Summary: BMC Software provides business software solutions that are mainly tailored towards supporting a company’s IT infrastructure. Their comprehensive solutions provide IT organizations with the ability to run their IT systems better and smarter, all at a lower cost, helping companies increase profit by driving down costs and increasing IT performance.

Is BMC Software Help Desk Right for You?

Founded in 1980, BMC Software main goal was to provide software solutions that allow businesses to derive the most benefit for their organizations from their respective IT infrastructure.

With over 15,000 customers in over 115 countries, BMC Software has built solid products that are capable of fulfilling the needs of businesses all over the world. BMC Software has a track record of success as a majority of the Fortune 500 companies turn to BMC Software for their business software needs.

BMC provides service and support solutions that enable companies to gain full control and oversight over all an organization’s service operations. BMC Software provides a suite of software applications that provides the comprehensive support tools and features your organization needs to run your IT and customer service departments more efficiently.

BMC’s suite of help desk applications consolidate many service desk tasks and are easily scalable to your business needs. With a centralized database and total control over all related support and IT processes from a single point, companies are capable of improving and providing the top level support that organizations need to stay successful.

BMC Software has a suite of applications that is customizable with the ability to integrate additional solutions easily. BMC Software’s solutions include:

BMC Remedy ITSM Suite – Simplify your business with tools that streamline many support and service processes from one comprehensive suite of applications. Gain control over aspects of your support and service departments and ensure all aspects are running as efficiently as possible.

BMC Remedy Service Desk – An automated workflow solution that streamlines the way incidents are handled and provides support to improve response times and improve IT department efficiency. Provides features to encourage self-service of issues to lower help desk volume and prevent the reoccurrence of issues.

BMC Remedy Asset Configuration Management – An asset management solution that helps manage software licensing costs while helping you stay in compliance. Integrates a variety of management processes to increase business efficiency and automates workflow processes.

BMC Remedy Change Management – Allows your business to effectively handle any changes that can affect the operation of your business. Ensure compliance and standardize your business to ensure your business can adapt effectively and enabling your company to continue to provide quality and timely support.

BMC Remedy Self Service – Enable customers to control their own service by providing them with the tools to solve their own issues. Allow your staff to be more effective by automating and filtering requests to your support staff.