http://www.business-software.com/crm/crmbuzz Fri, 20 Nov 2009 00:57:59 +0000 http://wordpress.org/?v=2.8.6 en hourly 1 http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/ http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/#comments Mon, 16 Nov 2009 17:50:50 +0000 aguerra http://www.business-software.com/crm/crmbuzz/?p=421 http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/feed/ 0 http://www.business-software.com/crm/crmbuzz/enterprise-2-0-practices-make-community-management-a-must/ http://www.business-software.com/crm/crmbuzz/enterprise-2-0-practices-make-community-management-a-must/#comments Fri, 02 Oct 2009 21:34:51 +0000 aguerra http://www.business-software.com/crm/crmbuzz/?p=356 http://www.business-software.com/crm/crmbuzz/enterprise-2-0-practices-make-community-management-a-must/feed/ 2 http://www.business-software.com/crm/crmbuzz/phaseware-announces-upcoming-webinar-7-ways-to-automate-customer-support/ http://www.business-software.com/crm/crmbuzz/phaseware-announces-upcoming-webinar-7-ways-to-automate-customer-support/#comments Fri, 18 Jul 2008 22:38:56 +0000 Staff Writer automationcustomer supportPhaseware http://www.business-software.com/crm/crmbuzz/?p=221 http://www.business-software.com/crm/crmbuzz/phaseware-announces-upcoming-webinar-7-ways-to-automate-customer-support/feed/ 1 http://www.business-software.com/crm/crmbuzz/what-call-center-metrics-are-important/ http://www.business-software.com/crm/crmbuzz/what-call-center-metrics-are-important/#comments Fri, 12 Oct 2007 18:41:35 +0000 Staff Writer brainsellcall centercrmcrm advice http://www.business-software.com/crm/crmbuzz/2007/10/12/what-call-center-metrics-are-important/ http://www.business-software.com/crm/crmbuzz/what-call-center-metrics-are-important/feed/ 1 http://www.business-software.com/crm/crmbuzz/improve-your-field-service-with-crm/ http://www.business-software.com/crm/crmbuzz/improve-your-field-service-with-crm/#comments Sun, 26 Aug 2007 14:21:59 +0000 Staff Writer http://www.business-software.com/crm/crmbuzz/2007/08/26/improve-your-field-service-with-crm/ http://www.business-software.com/crm/crmbuzz/improve-your-field-service-with-crm/feed/ 2 http://www.business-software.com/crm/crmbuzz/using-crm-to-manage-your-it-help-desk/ http://www.business-software.com/crm/crmbuzz/using-crm-to-manage-your-it-help-desk/#comments Tue, 21 Aug 2007 16:01:11 +0000 Staff Writer http://www.business-software.com/crm/crmbuzz/2007/05/28/using-crm-to-manage-your-it-help-desk/ http://www.business-software.com/crm/crmbuzz/using-crm-to-manage-your-it-help-desk/feed/ 0 http://www.business-software.com/crm/crmbuzz/the-abcs-of-interactive-voice-response-ivr/ http://www.business-software.com/crm/crmbuzz/the-abcs-of-interactive-voice-response-ivr/#comments Sat, 28 Jul 2007 23:47:45 +0000 Staff Writer http://www.business-software.com/crm/crmbuzz/2007/07/28/the-abcs-of-interactive-voice-response-ivr/ http://www.business-software.com/crm/crmbuzz/the-abcs-of-interactive-voice-response-ivr/feed/ 0