert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-phaseware-expert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:40:17 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[July 24, 2008]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer retention]]></category>
<category>best practices</category><category>crm</category><category>Phaseware</category><category>roundtable topic</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=218</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Hoyt Mann, President of Phaseware, responds to our round table topic &#8220;Expert Advice on Leveraging Your CRM System to Survive this Economic Crunch.&#8221; Hoyt&#8217;s recommendation to focus on retaining existing customers in sage advice for any business.
Contributed by: Hoyt Mann, President, Phaseware, Inc.
Much [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Commit to Your Customers and Survive, Even Thrive</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-consona-crm-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-consona-crm-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:34:03 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[July 24, 2008]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer satisfaction]]></category>
<category>best practices</category><category>Consona CRM</category><category>crm</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=217</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Contributed by: Tom Millay, General Manager, Consona CRM
The customer retention component of your CRM system will keep companies competitive during this economic crunch.  Who can afford to lose customers as discernment is exercised when money becomes tight?  Never before is providing [...]]]></description>
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