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Vendor
Software Type
Product Summary
Salesforce.com
Call Center, Cloud CRM, Help Desk
Salesforce.com’s Service Cloud helps businesses deliver more responsive and faster service across every channel, from the contact center to social networks.
8x8
Call Center, Virtual Call Center
A hosted call center solution, 8x8 Virtual Call Center is built with powerful yet flexible call center management tools to improve agent productivity and customer service, but at a lower cost...
FrontRange
Help Desk
HEAT Service and Support cuts costs by automating routine tasks, increasing first call resolution, and consolidating and integrating service and support operations.
NetSuite
Cloud CRM
NetSuite CRM+ provides robust customer relationship management (CRM) abilities, which includes marketing automation, sales force automation (SFA), customer service and support...
IFS
Discrete Manufacturing, Distribution, Manufacturing, Process Manufacturing, Supply Chain Management, Transportation and Logistics
IFS has a focus on agile business, their four core processes being: service & asset management, supply chain, manufacturing, and project. With just one product line, IFS attributes its success...
BMC Software, Salesforce.com
IT Help Desk
Remedyforce was built by two leaders in their respective industries--BMC Software and Salesforce.com--to provide an IT help desk solution for the social enterprise.
Telax
IVR, Virtual Call Center
Telax Call Center software is a hosted call center solution that includes IVR and ACD features.
Sage
Cloud CRM, On Premise CRM
Sage SalesLogix is an award-winning CRM solution that provides a complete view of customer interactions across your sales, marketing, and customer service/support teams so they can...
Sage
Cloud CRM, On Premise CRM, Small Business CRM
The Sage brand name is familiar, and if you’re already using any of Sage’s business management tools you’ll find Sage CRM easy to start using. It’s a comprehensive system. Customization could take some time, though, as there are so many different ways to configure and tune your templates, user dashboards and application workflow.
Oracle
Cloud CRM
Oracle CRM On Demand is an on-demand solution that is best utilized by companies in the wealth management, automotive, technology and life sciences industries.
TechExcel
IT Help Desk
TechExcel ServiceWise is an adaptable, comprehensive IT service management solution designed to optimize service and support processes.
TechExcel
On Premise CRM
TechExcel CustomerWise is a powerful and effective software solution for customer service and support.
Acumatica
Cloud CRM
The Acumatica Customer Management Suite is a cloud ready customer relationship management (CRM) software that can be accessed from anywhere using any popular web browser...
TechExcel
Help Desk
TechExcel KnowledgeWise is a centralized, wiki-based knowledge management solution designed to facilitate team collaboration, improve efficiency, and mitigate data risk...
TechExcel
Help Desk
A web-based form management solution, TechExcel Formwise allows you to create fully customized online forms that can be integrated into your workflow processes. By bringing together...
TrackerRMS
Help Desk
TrackerRMS Ticket Management is built with a suite of applications to help businesses better manage ongoing customer support and interaction. TrackerRMS Ticket Management contains...
InContact
Call Center, Virtual Call Center
inContact Platform 2.0 is an award-winning call center solution built to reduce operational expenses, increase profitability, and improve agent performance.
super::tec
Business Performance Management, Call Center, Cloud CRM, Enterprise CRM
Swivelscript can automate manual user tasks on the desktop for most applications, from green screen to Windows and web. It does this without requiring changes in the underlying applications, additional servers, or additional training for the end users.
EasyAccess Business Solutions
Call Center, Contact Management, Defect Tracking, Help Desk, IT Asset Management, IT Help Desk, IVR, PC Lifecycle Management, Time and Billing, Virtual Call Center
.Biz is an ASP.NET web-based suite of applications based on the ITIL / ITSM industry best practices.
FlowCentric Technologies
Business Process Management
FlowCentric Processware is a Business Process Management Suite built on top of the Microsoft product stack. The suite includes a mixture of web applications, services, Windows applications and repositories.
Brightpearl
Accounting, Business Process Management, Cloud CRM, Contact Management, Email Marketing, Lead Management, Point-of-Sale, Retail Management, Small Business CRM, Supply Chain Management
Brightpearl is fully integrated web-based business management software for small and medium businesses.
