TechExcel’s Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment.

TechExcel ServiceWise is part of TechExcel Service Suite. TechExcel ServiceWise is a comprehensive help desk and IT service management solution designed to optimize every aspect of your service and support processes no matter how simple or complex your business processes may be.

With ServiceWise you are able to automate and streamline IT services and help desk activities with configurable workflow, process management, email notification and knowledge base. A powerful web portal facilitates self service, such as online incident submission, status checks, online conversations and intuitive knowledge base searches. ServiceWise gives your IT teams a single, integrated solution for: help desk incident management, problem escalation and analysis, IT change management, and optional holistic asset management and service level agreement modules.

By using point-and-click interfaces it can be easily configured and customized to suit your business needs. ServiceWise features include:

• Incident tracking and resolution
• Workflow-enabled email management
• Complete incident workflow
• Built-in reports and analysis
• Integrated asset management
• Employee Web Portal
• Fully customizable user interface
• Knowledge management

Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1,500 customers in more than 42 countries worldwide.