<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Business Software Buzz Blog &#187; CRM</title>
	<atom:link href="http://www.business-software.com/crm/crmbuzz/category/business-software-topics/crm-business-software-topics/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.business-software.com/crm/crmbuzz</link>
	<description></description>
	<lastBuildDate>Fri, 05 Mar 2010 22:16:16 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Will Salesforce Chatter One-Up Microsoft SharePoint?</title>
		<link>http://www.business-software.com/crm/crmbuzz/will-salesforce-chatter-one-up-microsoft-sharepoint/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/will-salesforce-chatter-one-up-microsoft-sharepoint/#comments</comments>
		<pubDate>Fri, 26 Feb 2010 21:50:15 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[Microsoft SharePoint]]></category>
		<category><![CDATA[Online Collaboration]]></category>
		<category><![CDATA[Salesforce Chatter]]></category>
		<category><![CDATA[Social Enterprise]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=496</guid>
		<description><![CDATA[The much-hyped Salesforce Chatter went into private beta earlier this month, and demonstrations given to customers have made a definite effort to highlight the platform’s “fun” qualities—not just its functionalities. On Wednesday, Salesforce CEO Marc Benioff noted in a guest post on TechCrunch that he’s long wondered why enterprise software isn’t more like Facebook, and [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/will-salesforce-chatter-one-up-microsoft-sharepoint/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What&#8217;s The Appeal of Microsoft Dynamics CRM 4?</title>
		<link>http://www.business-software.com/crm/crmbuzz/whats-the-appeal-of-microsoft-dynamics-crm-4/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/whats-the-appeal-of-microsoft-dynamics-crm-4/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 19:01:01 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[ERP]]></category>
		<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[Microsoft Dynamics ERP]]></category>
		<category><![CDATA[SaaS CRM]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[sugarcrm]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=488</guid>
		<description><![CDATA[Microsoft products have found a home in the majority of offices, but mostly in the form of personal productivity suites, like the ever-popular Office. Still, those familiar with, or looking for, CRM and ERP solutions have probably heard of Microsoft’s Dynamics platforms.
There will perhaps always be Microsoft naysayers, but there is little denying that their [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/whats-the-appeal-of-microsoft-dynamics-crm-4/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Salesforce.com Is Floating $500 Million&#8211;Why?</title>
		<link>http://www.business-software.com/crm/crmbuzz/salesforce-com-is-floating-500-million-why/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/salesforce-com-is-floating-500-million-why/#comments</comments>
		<pubDate>Tue, 12 Jan 2010 21:26:32 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[Mergers & Acquisitions]]></category>
		<category><![CDATA[Salesforce.com]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=480</guid>
		<description><![CDATA[Yesterday, Salesforce.com announced it would be offering $500 million aggregate principal amount of convertible senior notes due 2015, in a private placement to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933. In layman’s terms: Salesforce’ll be floating a $500 million convertible bond offering, the bonds are due in 2015, and [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/salesforce-com-is-floating-500-million-why/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social CRM for Larger Businesses: Customer Communities Could Be Key</title>
		<link>http://www.business-software.com/crm/crmbuzz/social-crm-for-larger-businesses-customer-communities-could-be-key/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/social-crm-for-larger-businesses-customer-communities-could-be-key/#comments</comments>
		<pubDate>Wed, 16 Dec 2009 17:00:38 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[Community Management]]></category>
		<category><![CDATA[Customer Communities]]></category>
		<category><![CDATA[Helpstream CRM]]></category>
		<category><![CDATA[LoopFuse]]></category>
		<category><![CDATA[Matt Quinlan]]></category>
		<category><![CDATA[social crm]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=457</guid>
		<description><![CDATA[This week, LoopFuse’s VP of Field Operations, Matt Quinlan, sat down with Helpstream’s Bill Odell to discuss utilizing Social CRM to create customer success. Quinlan oversees sales, marketing, and “customer success” at the on-demand marketing automation vendor, and gave some insight into how LoopFuse has been using a Helpstream community to optimize his work. Helpstream [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/social-crm-for-larger-businesses-customer-communities-could-be-key/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SMBs&#8217; Necessities: Time Reporting Is A Must</title>
		<link>http://www.business-software.com/crm/crmbuzz/smbs-necessities-time-reporting-is-a-must/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/smbs-necessities-time-reporting-is-a-must/#comments</comments>
		<pubDate>Tue, 01 Dec 2009 19:19:50 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Business Practices for SMBs]]></category>
		<category><![CDATA[Time Reporting]]></category>
		<category><![CDATA[Timesheets]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=452</guid>
		<description><![CDATA[Earlier this month, CRM Buyer re-released an interesting story as part of a “Best of ECT News” series, and it touched upon an important aspect of business management that many SMBs are reluctant to implement: time reporting.