Ivinex
Call Center, Cloud CRM, Small Business CRM
Ivinex is a unique CRM that takes a holistic approach to providing organizations with the tools they need to manage and optimize their customer relationships.
Vivantio
Call Center, Help Desk, IT Asset Management, IT Help Desk, IT Infrastructure Monitoring, IVR, PC Lifecycle Management, Virtual Call Center
Vivantio Service Desk is a comprehensive solution that can scale up or down, supporting the needs of global enterprises that have over 100 support agents, as well as companies with single technicians.
Five9
Call Center, IVR, Virtual Call Center
Five9 provides an all-inclusive suite of on-demand tools for small to global call centers serving in customer service, tech support, collections, disaster recovery and notification capacities across a wide variety of industries.
Zendesk
Help Desk
Zendesk customer service software enables businesses large and small around the world to deliver rapid, quality response to customer support queries with easy-to-use browser-based technologies.
QAD
Accounting, Contact Management, Distribution, Process Manufacturing, Supply Chain Management
QAD Enterprise Applications provides your company with a way to simply and effectively have your company working at peak efficiency.
UpToMarket
Customer Service, Help Desk, IT Asset Management, IT Help Desk, IT Management, PC Lifecycle Management
UpToMarket is a customizable Web-based marketing and sales tool with fast and intuitive drag and drop interfaces.
Kana
Enterprise CRM
KANA Service Experience Management streamlines your company’s workflows and provides you with complete control over the client service experience.
Kana
Email Marketing
The KANA Email Response solution is the only solution that presets the process of capturing, recording, analyzing, routing, and suggesting answers to clients queries.
Avaya
Call Center
Avaya Contact Center Control Manager transforms your contact center into a more aware, attentive, and responsive business. Avaya Contact Center Control Manager provides you with a way to evolve with customers’ ever changing needs.
Avaya
Call Center
Avaya Aura Contact Center provides your company with real-time information that can be delivered through multiple channels of communication to deliver service on customers’ own terms.
Avaya
Call Center
Avaya Aura Call Center Elite helps your business deliver personalized service to your customers as well as simplifying customer management, result tracking, and agent training.
LiveOps
Call Center, Virtual Call Center
The LiveOps Platform improves the quality of your business’ customer experiences by providing the largest cloud-based contact center in the world.
Avaya
Call Center
The Avaya Interaction Center gives you complete control of contact-center communications across various channels.
Avaya
Call Center
Avaya Business Advocate provides your business with a single universal queue that lets you manage all voice, email, and web chat interactions with customers.
Avaya
Call Center, Social Support
Avaya Social Media Manager helps you manage data from social media channels and analyze it using intelligent tools.
Avaya
IVR
Avaya Interactive Response automates telephone transactions, answers incoming calls, asks questions, and provides information.
Avaya
Call Center
Avaya Proactive Contact is the industry-leading outbound platform for creating and managing outbound campaigns and customer communications.
Avaya
Call Center
Avaya Proactive Outreach Manager provides fully automated outbound campaign management to enable your business to create and deliver voice, email or SMS messages.
Cisco, Convergys
Call Center
Convergys IP Contact Center solution provides businesses with a way to efficiently route various types of customer communication to a live agent or self-service option.
Avaya
Call Center
Avaya Call Management System is a database, administration and reporting application built for contact centers with high call volume.
Angel
Call Center, IVR, Virtual Call Center
Angel Virtual Call Center brings industry-leading IVR and speech technology together in one full-featured call center solution.
Angel
IVR
Angel Inbound IVR platform can identify words and sentences to interact with callers in real-time and route them to the appropriate agents or self-service.
Angel
Call Center, IVR, Virtual Call Center
Angel Outbound IVR provides businesses with an efficient solution that provides personalized customer support, mass audience communication and an easy way to serve customers’ needs.
BPMonline
Help Desk
BPMonline Service Desk enhances your company’s customer service and streamlines Service Desk operations with customized and automated processes.
