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	<title>Comments on: Shift the Focus of Customer Relationships</title>
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		<title>By: Michael Rowles</title>
		<link>http://www.business-software.com/crm/crmbuzz/shift-the-focus-of-customer-relationships/comment-page-1/#comment-26</link>
		<dc:creator>Michael Rowles</dc:creator>
		<pubDate>Tue, 16 Oct 2007 21:57:09 +0000</pubDate>
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		<description>&lt;p&gt;Great article, we are very much tasked with making our customers, &quot;Raving Fans&quot;. This is also the title of another great customer experience book I believe in. &lt;/p&gt;
&lt;p&gt;Cheers and great post.&lt;/p&gt;
&lt;p&gt;Michael Rowles&lt;br /&gt;
CopiaTECH&lt;/p&gt;
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		<content:encoded><![CDATA[<p>Great article, we are very much tasked with making our customers, &#8220;Raving Fans&#8221;. This is also the title of another great customer experience book I believe in. </p>
<p>Cheers and great post.</p>
<p>Michael Rowles<br />
CopiaTECH</p>
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