<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Business Software Buzz Blog &#187; CRM</title>
	<atom:link href="http://www.business-software.com/crm/crmbuzz/category/business-software-topics/crm-business-software-topics/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.business-software.com/crm/crmbuzz</link>
	<description></description>
	<lastBuildDate>Fri, 20 Nov 2009 00:57:59 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.8.6</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Dreamforce 09 Live Blog</title>
		<link>http://www.business-software.com/crm/crmbuzz/dreamforce-09-live-blog/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/dreamforce-09-live-blog/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 18:45:27 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[Dreamforce 09]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=434</guid>
		<description><![CDATA[Salesforce.com&#8217;s annual cloud computing event is underway, and we will be live-blogging the news as the day progresses (or you can &#8220;watch&#8221; it unfold here). Salesforce has enjoyed a good couple of months&#8211;they reported strong Q3 earnings, and launched an update of Service Cloud, their fastest growing product. It&#8217;ll be interesting to see what happens [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/dreamforce-09-live-blog/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM for SMBs: Intuit Competes in The Contact Management Space</title>
		<link>http://www.business-software.com/crm/crmbuzz/crm-for-smbs-intuit-competes-in-the-contact-management-space/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/crm-for-smbs-intuit-competes-in-the-contact-management-space/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 17:15:47 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Intuit CRM]]></category>
		<category><![CDATA[Intuit Customer Manager]]></category>
		<category><![CDATA[QuickBooks]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[sugarcrm]]></category>
		<category><![CDATA[Web-based CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=423</guid>
		<description><![CDATA[Intuit is reinventing itself for the Web, and its latest product is an online version of the ever-popular contact manager. Due in large part to the economic downturn, many companies have released similar offerings this year—Salesforce.com has the Contact Manager Edition, and SugarCRM has Sugar Express—and now Intuit is aiming to get SMBs online with [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/crm-for-smbs-intuit-competes-in-the-contact-management-space/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Big Blue Gets Smart about Analytics</title>
		<link>http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 17:50:50 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service/Support]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[Blue Insight]]></category>
		<category><![CDATA[Business Analytics]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[IBM]]></category>
		<category><![CDATA[IBM Smart Analytics Cloud]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=421</guid>
		<description><![CDATA[For a while now, IBM has been shifting their focus from hardware to software, and recently, CFO Mark Loughridge told us that they were investing lost in business analytics. Today, the company announced a very large fruit of that endeavor: the IBM Smart Analytics Cloud. This product is the for IBM clients, and is accompanying [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social CRM Provider Helpstream Goes Mainstream And Adds Marketing Automation</title>
		<link>http://www.business-software.com/crm/crmbuzz/social-crm-provider-helpstream-goes-mainstream-and-adds-marketing-automation/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/social-crm-provider-helpstream-goes-mainstream-and-adds-marketing-automation/#comments</comments>
		<pubDate>Thu, 12 Nov 2009 16:18:01 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Helpstream CRM]]></category>
		<category><![CDATA[Infusionsoft]]></category>
		<category><![CDATA[Marketing Automation/Email Marketing]]></category>
		<category><![CDATA[Marketo]]></category>
		<category><![CDATA[Oracle CRM]]></category>
		<category><![CDATA[Paul Greenberg]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[social crm]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=415</guid>
		<description><![CDATA[In the spirit of CRM systems acting as unified platforms for sales, marketing, customer service and now social media, Helpstream announced last week that they are adding marketing automation integrability to their social CRM offering. Helpstream’s CEO, Bob Warfield, says that active customer service communities pave the way for a focus on marketing, and using [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/social-crm-provider-helpstream-goes-mainstream-and-adds-marketing-automation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Change Is Afoot in The Contact Center Sector</title>
		<link>http://www.business-software.com/crm/crmbuzz/change-is-afoot-in-the-contact-center-sector/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/change-is-afoot-in-the-contact-center-sector/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 19:06:03 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[Datamonitor]]></category>
		<category><![CDATA[social crm]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=412</guid>
		<description><![CDATA[Cutting contact center costs is an ongoing obstacle, with managers trying to streamline operations while retaining employees. The contact center market has slowed some with the recession (as most sectors under the CRM umbrella have), but there has been a bit growth in the US, Canada, Europe, and Australia, where there’s been increasing offshoring of [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/change-is-afoot-in-the-contact-center-sector/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Cisco Expands Its Collaboration Offerings</title>
		<link>http://www.business-software.com/crm/crmbuzz/cisco-expands-its-collaboration-offerings/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/cisco-expands-its-collaboration-offerings/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 18:21:11 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Cisco Show and Share]]></category>
		<category><![CDATA[Cisco WebEx Mail]]></category>
		<category><![CDATA[Google Apps]]></category>
		<category><![CDATA[microsoft CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=410</guid>
		<description><![CDATA[In a move to provide more “people-centric” than “document-centric” solutions, Cisco will broaden its business productivity offerings and compete with IBM, HP, Microsoft, and Google. Specifically, the company announced Cisco Show and Share, a collaboration tool, and Cisco WebEx Mail, a mail client using software from PostPath, one of Cisco’s acquisitions.
