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	<title>Business Software Buzz Blog &#187; Software News</title>
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		<title>Big Blue Gets Smart about Analytics</title>
		<link>http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 17:50:50 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service/Support]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[Blue Insight]]></category>
		<category><![CDATA[Business Analytics]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[IBM]]></category>
		<category><![CDATA[IBM Smart Analytics Cloud]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=421</guid>
		<description><![CDATA[For a while now, IBM has been shifting their focus from hardware to software, and recently, CFO Mark Loughridge told us that they were investing lost in business analytics. Today, the company announced a very large fruit of that endeavor: the IBM Smart Analytics Cloud. This product is the for IBM clients, and is accompanying [...]]]></description>
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		<title>Mobile CRM: Always The Bridesmaid, Never The Bride</title>
		<link>http://www.business-software.com/crm/crmbuzz/mobile-crm-always-the-bridesmaid-never-the-bride/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/mobile-crm-always-the-bridesmaid-never-the-bride/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 23:55:58 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Software News]]></category>
		<category><![CDATA[iPhone CRM]]></category>
		<category><![CDATA[BlackBerry CRM]]></category>
		<category><![CDATA[Google Android]]></category>
		<category><![CDATA[iPhone applications]]></category>
		<category><![CDATA[mobile CRM]]></category>
		<category><![CDATA[Salesforce.com CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=418</guid>
		<description><![CDATA[Smartphones are proliferating at light speed, and applications for them—especially for the iPhone—are growing apace. The iPhone has long been the rival of the business-friendly BlackBerry, but since the advent of the iPhone, other smartphones are rolling out different features in an attempt to match it.
Most recently, the iPhone and the Android phones have taken [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>The Hybrid SaaS Model Gains More Ground: CDC Moves toward The Future with A New Acquisition</title>
		<link>http://www.business-software.com/crm/crmbuzz/the-hybrid-saas-model-gains-more-ground-cdc-moves-toward-the-future-with-a-new-acquisition/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/the-hybrid-saas-model-gains-more-ground-cdc-moves-toward-the-future-with-a-new-acquisition/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 17:55:30 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[acquisitions]]></category>
		<category><![CDATA[CDC MarketFirst]]></category>
		<category><![CDATA[CDC Respond]]></category>
		<category><![CDATA[CDC Software]]></category>
		<category><![CDATA[Hybrid SaaS Model]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=392</guid>
		<description><![CDATA[Not long ago, CDC Software announced plans to acquire on-demand companies in order to create one SaaS software solutions provider to complement its on-premise products for various verticals. Last week, CDC announced they have signed a binding term sheet for the future acquisition of a SaaS provider for not-for-profit (NFP) organizations; the name of the [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>SaaS Exploding in Hybrid Form</title>
		<link>http://www.business-software.com/crm/crmbuzz/saas-exploding-in-hybrid-form/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/saas-exploding-in-hybrid-form/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 18:43:25 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Software News]]></category>
		<category><![CDATA[Avanade]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[Enterprise software]]></category>
		<category><![CDATA[SaaS]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=389</guid>
		<description><![CDATA[Recently, global IT consultancy Avanade commissioned Kelton Research for a global study about cloud computing and the adoption of SaaS, and the findings were pretty remarkable. The prominent thread in the study was that SaaS is catching on, and at an unprecedented rate, but it is carving a niche more as a hybrid platform—usage with [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>More and More Mobile: Oracle Siebel and Samsung SDS Take CRM to Smartphones</title>
		<link>http://www.business-software.com/crm/crmbuzz/more-and-more-mobile-oracle-siebel-and-samsung-sds-take-crm-to-smartphones/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/more-and-more-mobile-oracle-siebel-and-samsung-sds-take-crm-to-smartphones/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 17:59:37 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[Anthony Lye]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[mobile CRM]]></category>
		<category><![CDATA[Oracle OpenWorld]]></category>
		<category><![CDATA[Oracle Siebel]]></category>
		<category><![CDATA[Samsung SDS]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=384</guid>
		<description><![CDATA[The outpouring of Oracle OpenWorld news continues: Samsung SDS and Oracle have co-developed a native mobile CRM application. Last week, demonstrations of the new application were held at the Moscone Center in San  Francisco, but the week prior the product had a “soft debut” in San Diego that was met with positive reviews.