Aspect
Call Center, Virtual Call Center
Aspect Unified IP Platform transforms your call center into a unified platform with customer contact capabilities for inbound, outbound, portal, voice, internet contact, and multichannel self-service.
Genesys
Call Center, IVR, Virtual Call Center
Genesys IVR provides your business with internet technology and voice self-service applications that decrease costs, halt customer frustration and improve the customer experience.
Genesys
Call Center, Enterprise Social
Genesys Social Engagement helps businesses create an integrated approach to transform social media opportunities into actual business benefits.
Genesys
Call Center, Virtual Call Center
Genesys Inbound Voice provides your business with voice software that will connect callers with the correct resource to enhance customer satisfaction.
Genesys
Call Center, Virtual Call Center
Genesys Outbound Voice optimizes customer outreach, helping your business become more productive and cost-effective with tools that support multi-channel campaigns
Voxeo
Call Center, IVR
Prophecy IVR Platform Software automates interaction with telephone callers to reduce the cost of common sales, services, collections and support calls to and from a business.
ADP, Plum Voice
IVR
Plum IVR Hosting Suite provides your business with the tools to connect to your customers with their multiple speech engines and inbound and outbound calling features.
PhaseWare
Help Desk
PhaseWare Tracker provides your company with all the tools for customer management, complaint management, time tracking, and SLA compliance.
Troppus Software
Call Center, Help Desk, Virtual Call Center
Troppus Digital LifeSupport helps your business reduce the costs associated with customer care and technical support through intelligent self-help, real-time sharing, multi-faceted messaging and a consolidated dashboard.
Aspect
Call Center, Workforce Management
Aspect Workforce Management Software delivers enterprise engagement through advanced forecasting, scheduling, tracking, seat planning and adherence to monitoring capabilities.
Pronexus
IVR
Pronexus VBVoice enables the creation of inbound and outbound IVR solutions including auto-attendants, automated payments, notifications and surveys.
Freshdesk
Help Desk
Through customized tickets and helpdesk overview, Freshdesk Customer Support Software helps organizations manage their customer support tickets in an efficient manner.
Tenmiles Corporation
Help Desk
Helpdesk Pilot is a Help Desk solution that runs as a packaged Virtual Machine that includes all necessary components. It can be run on any server over a virtualization platform.
Help Desk Technology
Help Desk
HelpStar Enterprise improves user interaction with the client’s help desk. The program uses a ribbon interface and integrates several features that automate many help and service desk functions and allow for the quick modification of templates.
MacDesign Studio
IT Help Desk
Web Help Desk is one of the earliest examples of a fully web-based help desk solution. The program applies best practices of the Information Technology Infrastructure Library (ITIL).
EnterpriseWizard
Help Desk
EnterpriseWizard Help Desk provides Change Management, Asset Management, Time Management and Customer Survey functionality—a fully featured ITSM suite. Reduced response times through automatic call assignments and bottleneck alerts work to improve customer satisfaction.
Yellowfish
Help Desk
Revelation Help Desk provides a help desk solution capable of running entirely as a browser-based software application. The program features full integration with Microsoft Outlook, tying help desk processes into the internal email system and allowing for functionality like anonymous email processes, automatic escalation and ticket assignment, and ticket updates via email.
Comm100
Help Desk
Comm100 Help Desk provides a highly customizable interface that ensures you can personalize your help desk solution to your company's needs.
Astea International
Call Center
Alliance Contact Center provides customer services representatives with the tools to improve response time with real-time access for all required information.
ManageEngine
Help Desk
ManageEngine SupportCenter Plus allows companies to efficiently manage customer tickets, accounts and contact information.
Alloy Software
IT Help Desk
Alloy Navigator's business process automation engine streamlines IT operations into a unified software system. Flexible and highly customizable, Alloy Navigator tailors data flows and service request workflows according to priority.
C2
Help Desk, SaaS
C2 Enterprise Help Desk is a service desk solution that simplifies the way IT departments centralize an organization's service requests, offering complex processing automation, email gathering and analysis - fully ITIL-compliant.
bigWebApps
Help Desk, SaaS
bigWebApps HelpDesk enables help desk teams to provide personalized support services. The software groups your organization's tasks, voicemails, and emails into one easily-accessible service provider, prioritizing and tracking ticket requests.
