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	<title>Business Software Buzz Blog &#187; Building Customer Relationships</title>
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		<title>Text Messaging in Enterprise?</title>
		<link>http://www.business-software.com/crm/crmbuzz/text-messaging-in-enterprise/</link>
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		<pubDate>Tue, 05 Jan 2010 23:33:55 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[SoundBite Agent Text Portal]]></category>
		<category><![CDATA[SoundBite Communications]]></category>
		<category><![CDATA[SoundBite Dialog Engine]]></category>
		<category><![CDATA[SoundBite Engage]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=469</guid>
		<description><![CDATA[With all the commotion surrounding Enterprise 2.0, social networking tools and video enhancements have received most of the attention in the enterprise software sector, leaving methods like text messaging and SMS on the back burner. Both sides arguing the benefits of Enterprise 2.0 have made convincing statements, and it is certainly true that social networking [...]]]></description>
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		<title>CRM for SMBs: Intuit Competes in The Contact Management Space</title>
		<link>http://www.business-software.com/crm/crmbuzz/crm-for-smbs-intuit-competes-in-the-contact-management-space/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/crm-for-smbs-intuit-competes-in-the-contact-management-space/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 17:15:47 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Intuit CRM]]></category>
		<category><![CDATA[Intuit Customer Manager]]></category>
		<category><![CDATA[QuickBooks]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[sugarcrm]]></category>
		<category><![CDATA[Web-based CRM]]></category>

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		<description><![CDATA[Intuit is reinventing itself for the Web, and its latest product is an online version of the ever-popular contact manager. Due in large part to the economic downturn, many companies have released similar offerings this year—Salesforce.com has the Contact Manager Edition, and SugarCRM has Sugar Express—and now Intuit is aiming to get SMBs online with [...]]]></description>
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		<title>Mobile Usage &amp; CRM Strategy</title>
		<link>http://www.business-software.com/crm/crmbuzz/mobile-usage-crm-strategy/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/mobile-usage-crm-strategy/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 21:47:03 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[mobile CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=352</guid>
		<description><![CDATA[This month, Gartner Research Group held a CRM Summit, and one of the hot topics was e-commerce and its effects on CRM practices. With the proliferation of social networks and smartphone usage, many companies are (or should be) developing mobile-friendly websites and eventually mobile applications. Gartner’s numbers predict that within the next few years, 30% [...]]]></description>
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		<title>Put Your Offering in Context</title>
		<link>http://www.business-software.com/crm/crmbuzz/put-your-offering-in-context/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/put-your-offering-in-context/#comments</comments>
		<pubDate>Tue, 13 Nov 2007 21:16:57 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>
		<category><![CDATA[Buzz Archives]]></category>
		<category><![CDATA[November 18, 2007]]></category>
<category>customer experience</category><category>customer relationships</category>
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		<description><![CDATA[Relationship expert, John I. Todor, shares insights on how to put your offering into a context that is meaningful and valuable to your customers. It's all about the customer's perspective. ]]></description>
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		<title>What Does it Mean to Know Your Customer?</title>
		<link>http://www.business-software.com/crm/crmbuzz/what-does-it-mean-to-know-your-customer/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/what-does-it-mean-to-know-your-customer/#comments</comments>
		<pubDate>Tue, 06 Nov 2007 23:04:16 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>
		<category><![CDATA[November 11, 2007]]></category>
<category>Customer</category><category>sales force automation</category><category>SFA Software</category>
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		<description><![CDATA[Kathering Jones, Director of Marketing at NetSuite, notes that real-time visibility into every aspect of the customer life cycle from initial lead through revenue transactions is vital. Having this information within one business solution improves productivity and efficiency across the entire sales and support teams.]]></description>
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		<title>Shift the Focus of Customer Relationships</title>
		<link>http://www.business-software.com/crm/crmbuzz/shift-the-focus-of-customer-relationships/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/shift-the-focus-of-customer-relationships/#comments</comments>
		<pubDate>Thu, 04 Oct 2007 22:43:58 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>
		<category><![CDATA[October 14, 2007]]></category>
<category>crm</category><category>customer relationships</category>
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		<description><![CDATA[How do you get customers to scrimp elsewhere so they can splurge on your offering?  Customer relationship expert, John Todor gives you tips on how to offer a relationship that gives customers a better experience, reduces stress, and increases the value they get.]]></description>
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		<title>Six Imperatives for Building Customer Equity</title>
		<link>http://www.business-software.com/crm/crmbuzz/six-imperatives-for-building-customer-equity/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/six-imperatives-for-building-customer-equity/#comments</comments>
		<pubDate>Thu, 19 Jul 2007 23:50:38 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>

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		<description><![CDATA[Customer equity leads to higher profits, higher lifetime value, and the powerful impact of word-of-mouth. Yet, most businesses are compelled to compete on price and convenience. John I. Todor, author of Addicted Customers, explores the reasons why.]]></description>
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