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	<title>CRM Buzz Blog</title>
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	<link>http://www.business-software.com/crm/crmbuzz</link>
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	<pubDate>Wed, 23 Jul 2008 17:38:10 +0000</pubDate>
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		<title>Epicor and IBM Join Forces To Offer Specialty Retailers a Comprehensive Retail Management Solution</title>
		<link>http://www.business-software.com/crm/crmbuzz/epicor-and-ibm-join-forces-to-offer-specialty-retailers-a-comprehensive-retail-management-solution/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/epicor-and-ibm-join-forces-to-offer-specialty-retailers-a-comprehensive-retail-management-solution/#comments</comments>
		<pubDate>Mon, 21 Jul 2008 17:56:53 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
		
		<category><![CDATA[Software News]]></category>
<category>business</category><category>Epicor</category><category>IBM</category><category>retail management</category><category>software</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=222</guid>
		<description><![CDATA[IRVINE, Calif., June 30, 2008  press release excerpt — Epicor Software Corporation (NASDAQ: EPIC) today announced a collaborative agreement with IBM to deliver a comprehensive, integrated retail system management product for specialty and department store retailers. As part of the expanded relationship, the two companies will develop and market a total offering to centrally manage [...]]]></description>
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		<title>PhaseWare Announces Upcoming Webinar, &#8220;7 Ways to Automate Customer Support&#8221;</title>
		<link>http://www.business-software.com/crm/crmbuzz/phaseware-announces-upcoming-webinar-7-ways-to-automate-customer-support/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/phaseware-announces-upcoming-webinar-7-ways-to-automate-customer-support/#comments</comments>
		<pubDate>Fri, 18 Jul 2008 22:38:56 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
		
		<category><![CDATA[Customer Service/Support]]></category>

		<category><![CDATA[July 24, 2008]]></category>
<category>automation</category><category>customer support</category><category>Phaseware</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=221</guid>
		<description><![CDATA[Learn how to increase responsiveness and meet every deadline without straining your staff or your budget.  Join PhaseWare&#8217;s Randall Nelson and Hoyt Mann for a short session on practical ways to automate your support operations.    
 
At this online event, you’ll learn how to:

Keep your customers in the loop, not in the dark, about when a problem [...]]]></description>
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		</item>
		<item>
		<title>Best Practices for Leveraging Your Existing CRM System</title>
		<link>http://www.business-software.com/crm/crmbuzz/best-practices-for-leveraging-your-existing-crm-system/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/best-practices-for-leveraging-your-existing-crm-system/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:55:22 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
		
		<category><![CDATA[Best Practices]]></category>

		<category><![CDATA[Business Software Columns]]></category>

		<category><![CDATA[July 24, 2008]]></category>

		<category><![CDATA[crm]]></category>
<category>best practices</category><category>crm</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=220</guid>
		<description><![CDATA[Many businesses outgrow their CRM system. But, before you consider purchasing a new one, make sure you&#8217;ve gotten as much value as possible out of your existing investment. 

Do you Really Need a New CRM System?
For many companies, the first CRM system they purchase serves as a &#8220;stepping stone&#8221; - a way for them to [...]]]></description>
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		</item>
		<item>
		<title>Aged Leads - Old can be Gold</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-softvu-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-softvu-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:48:43 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
		
		<category><![CDATA[July 24, 2008]]></category>

		<category><![CDATA[Marketing Automation/Email Marketing]]></category>

		<category><![CDATA[Round Table Topics]]></category>

		<category><![CDATA[crm]]></category>

		<category><![CDATA[leads]]></category>
<category>best practices</category><category>crm</category><category>softvu</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=219</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Jason Kort, Director of Marketing, SoftVu
Jason Kort addresses this month&#8217;s round table topic: Expert Advice on Leveraging Your CRM System to Survive this Economic Crunch&#8221;. Jason points out that aged leads have a lot of value that can be tapped in adverse [...]]]></description>
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		</item>
		<item>
		<title>Loyal Customers Can Get You Through Tough Times</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-phaseware-expert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-phaseware-expert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:40:17 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
		
		<category><![CDATA[CRM]]></category>

		<category><![CDATA[July 24, 2008]]></category>

		<category><![CDATA[Round Table Topics]]></category>

		<category><![CDATA[crm]]></category>

		<category><![CDATA[customer retention]]></category>
<category>best practices</category><category>crm</category><category>Phaseware</category><category>roundtable topic</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=218</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Hoyt Mann, President of Phaseware, responds to our round table topic &#8220;Expert Advice on Leveraging Your CRM System to Survive this Economic Crunch.&#8221; Hoyt&#8217;s recommendation to focus on retaining existing customers in sage advice for any business.
Contributed by: Hoyt Mann, President, Phaseware, Inc.
Much [...]]]></description>
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		</item>
		<item>
		<title>Commit to Your Customers and Survive, Even Thrive</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-consona-crm-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-consona-crm-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:34:03 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
		