Small- and medium-sized businesses tend to have their CRM spread across multiple applications, so it’s not surprising that some [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/smbs-necessities-time-reporting-is-a-must/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dreamforce 09 Live Blog</title>
		<link>http://www.business-software.com/crm/crmbuzz/dreamforce-09-live-blog/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/dreamforce-09-live-blog/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 18:45:27 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[Dreamforce 09]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=434</guid>
		<description><![CDATA[Salesforce.com&#8217;s annual cloud computing event is underway, and we will be live-blogging the news as the day progresses (or you can &#8220;watch&#8221; it unfold here). Salesforce has enjoyed a good couple of months&#8211;they reported strong Q3 earnings, and launched an update of Service Cloud, their fastest growing product. It&#8217;ll be interesting to see what happens [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/dreamforce-09-live-blog/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM for SMBs: Intuit Competes in The Contact Management Space</title>
		<link>http://www.business-software.com/crm/crmbuzz/crm-for-smbs-intuit-competes-in-the-contact-management-space/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/crm-for-smbs-intuit-competes-in-the-contact-management-space/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 17:15:47 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Intuit CRM]]></category>
		<category><![CDATA[Intuit Customer Manager]]></category>
		<category><![CDATA[QuickBooks]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[sugarcrm]]></category>
		<category><![CDATA[Web-based CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=423</guid>
		<description><![CDATA[Intuit is reinventing itself for the Web, and its latest product is an online version of the ever-popular contact manager. Due in large part to the economic downturn, many companies have released similar offerings this year—Salesforce.com has the Contact Manager Edition, and SugarCRM has Sugar Express—and now Intuit is aiming to get SMBs online with [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/crm-for-smbs-intuit-competes-in-the-contact-management-space/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Big Blue Gets Smart about Analytics</title>
		<link>http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 17:50:50 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service/Support]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[Blue Insight]]></category>
		<category><![CDATA[Business Analytics]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[IBM]]></category>
		<category><![CDATA[IBM Smart Analytics Cloud]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=421</guid>
		<description><![CDATA[For a while now, IBM has been shifting their focus from hardware to software, and recently, CFO Mark Loughridge told us that they were investing lost in business analytics. Today, the company announced a very large fruit of that endeavor: the IBM Smart Analytics Cloud. This product is the for IBM clients, and is accompanying [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social CRM Provider Helpstream Goes Mainstream And Adds Marketing Automation</title>
		<link>http://www.business-software.com/crm/crmbuzz/social-crm-provider-helpstream-goes-mainstream-and-adds-marketing-automation/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/social-crm-provider-helpstream-goes-mainstream-and-adds-marketing-automation/#comments</comments>
		<pubDate>Thu, 12 Nov 2009 16:18:01 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Helpstream CRM]]></category>
		<category><![CDATA[Infusionsoft]]></category>
		<category><![CDATA[Marketing Automation/Email Marketing]]></category>
		<category><![CDATA[Marketo]]></category>
		<category><![CDATA[Oracle CRM]]></category>
		<category><![CDATA[Paul Greenberg]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[social crm]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=415</guid>
		<description><![CDATA[In the spirit of CRM systems acting as unified platforms for sales, marketing, customer service and now social media, Helpstream announced last week that they are adding marketing automation integrability to their social CRM offering. Helpstream’s CEO, Bob Warfield, says that active customer service communities pave the way for a focus on marketing, and using [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/social-crm-provider-helpstream-goes-mainstream-and-adds-marketing-automation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Change Is Afoot in The Contact Center Sector</title>
		<link>http://www.business-software.com/crm/crmbuzz/change-is-afoot-in-the-contact-center-sector/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/change-is-afoot-in-the-contact-center-sector/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 19:06:03 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[Datamonitor]]></category>
		<category><![CDATA[social crm]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=412</guid>
		<description><![CDATA[Cutting contact center costs is an ongoing obstacle, with managers trying to streamline operations while retaining employees. The contact center market has slowed some with the recession (as most sectors under the CRM umbrella have), but there has been a bit growth in the US, Canada, Europe, and Australia, where there’s been increasing offshoring of [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/change-is-afoot-in-the-contact-center-sector/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
