Summary: FrontRange Solutions’ HEAT Service Desk Solution is an award winning help desk solution that is one of the most powerful solutions on the market today. HEAT Service Desk is one of FrontRange’s most popular software applications, providing companies with the tools necessary to improve service and support levels at a lower cost.

Is FrontRange Help Desk Right for Your Business?

With over 150,000 customers all over the world, FrontRange is able to identify and solve the problems of a wide range of companies. Founded in 1998, FrontRange Solutions has developed an identity of providing innovative solutions which help businesses simplify many complex processes.

As one of its most recognized solutions, FrontRange HEAT is a powerful and affordable help desk solution that enables organizations to provide high level service efficiently and effectively. Its ability to deliver high value service has been recognized through a number of different awards including the “Best Help Desk Solution –Americas Region” Award and the “ISM Top 15 Awards List”.

Built on over a decade of service management experience, HEAT was specifically designed to integrate service and support capabilities into one cost-effective solution. HEAT provides a complete service solution that provides quick answers to pressing issues and improves workflow processes allowing you to efficiently solve problems.

HEAT provides the visibility to help you identify problem areas within your service processes and the agility necessary to rapidly adapt to meet constantly changing market demands. Companies are able to shift their service strategies to become more proactive, helping to build stronger customer relationships and improve customer retention.

Companies have full control over their HEAT product with the ability to choose which modules they add to their solution. Addable modules include:

iHEAT – Allows Web access which enables employees to access HEAT remotely from anywhere.
HEAT Remote Support – Easily allow employees to provide customer support by enabling them to access customer computers remotely.
Inventory Management – Effectively manage and organize a variety of IT assets enabling companies to keep track of all IT related licenses and information.
Voice Enablement – Integrated telephony solutions which provide the customer a quick and easy way to contact employees for technical support, improving customer satisfaction.
Self Service – Allow customers to solve their own problems. Lower costs and decrease service loads as proactive customers are able to solve technical issues on their own.
HEAT Plus Knowledge – Integrated database of knowledge to allow centralized information to provide efficient referencing to enable quicker customer support.

FrontRange HEAT provides mid-sized businesses with the features and functionality they need to create stronger customer relationships by providing essential tools that improve customer service and satisfaction.