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	<title>Business Software Buzz Blog &#187; Meet our Experts</title>
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		<title>Knowledgebases and the Role of Self-Service in CRM</title>
		<link>http://www.business-software.com/crm/crmbuzz/knowledgebases-and-the-role-of-self-service-in-crm/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/knowledgebases-and-the-role-of-self-service-in-crm/#comments</comments>
		<pubDate>Tue, 23 Sep 2008 15:36:55 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Meet our Experts]]></category>
		<category><![CDATA[September 23, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[knowledgebase]]></category>
		<category><![CDATA[PhaseWare]]></category>
<category>crm</category><category>customer service</category><category>Hoyt Mann</category><category>knowledgebase</category><category>Phaseware</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=273</guid>
		<description><![CDATA[PhaseWare CEO, Hoyt Mann, Discusses His Full-Serve/Self-Serve Approach to CRM
An interview by The Business Software Advisor
There&#8217;s a lot going on at PhaseWare these days.  In addition to the release of the newest version of their popular CRM product, Tracker 3.1, PhaseWare recently hosted a webinar called &#8220;Organic Knowledgebase Creation&#8221;.  Between the event and the new [...]]]></description>
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		<title>The Mobile CRM Video Everyone&#8217;s Talking About</title>
		<link>http://www.business-software.com/crm/crmbuzz/the-mobile-crm-video-everyones-talking-about/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/the-mobile-crm-video-everyones-talking-about/#comments</comments>
		<pubDate>Mon, 01 Sep 2008 20:43:31 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Meet our Experts]]></category>
		<category><![CDATA[September 2, 2008]]></category>
		<category><![CDATA[Software News]]></category>
		<category><![CDATA[Software Reviews]]></category>
		<category><![CDATA[laptops are old school]]></category>
		<category><![CDATA[Maximizer]]></category>
		<category><![CDATA[mobile CRM]]></category>
<category>CRM software</category><category>laptops are old school</category><category>Maximizer CRM</category><category>Mobile CRM</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=254</guid>
		<description><![CDATA[Maximizer Executive Explains Why &#8220;Laptops are Old School&#8221;
Earlier this month, Maximizer CRM submitted a video on YouTube, called “Laptops are Old School”, to promote their mobile CRM product.  I found this video to be clever, hilarious, and a “must-see” – and apparently, thousands of other viewers had the same response.  I interviewed Angie Hirata, Worldwide [...]]]></description>
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		<title>Entellium&#8217;s Got Game With The New Rave CRM</title>
		<link>http://www.business-software.com/crm/crmbuzz/entelliums-got-game-with-the-new-rave-crm/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/entelliums-got-game-with-the-new-rave-crm/#comments</comments>
		<pubDate>Tue, 19 Aug 2008 15:57:57 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[August 21, 2008]]></category>
		<category><![CDATA[Meet our Experts]]></category>
		<category><![CDATA[Software News]]></category>
<category>Entellium</category><category>gamer influenced design</category><category>Rave CRM</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=237</guid>
		<description><![CDATA[An Interview with Entellium CEO, Paul &#8220;PJ&#8221; Johnston
By: Mandy Kemp

Q: How does Entellium endeavor to better meet the needs of salespersons with the new Rave CRM solutions suite? 
  Our goal with Rave CRM is to provide smaller businesses a suite of products that help their sales teams spend more time and be more successful doing [...]]]></description>
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		<title>Jason Kort, Director of Marketing, SoftVu</title>
		<link>http://www.business-software.com/crm/crmbuzz/jason-kort-director-of-marketing-softvu/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/jason-kort-director-of-marketing-softvu/#comments</comments>
		<pubDate>Sat, 15 Sep 2007 11:00:44 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Meet our Experts]]></category>

