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	<title>Business Software Buzz Blog &#187; Buzz Archives</title>
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		<title>Sales Best Practices Your Sales Team Needs Now</title>
		<link>http://www.business-software.com/crm/crmbuzz/best-of-crm-best-practices-tools/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/best-of-crm-best-practices-tools/#comments</comments>
		<pubDate>Tue, 20 Jan 2009 18:31:42 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[January 20, 2009]]></category>
		<category><![CDATA[business-software.com]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[Customer Relationship management]]></category>
		<category><![CDATA[VendorDemo]]></category>
		<category><![CDATA[webinars]]></category>
		<category><![CDATA[whitepapers]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=339</guid>
		<description><![CDATA[Do you know the Sales Best Practices that can help you close more deals and close them faster? These sales best practice white papers and webinars will help your sales team excel in these difficult economic times. The white papers below are featured on Business-Software.com, the fast-growing online destination for hundreds of technology white papers, [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>VendorDemo&#8217;s Most Popular ERP Webinars</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendordemos-most-popular-erp-webinars/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendordemos-most-popular-erp-webinars/#comments</comments>
		<pubDate>Thu, 20 Nov 2008 19:35:00 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[November 20, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[ERP software]]></category>
		<category><![CDATA[free webinars]]></category>
<category>business software</category><category>ERP</category><category>free webinars</category><category>VendorDemo</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=338</guid>
		<description><![CDATA[Did you know that at www.vendordemo.com, you can watch hundreds of business software webinars and demos for free? You&#8217;ll also find documents at the site, including case studies, whitepapers, and brochures from industry leaders.  At VendorDemo, you can browse, share, and rate those videos and documents that help you most.  We&#8217;ve dedicated this issue of [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Business-Software.com Introduces Top 10 Call Center Software Vendors Report</title>
		<link>http://www.business-software.com/crm/crmbuzz/business-softwarecom-introduces-top-10-call-center-software-vendors-report/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/business-softwarecom-introduces-top-10-call-center-software-vendors-report/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 22:16:21 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[November 18, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[free report]]></category>
		<category><![CDATA[vendor background]]></category>
<category>call center</category><category>software vendors</category><category>Top 10 reports</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=332</guid>
		<description><![CDATA[Today, the role of the contact center extends beyond simply answering questions and providing information.  With increasing call volumes; expanding agent responsibilities; and rising demands to deliver rapid, high-quality service, businesses can find it hard to keep up.  That’s where today’s advanced call center software solutions come in.
Designed to simplify service-related interactions by coordinating and [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Managing Remote Agents in Virtual Call Centers</title>
		<link>http://www.business-software.com/crm/crmbuzz/managing-remote-agents-in-virtual-call-centers/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/managing-remote-agents-in-virtual-call-centers/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 21:48:52 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[November 18, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[remote agents]]></category>
		<category><![CDATA[VCC]]></category>
		<category><![CDATA[virtual call center]]></category>
<category>customer service</category><category>remote agents</category><category>software advisor</category><category>virtual call center</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=331</guid>
		<description><![CDATA[The Business Software Advisor
You ask the questions, and our resident software guru shares her wisdom.

This week&#8217;s question:  I’m thinking of transitioning my customer service into a virtual call center.  If I go virtual, how can I best manage the performance of my remote agents?  
A:  Agent management is a challenging function, especially within virtual contact center [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>When the Customer Is Not Right</title>
		<link>http://www.business-software.com/crm/crmbuzz/when-the-customer-is-not-right/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/when-the-customer-is-not-right/#comments</comments>
		<pubDate>Mon, 17 Nov 2008 23:23:02 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[November 18, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[Customer Service/Support]]></category>
<category>call center</category><category>customer service</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=328</guid>
		<description><![CDATA[The old adage of “the customer is always right”, coined in 1909 by Harry Gordon Selfridge, is becoming less realistic for businesses today.  The customer cannot always be “king”, even when a business fails to live up to its part of a buyer-seller relationship and when a customer suffers for no fault of his.  Abrasive [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Marketing Automation Education with VendorDemo</title>
		<link>http://www.business-software.com/crm/crmbuzz/marketing-automation-education-with-vendordemo/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/marketing-automation-education-with-vendordemo/#comments</comments>
		<pubDate>Thu, 13 Nov 2008 23:29:19 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[November 13, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[free webinar]]></category>
		<category><![CDATA[Marketing Automation/Email Marketing]]></category>
		<category><![CDATA[VendorDemo]]></category>
<category>Consona CRM</category><category>CRM selection</category><category>free webinars</category><category>Infor</category><category>marketing automation</category><category>softvu</category><category>VendorDemo</category><category>whitepapers</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=327</guid>
		<description><![CDATA[Learn more about humanizing your approach to marketing automation in these informative videos from VendorDemo.
 