The application [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>VendorDemo&#8217;s Most Popular ERP Webinars</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendordemos-most-popular-erp-webinars/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendordemos-most-popular-erp-webinars/#comments</comments>
		<pubDate>Thu, 20 Nov 2008 19:35:00 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[November 20, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[ERP software]]></category>
		<category><![CDATA[free webinars]]></category>
<category>business software</category><category>ERP</category><category>free webinars</category><category>VendorDemo</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=338</guid>
		<description><![CDATA[Did you know that at www.vendordemo.com, you can watch hundreds of business software webinars and demos for free? You&#8217;ll also find documents at the site, including case studies, whitepapers, and brochures from industry leaders.  At VendorDemo, you can browse, share, and rate those videos and documents that help you most.  We&#8217;ve dedicated this issue of [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Business-Software.com Introduces Top 10 Call Center Software Vendors Report</title>
		<link>http://www.business-software.com/crm/crmbuzz/business-softwarecom-introduces-top-10-call-center-software-vendors-report/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/business-softwarecom-introduces-top-10-call-center-software-vendors-report/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 22:16:21 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[November 18, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[free report]]></category>
		<category><![CDATA[vendor background]]></category>
<category>call center</category><category>software vendors</category><category>Top 10 reports</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=332</guid>
		<description><![CDATA[Today, the role of the contact center extends beyond simply answering questions and providing information.  With increasing call volumes; expanding agent responsibilities; and rising demands to deliver rapid, high-quality service, businesses can find it hard to keep up.  That’s where today’s advanced call center software solutions come in.
Designed to simplify service-related interactions by coordinating and [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Managing Remote Agents in Virtual Call Centers</title>
		<link>http://www.business-software.com/crm/crmbuzz/managing-remote-agents-in-virtual-call-centers/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/managing-remote-agents-in-virtual-call-centers/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 21:48:52 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[November 18, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[remote agents]]></category>
		<category><![CDATA[VCC]]></category>
		<category><![CDATA[virtual call center]]></category>
<category>customer service</category><category>remote agents</category><category>software advisor</category><category>virtual call center</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=331</guid>
		<description><![CDATA[The Business Software Advisor
You ask the questions, and our resident software guru shares her wisdom.

This week&#8217;s question:  I’m thinking of transitioning my customer service into a virtual call center.  If I go virtual, how can I best manage the performance of my remote agents?  
A:  Agent management is a challenging function, especially within virtual contact center [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Global Shop Solutions Introduces New ERP Customization Tool</title>
		<link>http://www.business-software.com/crm/crmbuzz/global-shop-solutions-introduces-new-erp-customization-tool/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/global-shop-solutions-introduces-new-erp-customization-tool/#comments</comments>
		<pubDate>Mon, 17 Nov 2008 23:24:55 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Software News]]></category>
		<category><![CDATA[customization]]></category>
		<category><![CDATA[ERP]]></category>
		<category><![CDATA[GAB]]></category>
		<category><![CDATA[Global Shop]]></category>
		<category><![CDATA[manufacturing software]]></category>
<category>ERP customization</category><category>GAB</category><category>Global Application Builder</category><category>Global Shop Solutions</category><category>manufacturing software</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=318</guid>
		<description><![CDATA[Global Shop Solutions, the nation’s largest privately-held ERP software system provider for the manufacturing industry, recently introduced its Global Application Builder (GAB), an affordable programming tool which allows users to customize Global Shop’s ERP system to fit their needs. 
According to Global Shop’s press release, “GAB is a Rapid Application Development (RAD) language built from the [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/global-shop-solutions-introduces-new-erp-customization-tool/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>When the Customer Is Not Right</title>
		<link>http://www.business-software.com/crm/crmbuzz/when-the-customer-is-not-right/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/when-the-customer-is-not-right/#comments</comments>
		<pubDate>Mon, 17 Nov 2008 23:23:02 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[November 18, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[Customer Service/Support]]></category>
<category>call center</category><category>customer service</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=328</guid>
		<description><![CDATA[The old adage of “the customer is always right”, coined in 1909 by Harry Gordon Selfridge, is becoming less realistic for businesses today.  The customer cannot always be “king”, even when a business fails to live up to its part of a buyer-seller relationship and when a customer suffers for no fault of his.  Abrasive [...]]]></description>
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		<slash:comments>1</slash:comments>
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