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	<title>Business Software Buzz Blog &#187; November 11, 2007</title>
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		<title>The Oakland A&#8217;s Hit a Home Run with NetSuite</title>
		<link>http://www.business-software.com/crm/crmbuzz/the-oakland-as-hit-a-home-run-with-netsuite/</link>
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		<pubDate>Fri, 09 Nov 2007 23:06:47 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[November 11, 2007]]></category>

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		<description><![CDATA[The Oakland A's switch form Excel to NetSuite, improving their lead management, sales tracking and reporting capabilities. Read on to see how the Oakland A's and NetSuite make a winning sales team.
]]></description>
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		<title>What Does it Mean to Know Your Customer?</title>
		<link>http://www.business-software.com/crm/crmbuzz/what-does-it-mean-to-know-your-customer/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/what-does-it-mean-to-know-your-customer/#comments</comments>
		<pubDate>Tue, 06 Nov 2007 23:04:16 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Building Customer Relationships]]></category>
		<category><![CDATA[November 11, 2007]]></category>
<category>Customer</category><category>sales force automation</category><category>SFA Software</category>
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		<description><![CDATA[Kathering Jones, Director of Marketing at NetSuite, notes that real-time visibility into every aspect of the customer life cycle from initial lead through revenue transactions is vital. Having this information within one business solution improves productivity and efficiency across the entire sales and support teams.]]></description>
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		<title>&#8220;Out-of-the-Box&#8221; CRM Customization?</title>
		<link>http://www.business-software.com/crm/crmbuzz/out-of-the-box-customization/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/out-of-the-box-customization/#comments</comments>
		<pubDate>Tue, 06 Nov 2007 19:27:13 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Advisor]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[November 11, 2007]]></category>
<category>crm</category><category>crm advice</category>
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		<description><![CDATA[Our CRM Advisor tackles the question "How much modification should an 'out-of-the-box' CRM solution typically need?” A: There is no black-and-white answer when it comes to CRM customization.  The level of customization required...]]></description>
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		<title>Book Review: Soar Despite Your Dodo Sales Manager</title>
		<link>http://www.business-software.com/crm/crmbuzz/book-review-soar-despite-your-dodo-sales-manager/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/book-review-soar-despite-your-dodo-sales-manager/#comments</comments>
		<pubDate>Tue, 06 Nov 2007 19:33:19 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Business Software Resources]]></category>
		<category><![CDATA[November 11, 2007]]></category>
		<category><![CDATA[Sales Force Automation]]></category>

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		<description><![CDATA[Do you desire to increase your selling success?
If so, you need to read Soar Despite Your Dodo Sales Manager, written by Lee B. Salz.
In his book, Salz provides sales people with an energy boost and an easy to implement sales tool kit. His book was inspired by the gap that exists between sales people and [...]]]></description>
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		<title>Email Marketing Techniques: How to Avoid the Dreaded Spam Filter</title>
		<link>http://www.business-software.com/crm/crmbuzz/email-marketing-techniques-how-to-avoid-the-dreaded-spam-filter/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/email-marketing-techniques-how-to-avoid-the-dreaded-spam-filter/#comments</comments>
		<pubDate>Mon, 05 Nov 2007 18:07:12 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Marketing Automation/Email Marketing]]></category>
		<category><![CDATA[November 11, 2007]]></category>
<category>email marketing</category><category>email security</category>
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		<description><![CDATA[There are some smart ways to outwit the spam filters, regardless of how they are implemented or set up, and make sure your email gets delivered to its intended target. Here's some tips on how to do it.]]></description>
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