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	<title>Business Software Buzz Blog &#187; System Management</title>
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		<title>BMC Leaving The Protection of The Firewall &#8211; CMS Is Moving to The Cloud</title>
		<link>http://www.business-software.com/crm/crmbuzz/bmc-leaving-the-protection-of-the-firewall-cms-is-moving-to-the-cloud/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/bmc-leaving-the-protection-of-the-firewall-cms-is-moving-to-the-cloud/#comments</comments>
		<pubDate>Mon, 12 Oct 2009 20:02:54 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[System Management]]></category>
		<category><![CDATA[BMC Software]]></category>
		<category><![CDATA[Clickability]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[CMS]]></category>
		<category><![CDATA[SaaS]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=373</guid>
		<description><![CDATA[Many content management system providers are moving their offerings to the cloud—or at least providing both hosted and on-demand options—and it seems that the security issues of cloud computing are becoming less and less of an issue for large enterprises. Earlier this week, software provider BMC announced that it would be adopting Clickability’s cloud-based content [...]]]></description>
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		<title>Enterprise 2.0 Practices Make Community Management A Must</title>
		<link>http://www.business-software.com/crm/crmbuzz/enterprise-2-0-practices-make-community-management-a-must/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/enterprise-2-0-practices-make-community-management-a-must/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 21:34:51 +0000</pubDate>
		<dc:creator>aguerra</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service/Support]]></category>
		<category><![CDATA[System Management]]></category>
		<category><![CDATA[Community Management]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[social networking sites]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=356</guid>
		<description><![CDATA[Social networking have given rise to a new phase in business software, dubbed Enterprise 2.0, and many tech pundits say that with its emergence will come the need for insightful community management. Communities and forums are expanding within enterprise solutions, as they offer key customer insight and accelerate customer service. Enterprise strategists Dion Hinchcliffe and [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Open Source: The New ERP Frontier?</title>
		<link>http://www.business-software.com/crm/crmbuzz/open-source-the-new-erp-frontier/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/open-source-the-new-erp-frontier/#comments</comments>
		<pubDate>Tue, 09 Sep 2008 18:43:31 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Columns]]></category>
		<category><![CDATA[September 10, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[System Management]]></category>
		<category><![CDATA[ERP]]></category>
		<category><![CDATA[open source]]></category>
<category>enterprise resource planning</category><category>open source ERP</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=262</guid>
		<description><![CDATA[Has enterprise resource planning (ERP) software become too rigid?  Many experts believe it has, with its lack of innovation and limited ability to truly conform to the unique operations and processes of its users. And so, open source ERP was born. 
The flood of recent industry consolidation has taken a tremendous amount of competitive “heat” off [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What&#8217;s Hybrid CRM?</title>
		<link>http://www.business-software.com/crm/crmbuzz/introducing-hybrid-crm/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/introducing-hybrid-crm/#comments</comments>
		<pubDate>Tue, 13 Nov 2007 18:49:59 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Buzz Archives]]></category>
		<category><![CDATA[Hosted / OnDemand / SaaS]]></category>
		<category><![CDATA[November 18, 2007]]></category>
		<category><![CDATA[System Management]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/2007/11/13/introducing-hybrid-crm/</guid>
		<description><![CDATA[It's the best of all worlds. Hosted and on-premise customer relationship management software.  In fact -- it's the new market trend. Learn about it.]]></description>
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		<title>How to Protect your CRM Database</title>
		<link>http://www.business-software.com/crm/crmbuzz/how-to-protect-your-crm-database/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/how-to-protect-your-crm-database/#comments</comments>
		<pubDate>Sat, 28 Jul 2007 18:49:29 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[System Management]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/2007/07/28/how-to-protect-your-crm-database/</guid>
		<description><![CDATA[Your CRM database is one of your most valuable assets. Follow these steps to maximize your database integrity.]]></description>
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		<title>Taking Care of Your Customer Data</title>
		<link>http://www.business-software.com/crm/crmbuzz/taking-care-of-your-customer-data/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/taking-care-of-your-customer-data/#comments</comments>
		<pubDate>Sat, 14 Jul 2007 05:34:35 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[System Management]]></category>
<category>crm</category><category>crm advice</category><category>crm data management</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/2007/07/13/taking-care-of-your-customer-data/</guid>
		<description><![CDATA[You ask the questions, and our resident CRM guru shares her wisdom.
Q: &#8220;Who should have access to my customer data?&#8221;


A: The answer to this question may seem simple &#8211; that anyone inside or outside your organization who is responsible for acquiring, servicing, or supporting customers will need to have access to your customer data in [...]]]></description>
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