Summary: TechExcel’s Help Desk solutions provide companies with complete visibility and oversight over critical business processes. Their comprehensive help desk and IT service management solution, TechExcel ServiceWise, provides companies the tools and capabilities that are necessary to effectively maintain and manage important internal help desk and IT management processes.

Is TechExcel Help Desk Right for You?

TechExcel is a leading provider of Application Lifecycle Management and Service Solutions that help improve the communication and workflow between development and support departments.

Whether your company is a small 20 employee or a larger 10,000 employee support organization, TechExcel ServiceWise is a customizable Help Desk solution that can be tailored to fit your business needs. TechExcel also offers a simplified version of its popular ServiceWise solution, TechExcel ServiceWise HD, which is specifically designed to meet the needs of those companies with smaller help desk teams of ten employees or less.

TechExcel Service Suite allows companies to unify traditionally separate business processes such as service desk and CRM functions, enabling improved and optimized workflow processes which are more capable of handling the increasing workload and demand placed on existing outdated helpdesk solutions.

TechExcel ServiceWise is an integrated help desk solution that is very easy to install and quick to deploy. In addition, automated upgrading makes ServiceWise painless to maintain, as updates are downloaded and installed automatically.

TechExcel’s easily customizable and intuitive interface allows companies to get started quickly, lowering training time and cost. With easy configuration of workflow rules, companies can quickly have ServiceWise customized to enhance existing business processes.

TechExcel ServiceWise provides a host of features to enhance your help desk processes at a very reasonable cost. TechExcel features:

• Customizable user web portal allowing end users to perform a variety of functions easily; Allowing customers to request help for existing technical issues, update outdated software, report technical problems, and more all from the same place.
• Completely customizable and comprehensive reporting tools allowing your company to monitor key metrics and generate customized reports, providing complete oversight over all critical business processes.
• Notification features to ensure nothing slips through the cracks. Keep track of everything with alert and reminder tools that can be set to notify you based on your preferences.
• Automated routing of tasks and incoming problems with customizable business rules that allow you to choose who receives which types of tasks, dramatically improving efficiency and improving on existing workflow processes.