Beetil
IT Help Desk
Beetil IT Service Management optimizes your IT processes according to ITSM best practices, wrapped into a centralized, collaborative tool.
Cynergy
Help Desk
Cynergy is a web-based customer support software system that improves customer and employee communication. A fully customizable user dashboard shows all ticketing activity based on permissions.
EnterpriseWizard
Help Desk
EnterpriseWizard HelpDesk goes beyond standard ticketing and self-service features to include business workflows and a knowledge base with extensive reporting functionality.
Hesk.com
Help Desk
HESK.com helps IT departments improve customer support, reduce IT workloads and create visibility into past and current support tickets. HESK.com can be deployed for free on your own server or on a remote HESK.com server.
Help Scout
Help Desk
The first invisible help desk, Help Scout allows users a unified interface that lets them communicate with customers through a single portal, but the customer only receives a reply through the original medium they contacted the user with.
h2desk
Help Desk
h2desk Help Desk manages support tickets using a variety of features including email conversion, customer issue tracking, a simplified search engine, and a self-service support client portal.
FocalScope
Help Desk, SaaS
FocalScope Help Desk is an email management and live chat solution designed to better handle customer requests. FocalScope provides email ticketing including threading, personalized notes, follow-up notifications and personal/group management.
Zoho
Help Desk
Zoho Support is a help desk solution that allows companies to access data from anywhere as well as provide the latest up-to-date information to their customers. Offering a low price and flexible plans, Zoho Support fits the needs and budget of any organization.
Kayako
Help Desk, SaaS
Kayako Fusion's multi-channel help desk solution enables companies to interact more effectively with their customers through email, tickets, live chat, remote desktop support, VoIP, and self-help.
Novo Solutions
Help Desk, SaaS
Novo Solutions is a help desk solution that promotes ITIL practices throughout the organization. It is equipped with a web-based customer support portal, as well as advanced tracking and ticketing functionality to ensure optimal visibility and communication as well as a fully streamlined support process.
Magnoware
Help Desk
Magnoware DataTrack an IT Help Desk solution that automates your delivery of support and services through workflow and centralized tracking functionality.
LogicNow
Help Desk
LogicNow helps organizations improve their customer experience with a supported online presence, providing an interactive front-end help desk module that allows customers to browse help topics and submit support requests.
OTRS Solutions
Help Desk, SaaS
OTRS Help Desk centralizes and streamlines the help desk process, providing customers and employees with way to effectively communicate with each other to resolve issues and requests. OTRS Help Desk provides self-service functionality as well as custom branding to create a personalized user experience.
Aspect
Customer Service, Workforce Management
Aspect Seamless Customer Service is a unified communications solution for contact centers that reduces cost per-customer inquiry.
Aspect
Customer Service, Workforce Management
Aspect Software specializes in Microsoft communications and collaboration tools. Aspect Blended Interaction offers unified communications for contact centers.
Aspect
Call Center
Aspect Software applies Microsoft communications and collaboration tools to help businesses deliver. Aspect Unified Outreach covers interaction management.
Aspect
Call Center, Workforce Management
Aspect Productive Workforce is a customer contact application connecting agents, back office and enterprise knowledge workers for collaboration.
[24]7
Customer Service
24/7 Inc Px Mobile delivers an experience that leverages enhanced capabilities such as location information and speech commands
[24]7
Customer Service
24/7 Inc Px Online powers web self-service apps through statistical models of visitor intent and advancement.
[24]7
Call Center, Customer Service, Help Desk, Virtual Call Center
24/7 Inc Px Assist provides an intelligent interaction platform for voice assistance and live chat through smart routing and predictive analysis.
[24]7
Call Center, IVR
anticipates caller requests and integrates with your existing call center infrastructure to transfer CTI information to voice agents.