Cisco Show and Share is [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/cisco-expands-its-collaboration-offerings/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How Big Will iPhone CRM Get?</title>
		<link>http://www.business-software.com/crm/crmbuzz/how-big-will-iphone-crm-get/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/how-big-will-iphone-crm-get/#comments</comments>
		<pubDate>Fri, 06 Nov 2009 20:56:28 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Dreamforce]]></category>
		<category><![CDATA[iPhone CRM]]></category>
		<category><![CDATA[mobile CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=407</guid>
		<description><![CDATA[These days, large companies can hardly expect to proliferate without mobile functionalities or applications to meet the demands of the growing population of iPhone, BlackBerry, and now Droid users. Considering enterprise, this increased development in mobile applications seems an obvious step, and especially obvious considering not only the BlackBerry’s positioning as an enterprise phone, but [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/how-big-will-iphone-crm-get/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Small Businesses Have The Advantage When It Comes to Social CRM</title>
		<link>http://www.business-software.com/crm/crmbuzz/small-businesses-have-the-advantage-when-it-comes-to-social-crm/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/small-businesses-have-the-advantage-when-it-comes-to-social-crm/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 21:57:44 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[social crm]]></category>
		<category><![CDATA[social networking sites]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=404</guid>
		<description><![CDATA[By now, it is obvious social media will affect CRM—but questions remain as to how to process the largely unfiltered data, and how to build meaningful relationships through the various platforms. Many companies are having success with social networking sites like Twitter and Facebook, but mining the information is still difficult, mostly because these services [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/small-businesses-have-the-advantage-when-it-comes-to-social-crm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Microsoft Cuts Prices on Microsoft Dynamics CRM, Aggressively Courts Salesforce.com&#8217;s And Oracle&#8217;s CRM Customers</title>
		<link>http://www.business-software.com/crm/crmbuzz/microsoft-cuts-prices-aggressively-courts-salesforce-coms-and-oracles-crm-customers/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/microsoft-cuts-prices-aggressively-courts-salesforce-coms-and-oracles-crm-customers/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 19:41:37 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[Microsoft Dynamics CRM Online]]></category>
		<category><![CDATA[Oracle CRM]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[Salesforce.com CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=401</guid>
		<description><![CDATA[Microsoft has been aggressively courting CRM users this week. First, they announced price cuts to their online productivity suite, and yesterday they lowered prices on their Dynamics CRM Online product. In addition to slashing prices, Microsoft is offering six months of free Dynamics CRM usage to Salesforce.com’s and Oracle’s CRM users.
The Business Productivity Suite, a [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/microsoft-cuts-prices-aggressively-courts-salesforce-coms-and-oracles-crm-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Tips for Small Businesses Adopting CRM Systems</title>
		<link>http://www.business-software.com/crm/crmbuzz/tips-for-small-businesses-adopting-crm-systems/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/tips-for-small-businesses-adopting-crm-systems/#comments</comments>
		<pubDate>Mon, 02 Nov 2009 19:02:06 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=399</guid>
		<description><![CDATA[Small businesses tend to manage customer relationships through a number of different applications—documents, contact managers, spreadsheets, etc.—and it is those companies that have the most to gain from implementing a unified CRM system. To help quell some of the apprehensions and concerns small businesses may have with CRM, CRM Buyer recently outlined some tips to [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/tips-for-small-businesses-adopting-crm-systems/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
