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	<title>Business Software Buzz Blog &#187; August 26, 2007</title>
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		<title>Improve Your Field Service with CRM</title>
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		<pubDate>Sun, 26 Aug 2007 14:21:59 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[August 26, 2007]]></category>
		<category><![CDATA[Customer Service/Support]]></category>

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		<description><![CDATA[As field operations continue to play a greater role in customer satisfaction and loyalty, the need for a CRM solution to increase productivity and effectiveness is becoming increasingly important. With CRM, businesses can increase efficiency and boost service profitability, while ensuring the highest quality of service delivery possible.]]></description>
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		<title>8th Annual CRM Excellence Award Winners</title>
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		<pubDate>Sun, 26 Aug 2007 14:03:47 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[August 26, 2007]]></category>
		<category><![CDATA[Software News]]></category>

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		<description><![CDATA[Customer Interaction Solutions announces their 8th Annual CRM Excellence Award Winners. See the winners.]]></description>
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		<title>Does Your Company Need Mobile CRM?</title>
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		<pubDate>Sun, 26 Aug 2007 14:00:49 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[August 26, 2007]]></category>
		<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[Sales Force Automation]]></category>

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		<description><![CDATA[Experts say that if more than 20% of your customer-facing staff frequently work from off-site locations, your company likely needs a mobile CRM system. ]]></description>
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		<title>Aplicor Helps Host.Net Achieve Operating Excellence</title>
		<link>http://www.business-software.com/crm/crmbuzz/aplicor-helps-hostnet-achieve-operating-excellence/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/aplicor-helps-hostnet-achieve-operating-excellence/#comments</comments>
		<pubDate>Sun, 26 Aug 2007 14:00:15 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[August 26, 2007]]></category>
		<category><![CDATA[Case Studies]]></category>

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		<description><![CDATA[A case study of how small companies like Host.net can use hosted CRM to build and support their business processes without resorting to expensive traditional systems.]]></description>
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