Polar
Help Desk
Polar Help Desk 5 is a web-based service desk software that helps companies establish, automate and manage their ITIL database systems, allowing employees and customers to interact effectively while providing optimized support within their customer care centers.
Safe Harbor
Help Desk
Safeharbor SmartSupport is a community forum management platform with powerful search, reporting, ticketing and workflows functionality. By actively searching, accessing, interacting with and updating information, the software provides users with a comprehensive overview of all customer communications.
CallFire
Call Center
CallFire provides a simple to use and enterprise scalable cloud telephony platform. Callfire Cloud Call Center makes outbound dialing economical.
ConnectFirst
Call Center, IVR
ConnectFirst is telecom service provider and call center solution firm. ConnectFirst Inbound Call Center is a hosted solution that helps controls call flow.
CallFire
Call Center, IVR
CallFire is a simple to use and enterprise cloud telephony platform. Callfire Hosted IVR lets you build telephone IVRs, surveys and set up auto attendants.
3CLogic
Call Center, Virtual Call Center
3CLogic Multiple IP Contact Center provides centralized control via web-based reports and tools to help measure, monitor, and scale your business.
Aastra
Customer Service, IT Help Desk
The Aastra 400 provides an all-in-one Unified & Collaborative Communications solution with a product range that includes terminals, communication servers, mobility solutions, and software.
Aastra
Call Center, Cloud Hosting, IT Management, SaaS
The Aastra 5000 is an open standards-based system with over 500 functions, and a SIP Trunk interface that enables connection to Voice over IP operators
Aastra
Call Center, IT Management, SaaS
With its management, call control, and UC applications pre-installed on a single server, Aastra 700 enables companies to build their state-of-the-art IP solution in a cost-efficient and convenient way.
Aastra
Call Center, SaaS
Aastra 800 is a communication server for PCs with an optimized installation.
Aastra
Customer Service, IVR
Aastra Clearspan is a pure SIP softswitch for very large enterprises
Digimind
Social Intelligence, Social Monitoring
Digimind Online Reputation monitors what consumers are saying about brands, companies, and their products to let CI practitioners swiftly identify threats and opportunities.
eGain
eCommerce, Sales, Social Monitoring, Social Support
eGain Interactive Sales Suite helps eBusiness and marketing teams turn company websites into an interactive shopping platform.
eGain
Call Center, Virtual Call Center
eGain Service Suite offers contact center and customer service software. Transform your call center into multichannel customer interaction hubs.
Desk.com
Help Desk, SaaS
Desk.com Help Desk is a customer service solution that centralizes social media accounts and ensures optimized email and chat response times from anywhere in the world.
VanillaDesk
Help Desk, SaaS
VanillaDesk is a Software-as-a-Service help desk solution for enterprises to interact with their customers by offering internal IT departments and external IT providers a user-friendly interface and efficient reporting capabilities, supporting core Information Technology Infrastructure Library (ITIL) V3 processes.
Echopass Hosted Call Center
Call Center, Virtual Call Center
Echopass Hosted Call Center integrates routing & workforce management apps for delivery to desktop agent softphones, with single view reporting, management.
Fonality
Call Center, IVR
Fonality Connect is a business communication solution that scales and implements without technical expertise. This solution deploys quickly and cuts costs.
Fonality
Call Center, Virtual Call Center
Fonality Connect+ offers communications, collaboration and contact center tools. Enjoy enterprise telephony features, real-time data, advanced routing etc.
Fonality
Call Center, IVR, Virtual Call Center
Fonality Enterprise is a dedicated, hosted communication solution with enterprise grade features and unified communications all offered at a low cost.
KnoahSoft
Call Center, Customer Service
KnoahSoft's Harmony 3.0 is a VoIP-enabled SaaS contact center management solution that enables you to record, review and monitor calls, emails and chat sessions either in real time via dashboards and screen captures, or after-the-fact with recordings and metrics.
Virtual Hold Technologies
Call Center, Customer Service
Introduced in April 2012 at Genesys G-Force Americas, the VHT Conversation Bridge enables for the holding of a customer’s place in a queue and calls them back when an agent is available to speak to them, regardless of the type of channel a customer is contacting a company through: gaming console, mobile app, smartphone, social media site, website.
