Are you looking to streamline your human resources and talent management processes? Today’s human capital management and talent management systems offer advanced software solutions to fit your company’s unique needs. To help you in your purchasing decision, the editors at Business-Software.com have compiled a list of the best vendors in the industry. Just released, the Top 10 Human Capital Management Vendors and Top 10 Talent Management Vendors reports are designed to help you build your short list and make an informed purchasing decision. Read more »

An Interview with Entellium CEO, Paul “PJ” Johnston
By: Mandy Kemp

Q: How does Entellium endeavor to better meet the needs of salespersons with the new Rave CRM solutions suite?

Our goal with Rave CRM is to provide smaller businesses a suite of products that help their sales teams spend more time and be more successful doing what they love – selling!

With Rave, we’ve built in a variety of features – such as pre-built activity sets and sales processes, and ‘leader board’ dashboards that give salespeople instant insight into the activities that will help them close the most business. We’ve also taken an innovative approach to the user interface by giving salespeople the ability to radically personalize Rave so that information is presented in a style that works best for them. Read more »

Salesforce.com’s success in offering on-demand, SaaS applications changed expectations for software delivery. ERP buyers find many aspects of SaaS attractive – low startup costs, fast deployment, and predictable monthly fees. To address this market several new ERP SaaS offerings have emerged. Learn more about ERP SaaS below.

How SaaS ERP Changes the Game: The Slam-Dunk Advantage for Mid-Market Companies

Video provided by: NetSuite

Software as a Service (SaaS) solutions like NetSuite are re-defining the ERP playing field for growing and mid-size firms.

On-demand delivery combined with a single business management application suite provide unprecedented value and ROI. TechVentive’s President Brian Sommer, a noted industry analyst and expert in enterprise business applications and on-demand solutions, describes the game-changing advantages of SaaS ERP for your business.

 
Part 1: ERP Is Falling Behind
Video provided by: Workday

Any company “on the upgrade treadmill” knows the shortcomings of yesterday’s ERP solutions. Governance, agility and other key requirements of today’s global business cannot be built on a flawed functional foundation. Learn how Workday has rethought business applications from the ground-up.

Running Your Business at the Speed of On-Demand: Software Breakthroughs for Managing Your Growing Company
Video Provided by: NetSuite Software

Hear internationally recognized business management solution expert Bruce Richardson, Chief Research Officer of AMR Research, and Zach Nelson, CEO of NetSuite Inc., in a discussion about you why business software provided On-Demand has created a breakthrough for midsize businesses.

 
 
From Applications to Services: The Shift to On-Demand

White paper provided by: Workday

This paper from Workday covers:
* How current on-premise software solutions fall well short of meeting today’s business needs.
* How object technology provides flexibility for your business.
* Why the current tools and applications companies rely on to remain competitive and adapt to rapid change fall well short of what’s needed.
* The cost advantages of Software-as-a-Service, or SaaS, versus traditional on-premise solutions

To view these and hundreds more video webinars and demos, visit VendorDemo.com.

According to a recent Forrester Research study, nearly half of all businesses in North America and Europe have already deployed – or are planning to deploy – mobile workforce applications.  Watch the upcoming webinars detailed here and learn how you can keep your your mobile employees connected to client data while on the road.

Mobilize your Sales Staff with BlackBerry and CRM
Provided by: Maximizer Software

Speed and data volumes have held many people back from using mobile devices for more than just phone and email - until now. With faster data access and higher customer expectations to be available and responsive all the time – mobile customer management is now a must-do.

In this webcast with industry experts, learn how to:

• Keep up with customer demand with real-time information
• Capitalize on mobile device appeal, providing staff with information in their pockets
• Get feedback from the field to maintain an updated sales forecast
• Determine which devices and features are appropriate for your staff
• Evaluate your needs for online and offline availability of information

Realize the Power of CRM Software – Anywhere, Anytime with GoldMine Mobile
Provided by: FrontRange

Discover how GoldMine Mobile can help you realize the power of CRM – anywhere, anytime. This archive webinar concentrates on the field sales force that requires access to real-time, contact management across both handheld technology using BlackBerry mobile devices on the mobile network or by using technology where they can synchronize in the field. Learn the key benefits to mobilizing the sales force is to ensure you never miss a sales opportunity.

