Citrix Online, a division of Citrix Systems, Inc., is a leading provider of easy-to-use, on-demand applications for remote desktop access, Web conferencing and collaboration. Its “Simpler Is Better” approach to empowering business productivity online offers small and mid-sized businesses, consumers and professionals an easier, more cost-effective and secure way to access and interact with information, customers, partners and employees in real time.

Citrix Online’s award-winning services, which are used by more than 20,000 businesses and hundreds of thousands of individual subscribers, include: Citrix® GoToMyPC® for easy, secure remote PC access from anywhere; Citrix® GoToAssist™ for live, easy remote support; Citrix® GoToMeeting™ for online meetings made easy; and Citrix® GoToWebinar™ the industry’s first do-it-yourself solution for Web events. Based in Santa Barbara, California, Citrix Online has satellite offices and data centers distributed around the world.

Citrix is the global leader and the most trusted name in application delivery infrastructure. More than 200,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100% of the Fortune 100 companies and 99% of the Fortune Global 500, as well as hundreds of thousands of small businesses and consumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2006 was $1.1 billion.

The company’s corporate mission is clear: To make every organization an on-demand enterprise where information is securely, easily and instantly accessible from anywhere, using any device.

GoToAssist Strengths

• Citrix Online’s GoToAssist remote support solution is dependable and scalable: Built-in redundancy and fault tolerance ensure that there is never one single point of failure, and the system is monitored 24/7 to make sure that GoToAssist is always available.
• GoToAssist’s Network Path Selection and Fast Failover enable faster performance by automatically determining the optimal connection path between two points and rerouting to another ISP if the original ISP’s service fails or is degraded.
• Citrix Online’s patented Bandwidth Adaptive Technology and screen-capture algorithm enable companies to engage in support sessions with all of their customers and employees, even those with connections as slow as 28.8Kbps.
• GoToAssist provides the best overall customer experience delivered on demand through a secure network of six data centers worldwide. No hardware or software is required, so an organization can be up and running in days.