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	<title>Business Software Buzz Blog &#187; Topics</title>
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		<title>Dreamforce 09: Force.com Is The New Black</title>
		<link>http://www.business-software.com/crm/crmbuzz/dreamforce-09-force-com-is-the-new-black/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/dreamforce-09-force-com-is-the-new-black/#comments</comments>
		<pubDate>Fri, 20 Nov 2009 00:57:59 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[IT Management]]></category>
		<category><![CDATA[Software Reviews]]></category>
		<category><![CDATA[BMC Service Desk Express]]></category>
		<category><![CDATA[BMC Software]]></category>
		<category><![CDATA[CA Software]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[Dreamforce 09]]></category>
		<category><![CDATA[Salesforce.com]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=445</guid>
		<description><![CDATA[Yesterday at Dreamforce, it was all about Salesforce Chatter. Today, CEO Marc Benioff took some time to tell us about Force.com’s progress, and it’s pretty impressive. Benioff lamented the fact that companies like Oracle charge annual maintenance fees for the kinds of services offered by Force.com, and it seems people agree: there are currently more [...]]]></description>
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		<title>Dreamforce 09 Live Blog</title>
		<link>http://www.business-software.com/crm/crmbuzz/dreamforce-09-live-blog/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/dreamforce-09-live-blog/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 18:45:27 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[Dreamforce 09]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=434</guid>
		<description><![CDATA[Salesforce.com&#8217;s annual cloud computing event is underway, and we will be live-blogging the news as the day progresses (or you can &#8220;watch&#8221; it unfold here). Salesforce has enjoyed a good couple of months&#8211;they reported strong Q3 earnings, and launched an update of Service Cloud, their fastest growing product. It&#8217;ll be interesting to see what happens [...]]]></description>
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		<title>CRM for SMBs: Intuit Competes in The Contact Management Space</title>
		<link>http://www.business-software.com/crm/crmbuzz/crm-for-smbs-intuit-competes-in-the-contact-management-space/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/crm-for-smbs-intuit-competes-in-the-contact-management-space/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 17:15:47 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Intuit CRM]]></category>
		<category><![CDATA[Intuit Customer Manager]]></category>
		<category><![CDATA[QuickBooks]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[sugarcrm]]></category>
		<category><![CDATA[Web-based CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=423</guid>
		<description><![CDATA[Intuit is reinventing itself for the Web, and its latest product is an online version of the ever-popular contact manager. Due in large part to the economic downturn, many companies have released similar offerings this year—Salesforce.com has the Contact Manager Edition, and SugarCRM has Sugar Express—and now Intuit is aiming to get SMBs online with [...]]]></description>
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		<title>Big Blue Gets Smart about Analytics</title>
		<link>http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/big-blue-gets-smart-about-analytics/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 17:50:50 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service/Support]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[Blue Insight]]></category>
		<category><![CDATA[Business Analytics]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[IBM]]></category>
		<category><![CDATA[IBM Smart Analytics Cloud]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=421</guid>
		<description><![CDATA[For a while now, IBM has been shifting their focus from hardware to software, and recently, CFO Mark Loughridge told us that they were investing lost in business analytics. Today, the company announced a very large fruit of that endeavor: the IBM Smart Analytics Cloud. This product is the for IBM clients, and is accompanying [...]]]></description>
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		<title>Mobile CRM: Always The Bridesmaid, Never The Bride</title>
		<link>http://www.business-software.com/crm/crmbuzz/mobile-crm-always-the-bridesmaid-never-the-bride/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/mobile-crm-always-the-bridesmaid-never-the-bride/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 23:55:58 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[Software News]]></category>
		<category><![CDATA[iPhone CRM]]></category>
		<category><![CDATA[BlackBerry CRM]]></category>
		<category><![CDATA[Google Android]]></category>
		<category><![CDATA[iPhone applications]]></category>
		<category><![CDATA[mobile CRM]]></category>
		<category><![CDATA[Salesforce.com CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=418</guid>
		<description><![CDATA[Smartphones are proliferating at light speed, and applications for them—especially for the iPhone—are growing apace. The iPhone has long been the rival of the business-friendly BlackBerry, but since the advent of the iPhone, other smartphones are rolling out different features in an attempt to match it.