Mobile CRM for Today’s Workforce
Provided by: Maximizer Software

On demand access from Maximizer Enterprise gives you up-to-the-minute information - whether from your desktop, the web, or your handheld PDA. You don’t need to sacrifice your data security or privacy to get the information you need, because you host it and manage it. Learn about your different access options with Maximizer Enterprise.

Who should watch: Sales managers and road warriors who need real-time productivity all the time. Business managers interested in taking the next step in real-time customer relationship management.

Extend EAM Functionality & Improve Productivity with Mobile Solutions
Provided by: Infor

Supporting a mobile workforce and increasing data accuracy throughout an organization requires tools that share one characteristic - they must be portable.

From sprawling plants and distribution centers that encompass multiple sites to field service operations, the need for mobility impacts maintenance, inventory, performance analysis, safety procedures, and other areas of an operation. By combining Enterprise Asset Management functionality with mobile technology, you can realize new opportunities to streamline your operations and produce additional savings.

Attend this webinar to view robust mobile functionality that delivers benefits in key areas:

• Work order management
• Physical inventory updates
• Meter readings and replacements
• Inspections
• Record-locking and 21 CFR 11 support
• Calibrations
• Prompt creation and configuration

Visit VendorDemo and watch hundreds of business software webinars and demos – for FREE. Build your short list of software vendors, share your favorite videos, and access white papers to learn more about technology solutions.

Learn how to increase responsiveness and meet every deadline without straining your staff or your budget.  Join PhaseWare’s Randall Nelson and Hoyt Mann for a short session on practical ways to automate your support operations.    
 
At this online event, you’ll learn how to:

• Keep your customers in the loop, not in the dark, about when a problem will be fixed. 
• Maintain Service Level Agreements without breaking a sweat.
• Keep the pulse of your customers and know exactly when it goes up.
• Escalate incidents without escalating the workload.

Details:
7 Ways to Automate Customer Support
 Friday, July 31st, 2008
8:30am PDT / 10:30am CDT / 11:30am EDT

Register for this webinar or learn more

Many businesses outgrow their CRM system. But, before you consider purchasing a new one, make sure you’ve gotten as much value as possible out of your existing investment. Read more »

Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch

Jason Kort, Director of Marketing, SoftVu

Jason Kort addresses this month’s round table topic: Expert Advice on Leveraging Your CRM System to Survive this Economic Crunch”. Jason points out that aged leads have a lot of value that can be tapped in adverse economic situations.

A recent study of 100,000 aged lead survey responses across 38 different lending clients, reveals that 60-70% of aged leads remain viable after the second contact—some beyond even six months after applying online.  The typical practice of not following up with leads after one or two contacts—not nurturing leads effectively—means you’re throwing away 60-70% of your total investment in leads. Read more »

Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch

Hoyt Mann, President of Phaseware, responds to our round table topic “Expert Advice on Leveraging Your CRM System to Survive this Economic Crunch.” Hoyt’s recommendation to focus on retaining existing customers in sage advice for any business.

Contributed by: Hoyt Mann, President, Phaseware, Inc.

Much attention has been given to the ways in which CRM can help generate new customers. In an economic downturn, your company must also focus on retaining existing customers. In the course of retaining these customers by keeping them completely satisfied with their interactions with the company, new customers may emerge through referrals. But those existing customers must be taken care of first. Read more »

Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch

Contributed by: Tom Millay, General Manager, Consona CRM

The customer retention component of your CRM system will keep companies competitive during this economic crunch.  Who can afford to lose customers as discernment is exercised when money becomes tight?  Never before is providing the right products/services, to the right customer, at the right time been more important.  

Read more »

Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch

Ronald Lang, the CEO of Majestic Consulting Group offers our readers simple recommendations for leveraging your CRM system to maximize your client base. His insights help both product and service-based organizations discover new revenue opportunities.

Contributed by: Ronald Lang, CEO, Majestic Consulting Group, Inc.

A critical part of building your CRM strategic plan should be an effective “Customer Profile” to identify up-sell and cross-sell opportunities.  While new customers come at an extreme premium today with longer sales cycles, existing clients would be more receptive to hear your offerings, especially if it can be a positive impact to their business. Read more »