&#8220;How To Drive New Revenue with Marketing Automation&#8221;
Webinar provided by: Consona

Marketing organizations are facing new challenges to get their message out and produce a better return on their efforts. This netcast will provide you with a preview of Million Handshakes, a [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Making Mass Marketing Personal</title>
		<link>http://www.business-software.com/crm/crmbuzz/making-mass-marketing-personal/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/making-mass-marketing-personal/#comments</comments>
		<pubDate>Thu, 13 Nov 2008 18:24:09 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[November 13, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[Marketing Automation/Email Marketing]]></category>
<category>crm</category><category>customer attributes</category><category>email marketing</category><category>marketing automation</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=320</guid>
		<description><![CDATA[It&#8217;s Personal
In this Web 2.0 era, audience focus is more important than ever.  Many companies spend an enormous sum of money on collecting information about their customers’ key attributes, but  few companies– studies show –take full advantage of that valuable information.  The truth is, procuring customer data doesn’t have to cost a fortune, and if [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How Secure Is Your CRM Provider? 5 Questions to Ask.</title>
		<link>http://www.business-software.com/crm/crmbuzz/how-secure-is-your-crm-provider-5-questions-to-ask/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/how-secure-is-your-crm-provider-5-questions-to-ask/#comments</comments>
		<pubDate>Thu, 06 Nov 2008 17:29:16 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[November 7, 2008]]></category>
		<category><![CDATA[Round Table Topics]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[CRM Provider]]></category>
		<category><![CDATA[software]]></category>
<category>CRM provider</category><category>CRM software</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=306</guid>
		<description><![CDATA[Amidst a climate of economic insecurity, businesses are wondering how they can trust that their potential or existing CRM software vendor has “staying power”.  Moreover, customers want to be assured that –- in addition to having the fortitude to overcome the national economic downturn &#8212; their software provider will maintain quality standards for their products and [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Sales Resiliency: An Interview with Lee Salz</title>
		<link>http://www.business-software.com/crm/crmbuzz/sales-resiliency-an-interview-with-lee-salz/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/sales-resiliency-an-interview-with-lee-salz/#comments</comments>
		<pubDate>Tue, 04 Nov 2008 18:53:00 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[November 7, 2008]]></category>
		<category><![CDATA[Software News]]></category>
<category>Lee Salz</category><category>sales resiliency</category><category>sales skills</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=304</guid>
		<description><![CDATA[Difficult economic times can hit salesfolk hard.  As their pipeline shrinks, so can the morale of sales reps.  What can companies do to keep pipelines full and salespersons enthusiastic in tough times like these?   Author, sales consultant, speaker, and CEO of Sales Architects, Lee Salz, offers some words of wisdom for businesses and the salespeople [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Upcoming Cloud Computing Conferences</title>
		<link>http://www.business-software.com/crm/crmbuzz/upcoming-cloud-computing-conferences/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/upcoming-cloud-computing-conferences/#comments</comments>
		<pubDate>Thu, 30 Oct 2008 17:05:11 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[October 30, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[cloud computing conference]]></category>
<category>cloud computing conference</category><category>cloud computing expo</category><category>IGT 2008</category><category>interop</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=302</guid>
		<description><![CDATA[In 2007, as “cloud computing” was working its way into the vocabulary of mainstream business, several major universities and corporations (including Google and IBM) began a large-scale cloud computing research project.  This year, major events are being hosted that address the topic and its ramifications for high-tech businesses worldwide:  GigaOm held their cloud computing-focused “Structure [...]]]></description>
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		<slash:comments>0</slash:comments>
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