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		<description><![CDATA[Jason Kort is the Director of Marketing for SoftVu, a marketing automation leader that delivers personalized, relevant, and timely communications to help businesses close more sales.  He leads the Interactive Services division which provides marketing strategy and creative content for SoftVu clients. In addition to guiding the company&#8217;s marketing direction, Jason is responsible for all [...]]]></description>
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		<title>Lee B. Salz &#8211; President of Sales Architects</title>
		<link>http://www.business-software.com/crm/crmbuzz/lee-b-salz-president-of-sales-dodo/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/lee-b-salz-president-of-sales-dodo/#comments</comments>
		<pubDate>Sat, 15 Sep 2007 09:00:18 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Meet our Experts]]></category>

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		<description><![CDATA[Lee B. Salz, President of Sales Architects, is a sales management guru who specializes in helping companies hire the right sales people, on-board them, and focus their sales behaviors. For 20 years, Lee has built high-performance, sales organizations that sold to consumers, corporations and the government sector; for companies ranging from the Fortune 1000 to [...]]]></description>
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		<title>Katherine Jones &#8211; Director of Marketing, NetSuite</title>
		<link>http://www.business-software.com/crm/crmbuzz/katherine-jones/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/katherine-jones/#comments</comments>
		<pubDate>Sat, 15 Sep 2007 06:40:31 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Meet our Experts]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/2007/09/14/katherine-jones/</guid>
		<description><![CDATA[ Katherine Jones is the Director of Marketing for NetSuite, Inc., a Bay Area company that provides integrated CRM/ERP solutions as a hosted service to middle market enterprises. Her work includes the Services vertical at NetSuite, providing on-demand solutions for service-providing companies.   She was a research director at Aberdeen Group in Boston for eight years, [...]]]></description>
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		<title>Jim Ward &#8211; President &amp; CEO, BrainSell</title>
		<link>http://www.business-software.com/crm/crmbuzz/jim-ward/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/jim-ward/#comments</comments>
		<pubDate>Sat, 15 Sep 2007 03:43:47 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Meet our Experts]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/2007/09/22/jim-ward/</guid>
		<description><![CDATA[When Jim Ward founded BrainSell in 1994, his goal was to give businesses the insights and tools needed to thrive, even in challenging economies.  A prominent turnaround specialist, Ward had spent more than 23 years helping small-to-medium businesses apply innovative sales and marketing techniques in order to improve performance.   Having helped a variety of U.S. [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Chuck Schaeffer &#8211; CEO, Aplicor</title>
		<link>http://www.business-software.com/crm/crmbuzz/chuck-schaeffer/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/chuck-schaeffer/#comments</comments>
		<pubDate>Sat, 15 Sep 2007 02:40:21 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Meet our Experts]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/2007/09/20/chuck-schaeffer/</guid>
		<description><![CDATA[We're pleased to welcome Chuck Schaeffer as a new guest editor to CRM Buzz. Chuck is the CEO of Aplicor, a global software publisher of subscription-based and hosted CRM and ERP software solutions for high growth, middle-market and enterprise organizations.]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Patty Azzarello &#124; Big Help for Small Business</title>
		<link>http://www.business-software.com/crm/crmbuzz/patty-azzarello-big-help-for-small-businesses/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/patty-azzarello-big-help-for-small-businesses/#comments</comments>
		<pubDate>Tue, 08 May 2007 21:29:30 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Meet our Experts]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/2007/05/28/patty-azzarello-big-help-for-small-businesses/</guid>
		<description><![CDATA[Patty Azzarello was the youngest person to become a general manager at Hewlett Packard at the age of 33.
She ran a $1B global software business at the age of 35, and became a CEO for the first time at the age of 38.  A few of her roles were as VP and General Manager [...]]]></description>
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		<title>John I. Todor</title>
		<link>http://www.business-software.com/crm/crmbuzz/john-i-todor/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/john-i-todor/#comments</comments>
		<pubDate>Sat, 14 Apr 2007 06:10:23 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
				<category><![CDATA[Meet our Experts]]></category>

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		<description><![CDATA[John I. Todor, Ph.D. is the managing partner of The Whetstone Edge, LLC, a customer-centric consulting firm that helps clients build customer equity by delivering compelling customer experiences.
John&#8217;s newest book, Addicted Customers: How to Get Them Hooked on Your Company, spells out the psychological principles that get customers engaged and business strategies that put these [...]]]></description>
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