- Consultant
Darlene Lin
Expert in CRM, Social, ITSM/IT Help Desk, and ERP
Darlene is a web contributor, specializing in the CRM, Social, IT Management and ERP segments. She has several years of experience covering the software technology world, writing about the latest companies and trends and interviewing the founders of emerging and innovative technology companies.

ParAccel Delivers a High-Performing Platform for Big Data Analytics
ParAccel CEO Chuck Berger discusses the business benefits of big data analytics and how ParAccel’s platform enables organizations to effectively analyze data for business improvement and growth.

Vendor Acquisition Roundup: Why Tech Giants Are Scooping Up Cloud and Social Upstarts
As social and the cloud gather steam in the enterprise software space, tech titans like Oracle, SAP, Google and IBM are playing catch-up by acquiring the hottest upstarts.

Bring the Power of Social Networks into the Enterprise with Socialcast
Socialcast powers a secure enterprise social network that brings together people, information, and applications to improve collaboration and communication.

Battle of the Tech Titans: The Oracle Lawsuit Wars
Oracle's prominence as a leading software provider means that its had its fair share of bad press and legal wrangling with other technology titans like SAP, HP, and Google.

Workbooks CRM Delivers a Complete View of Business
Workbooks CEO John Cheney discusses how Workbooks helps SMEs gain a complete view of their business, why CRM projects fail, and how Workbooks sets itself apart from other cloud CRM offerings.
According to Gartner's Magic Quadrant for Database Warehouse Management Systems, Teradata, Oracle, and IBM lead the market with EMC and Sybase not far behind.

Deep Dive into Nimble Social CRM
We take an in-depth, deep dive into Nimble to see what it has to offer and how it sets itself apart from being simply a social contact manager.
Hi Jack, If you're looking for a cloud-based accounting system, you have a few options such as Intacct, Acumatica, and FinancialForce.com. Our Top 15 Accounting Software Report includes more vendors that might be of interest to you.
Hi Rowena, There are many different ERP programs that are available on the Cloud; the right one for a particular business will depend on that business' requirements and needs. That said, a few of the leading cloud ERP solutions include NetSuite, Microsoft Dynamics, and SAP Business ByDesign.

Top CRM Software for Nonprofit Organizations
Learn how top CRM for nonprofits, Blackbaud, Microsoft Dynamics CRM, and CiviCRM, can help your organization create committed constituents, raise funds, and more.

Quickly Access and Analyze Big Data with Infobright
President and CEO Don DeLoach shares why Infobright’s “cult-like focus” on machine-generated data can help organizations gain a comprehensive understanding of their data to optimize their networks and improve performance.
In addition to Tenrox mentioned below, I would also take a look at Deltek Costpoint, which is built specifically for government contractors and comes with extensive accounting, compliance, and project management features.
Hi Sue, There are quite a few CRM solutions that work with Google Apps, including Zoho. Other solutions like Insightly and Capsule CRM also offer Google Apps integration. You can find a longer list at the Google Apps Marketplace too.
Zendesk integrates with many different CRM tools, including BatchBook, GetSatisfaction, Highrise, Microsoft Dynamics CRM, NetSuite, Salesforce, Solve360, SugarCRM, and TactileCRM. These solutions would all be suitable for a small business, depending on its needs, and they all also include client and contact management features.

Business Software Week in Review: Week of July 30 – August 3, 2012
Read our wrap-up of the major news items of the week of July 30 - August 3, 2012, with announcements from Google, Dropbox, HP, Oracle, and Salesforce.

Cautionary Tales and Tips to Avoid CRM Implementation Failure
Learn how to avoid CRM implementation failure with these cautionary tales and tips to create a successful CRM implementation strategy.
Depending on your needs, there are a variety of alternatives to Remedyforce, ServiceNow, and Nimsoft. You could take a look at HP Service Manager, FrontRange ITSM, Cherwell, or ChangeGear to name a few.
Hi Daniel, I'd suggest taking a look at FreshBooks, which is an online accounting solution built with all those features.
Depending on which version you use, both Quickbooks Online Plus and Quickbooks Premier include inventory management features.
Hi Barry, Both Legrand CRM and youGROW CRM are compatible with MYOB and are available as add-on products to their accounting solution.