		<category><![CDATA[CRM]]></category>

		<category><![CDATA[July 24, 2008]]></category>

		<category><![CDATA[Round Table Topics]]></category>

		<category><![CDATA[crm]]></category>

		<category><![CDATA[customer satisfaction]]></category>
<category>best practices</category><category>Consona CRM</category><category>crm</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=217</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Contributed by: Tom Millay, General Manager, Consona CRM
The customer retention component of your CRM system will keep companies competitive during this economic crunch.  Who can afford to lose customers as discernment is exercised when money becomes tight?  Never before is providing [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-consona-crm-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Leverage Your CRM System to Maximize Your Client Base</title>
		<link>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 16:28:38 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
		
		<category><![CDATA[CRM]]></category>

		<category><![CDATA[July 24, 2008]]></category>

		<category><![CDATA[Round Table Topics]]></category>
<category>best practices</category><category>crm</category><category>majestic technology</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=216</guid>
		<description><![CDATA[Round Table Topic: Expert Advice on Leveraging Your CRM System to Survive This Economic Crunch
Ronald Lang, the CEO of Majestic Consulting Group offers our readers simple recommendations for leveraging your CRM system to maximize your client base. His insights help both product and service-based organizations discover new revenue opportunities.
Contributed by: Ronald Lang, CEO, Majestic Consulting Group, [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/vendor-roundtable-%e2%80%9cexpert-advice-on-leveraging-your-crm-system-to-survive-this-economic-crunch%e2%80%9d/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Infor Introduces Warehouse Management Software</title>
		<link>http://www.business-software.com/crm/crmbuzz/infor-launches-warehouse-management-software/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/infor-launches-warehouse-management-software/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 16:34:40 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
		
		<category><![CDATA[Software News]]></category>

		<category><![CDATA[Infor]]></category>

		<category><![CDATA[software]]></category>

		<category><![CDATA[warehouse management]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=209</guid>
		<description><![CDATA[from Inc.com, June 12, 2008
Infor has introduced its new SCM Warehouse Management BUsiness Edition, a cost-effective supply chain software solution designed for small and midsize businesses, especially in the third-party logistics, manufacturing, distribution, and retail sectors.
Read the full article
]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/infor-launches-warehouse-management-software/feed/</wfw:commentRss>
		</item>
		<item>
		<title>What is a Virtual Call Center?</title>
		<link>http://www.business-software.com/crm/crmbuzz/what-is-a-virtual-call-center/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/what-is-a-virtual-call-center/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 16:32:47 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
		
		<category><![CDATA[Business Software Advisor]]></category>

		<category><![CDATA[Software News]]></category>

		<category><![CDATA[virtual call center]]></category>

		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=206</guid>
		<description><![CDATA[The Business Software Advisor
You ask the questions, and our resident software guru shares her wisdom.
This week&#8217;s question: What is a virtual call center and how could it benefit my company?

A:  When you think of a call center, you may imagine a noisy room, scattered with desks and overpopulated with chattering agents in headsets at all hours [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/what-is-a-virtual-call-center/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Choosing Accounting Software: A Buying Guide</title>
		<link>http://www.business-software.com/crm/crmbuzz/choosing-accounting-software-a-buying-guide/</link>
		<comments>http://www.business-software.com/crm/crmbuzz/choosing-accounting-software-a-buying-guide/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 16:32:01 +0000</pubDate>
		<dc:creator>Staff Writer</dc:creator>
		
		<category><![CDATA[Accounting Software]]></category>

		<category><![CDATA[accounting software]]></category>

		<category><![CDATA[SaaS]]></category>
<category>accounting software</category><category>SaaS</category>
		<guid isPermaLink="false">http://www.business-software.com/crm/crmbuzz/?p=211</guid>
		<description><![CDATA[When it comes to buying accounting software, you have a number of things to consider. This accounting software buying guide provides tips on defining you objectives, researching vendors, choosing on-site or on-demand.
What Can Accounting Software Do For Me?
Standard functions of most accounting software include: invoicing and tracking past-due bills, monthly reporting, credit card processing, customer [...]]]></description>
		<wfw:commentRss>http://www.business-software.com/crm/crmbuzz/choosing-accounting-software-a-buying-guide/feed/</wfw:commentRss>
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