Jitbit
Customer Service, Help Desk
Jitbit Help Desk is software for enabling customer support and managing your help desk system. It allows your company to track support tickets, deal with customer issues, monitor customer feedback, and handle all communications with its two-way seamless integration into your email system.
Jitbit
Customer Service, Help Desk
Jitbit Hosted CRM is a cloud CRM for managing your organization's interactions with customers and prospects, enabling you to track contacts and implement your sales, marketing and customer service processes. Track and report on everything from contacts and company names to upcoming tasks.
Envision
Call Center, Customer Service, Human Resources, Learning Management
Envision Quality Monitoring helps call center supervisors identify trends and issues among agents, as well as create personalized coaching solutions for its customer service staff.
Envision
Call Center, Content Management, Customer Service
Envision Full-time Recording is a call center audio recording solution that allows organizations to easily record, save, archive, and retrieve customer interactions. Recorded calls can be used for training, quality assessment, or regulatory compliance--a distinct benefit for financial institutions and insurance companies.
LiveOps
Call Center, Customer Service
LiveOps Voice is a multichannel agent desktop and phone application built atop the LiveOps platform that gives call center agents a web-based panel for making and routing inbound and outbound calls. The software easily integrates with other desktop managers and CRM platforms, making it flexible and interactive.
Noetica
Call Center, Customer Service
SYNTHESIS is a call center software platform that integrates CRM, scripting, and CTI. Through its visual interaction design framework and a foundation of SYNTHESIS Business Process Management, the platform aims to optimize the effectiveness of call center employees.
TASKE
Call Center, Customer Service
TASKE Contact is call center management software that aims to improve the level of service for call center operators. The software’s base features include ACD monitoring, a call history system, call recording, a reports generator, and a visualizer.
TASKE
Call Center, Customer Service
TASKE Reporter is a call reporting solution designed for companies with small call centers. The program is entirely web-based and provides simple call center intelligence, such as call history logs, agent performance tracking, and activity review.
Rostrvm
Call Center, Customer Service
Rostrvm offers a suite of call center applications that boosts professionalism and efficiency in inbound and outbound call center operations. The suite features four primary modules.
j2 Global
Mobile Business Apps, SaaS, Virtual Call Center, Web Conferencing
j2 Global’s Onebox is an all-in-one virtual Private Branch Exchange (PBX). The service offers a virtual receptionist, employee and department directory, and call routing. A unified inbox is provided to store voicemails, emails, and faxes.
j2 Global
Call Center, SaaS, Virtual Call Center, Web Conferencing
j2 Global’s eVoice is an automated phone answering and routing system (virtual phone system). The service will answer calls with a professional recording.
Better Plan Ltd.
Call Center, Customer Service, Help Desk, Human Resources, Workforce Management
WFMwizard is a workforce management application for small/medium call centers that offers the complete workforce management planning cycle.
Salesforce.com
Social Marketing, Social Media Management, Social Monitoring, Social Support
Salesforce Radian6 Engagement Console is a platform for interacting with your customers via social media. This software works across social media sites such as Twitter and Facebook, blogs, online forums, news outlets, and social news sites to capture millions of posts daily.
Noble-Amcat
Call Center
Noble-Amcat’s Contact Center Suite is a flexible, modular multi-channel communications system for call centers. The core program manages inbound and outbound contacts, provides CTI, uses multi-channel contact, and has workplace management and recording systems.
Telstar
Call Center
DataTel xSELLerator is call center solution that boosts phone agent efficiency in inbound and outbound calling. Phone agents will save a lot of time on the job with tools such as the predictive dialer, IVR, and the automatic call distributor scheduler, where agents receive calls that are most relevant to their expertise.
Pegasystems
Help Desk
Pega Case Management helps your company resolve customer problems with efficiency and consistency. To do this, Pega Case Management provides customer service agents with complete information displays, recommends agents to cases based on expertise, and adapts to case complications on the fly.