Most recently, the iPhone and the Android phones have taken [...]]]></description>
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		<title>Social CRM Provider Helpstream Goes Mainstream And Adds Marketing Automation</title>
		<link>http://www.business-software.com/crm/crmbuzz/social-crm-provider-helpstream-goes-mainstream-and-adds-marketing-automation/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/social-crm-provider-helpstream-goes-mainstream-and-adds-marketing-automation/#comments</comments>
		<pubDate>Thu, 12 Nov 2009 16:18:01 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Helpstream CRM]]></category>
		<category><![CDATA[Infusionsoft]]></category>
		<category><![CDATA[Marketing Automation/Email Marketing]]></category>
		<category><![CDATA[Marketo]]></category>
		<category><![CDATA[Oracle CRM]]></category>
		<category><![CDATA[Paul Greenberg]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[social crm]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=415</guid>
		<description><![CDATA[In the spirit of CRM systems acting as unified platforms for sales, marketing, customer service and now social media, Helpstream announced last week that they are adding marketing automation integrability to their social CRM offering. Helpstream’s CEO, Bob Warfield, says that active customer service communities pave the way for a focus on marketing, and using [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Change Is Afoot in The Contact Center Sector</title>
		<link>http://www.business-software.com/crm/crmbuzz/change-is-afoot-in-the-contact-center-sector/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/change-is-afoot-in-the-contact-center-sector/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 19:06:03 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[Datamonitor]]></category>
		<category><![CDATA[social crm]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=412</guid>
		<description><![CDATA[Cutting contact center costs is an ongoing obstacle, with managers trying to streamline operations while retaining employees. The contact center market has slowed some with the recession (as most sectors under the CRM umbrella have), but there has been a bit growth in the US, Canada, Europe, and Australia, where there’s been increasing offshoring of [...]]]></description>
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		<item>
		<title>Cisco Expands Its Collaboration Offerings</title>
		<link>http://www.business-software.com/crm/crmbuzz/cisco-expands-its-collaboration-offerings/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/cisco-expands-its-collaboration-offerings/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 18:21:11 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Cisco Show and Share]]></category>
		<category><![CDATA[Cisco WebEx Mail]]></category>
		<category><![CDATA[Google Apps]]></category>
		<category><![CDATA[microsoft CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=410</guid>
		<description><![CDATA[In a move to provide more “people-centric” than “document-centric” solutions, Cisco will broaden its business productivity offerings and compete with IBM, HP, Microsoft, and Google. Specifically, the company announced Cisco Show and Share, a collaboration tool, and Cisco WebEx Mail, a mail client using software from PostPath, one of Cisco’s acquisitions.
Cisco Show and Share is [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How Big Will iPhone CRM Get?</title>
		<link>http://www.business-software.com/crm/crmbuzz/how-big-will-iphone-crm-get/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/how-big-will-iphone-crm-get/#comments</comments>
		<pubDate>Fri, 06 Nov 2009 20:56:28 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Dreamforce]]></category>
		<category><![CDATA[iPhone CRM]]></category>
		<category><![CDATA[mobile CRM]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=407</guid>
		<description><![CDATA[These days, large companies can hardly expect to proliferate without mobile functionalities or applications to meet the demands of the growing population of iPhone, BlackBerry, and now Droid users. Considering enterprise, this increased development in mobile applications seems an obvious step, and especially obvious considering not only the BlackBerry’s positioning as an enterprise phone, but [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Small Businesses Have The Advantage When It Comes to Social CRM</title>
		<link>http://www.business-software.com/crm/crmbuzz/small-businesses-have-the-advantage-when-it-comes-to-social-crm/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/small-businesses-have-the-advantage-when-it-comes-to-social-crm/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 21:57:44 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[social crm]]></category>
		<category><![CDATA[social networking sites]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=404</guid>
		<description><![CDATA[By now, it is obvious social media will affect CRM—but questions remain as to how to process the largely unfiltered data, and how to build meaningful relationships through the various platforms. Many companies are having success with social networking sites like Twitter and Facebook, but mining the information is still difficult, mostly because these services [...]]]></description>
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