Comments on: Enterprise 2.0 Practices Make Community Management A Must http://www.business-software.com/crm/crmbuzz/enterprise-2-0-practices-make-community-management-a-must/ Thu, 18 Mar 2010 13:37:44 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Sue John http://www.business-software.com/crm/crmbuzz/enterprise-2-0-practices-make-community-management-a-must/comment-page-1/#comment-263 Sue John Sat, 03 Oct 2009 00:12:13 +0000 http://www.business-software.com/crm/crmbuzz/?p=356#comment-263 Community management is about building relationships and supporting community. No matter what the platform this is played out on, it's the skill and knowledge of the community manager that that holds it altogether. A community manager has to be a jack of all trades because no day is the same, no community the same, no member the same. We have to look at each thing from a different point of view and act accordingly. Community management is about building relationships and supporting community. No matter what the platform this is played out on, it’s the skill and knowledge of the community manager that that holds it altogether. A community manager has to be a jack of all trades because no day is the same, no community the same, no member the same. We have to look at each thing from a different point of view and act accordingly.

]]> By: John Moore http://www.business-software.com/crm/crmbuzz/enterprise-2-0-practices-make-community-management-a-must/comment-page-1/#comment-262 John Moore Fri, 02 Oct 2009 23:59:04 +0000 http://www.business-software.com/crm/crmbuzz/?p=356#comment-262 It is critical for Enterprise companies to begin to roll out Social Support Communities (SSC) as part of their overall Social Business Strategy: http://johnfmoore.wordpress.com/2009/10/01/social-support-communities-a-path-to-real-success-with-your-social-business-strategy/ A clear benefit of SSC is clearly in the fact that customers are part of the overall value co-creation, becoming the experts in the community and take some degree of ownership for the quality of the community. In this world you still must have a strong community manager who works with your strongest advocates, ensures no one falls through the cracks, and that you maximize your efforts to reduce operational costs and eventually drive leads and sales. The future is definitely bright. John It is critical for Enterprise companies to begin to roll out Social Support Communities (SSC) as part of their overall Social Business Strategy:

http://johnfmoore.wordpress.com/2009/10/01/social-support-communities-a-path-to-real-success-with-your-social-business-strategy/

A clear benefit of SSC is clearly in the fact that customers are part of the overall value co-creation, becoming the experts in the community and take some degree of ownership for the quality of the community. In this world you still must have a strong community manager who works with your strongest advocates, ensures no one falls through the cracks, and that you maximize your efforts to reduce operational costs and eventually drive leads and sales.

The future is definitely bright.

John

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