TouchStar
Call Center
TouchStar Call Center is comprehensive call center software that is divided into six modules. Depending on the modules purchased, users can use a predictive dialer designed to boost productivity by 400%, manage phone campaigns, track phone agents' performance, and more.
TouchStar
Call Center
TouchStar CallGenX is a predictive dialer tool designed for industries that need to make the most out of outbound calls. The product easily improves contact rates by 200% to 400% compared to manual dialing.
Transera
Business Performance Management, Call Center
Transera Adaptive Customer Engagement is a cloud-based call center solution designed to increase the transparency of call center operations and analyze call center data. Three key modules help companies see which campaigns are working, what is causing spikes in calls, etc. to fine-tune their performance.
Transera
Business Performance Management, Call Center
Transera Contact Center Software is a cloud-based call center solution that eliminates the need for a dedicated connection between the customer and the phone agent. Any Internet-enabled computer can tap into the software solution, simplifying access for outsourcers and agents alike.
Sword Ciboodle
Call Center, Customer Service
Sword Ciboodle's Ciboodle One is sales and service desktop software that strengthens your service interactions with customers. Made for call centers, the program provides your agents with important customer information during calls, a training program, and improved first call resolution. Additionally, Ciboodle One creates and organizes customer profiles, logs customer interactions, monitors agent performance, and provides multilingual and multi-channel support. All of these features are available on this single desktop solution.
Sword Ciboodle
Customer Service, Help Desk
Ciboodle Live is high-quality web self-service customer support solution that reduces the need for face-to-face customer service interaction. Ciboodle Live is comprehensive enough to handle common customer service requests so that your agents can focus on handling more complex inquiries. In the event that the self-service portal cannot help customers, the click of a single button can bring your customers to live help. Ciboodle Live is highly customizable, allowing you to personalize customer interactions to how you see fit.
Sword Ciboodle
Help Desk
Sword Ciboodle Flow is a case and workflow management solution designed with best practices in mind. To expedite case resolution, Ciboodle Flow can tie a variety of media — including images, transcripts, and scanned documents — and assign expertise-relevant agents to specific customer quotes, orders, complaints, and inquiries.
LiveOps
Call Center, Customer Service, Help Desk
LiveOps Chat & Email is an application built on the LiveOps platform that allows your contact center agents to converse with web visitors in real time using web chat and email tools. The software can be embedded onto your website and accessed by prospects with one click.
Aastra
Call Center
Solidus eCare Lite is a solution for enabling smaller contact centers (up to 50 agents) to have the same great features that larger centers enjoy.
Aastra
Call Center
Solidus eCare is a feature-rich, contact center solution that touts itself as a fully integrated end-to-end solution for enterprise communication.
Aastra
Call Center, IVR
Smart and easy to operate as well as simple to use and maintain, Aastra Technologies OIP Call Center is a cost-effective tool for companies who are looking to optimize the availability of their agents for the benefit of their customers.
InContact
Cloud Computing, Customer Service, SaaS
The inContact - iContact Hosted IVR allows agents to focus on a call center's most profitable activities and the goal of this product is to help find the right balance of profitability and exceptional customer service.
3i Infotech
IT Help Desk
3i Infotech i-enable sd is an ITIL web helpdesk program made for IT companies. From ticket submission to case resolution, you can track multiple support inquiries and react to each one based on its severity, ultimately preventing escalation.
Amdocs
Help Desk
Amdocs Support is a case management solution that improves customer service, increases revenue, and optimizes workflows. To handle customer cases, this product uses a ticketing system that speeds up response times and guarantees that no inquiry falls through the cracks.
Amdocs
Call Center
Amdocs Smart Agent Desktop is a call center software suite that features five products. The Customer Interaction Manager operates on a single unified desktop, and it provides agents with relevant information during calls, increases first call resolution, reduces training time for agents, and improves the customer experience overall.
Amdocs
Call Center
Amdocs Marketing Connector helps your service agents maximize each customer interaction by providing them with service recommendations tailored for that customer. This product uses customer data to create customer-specific promotions, and it displays how likely the customer will accept the offer.
Amdocs
Call Center
Amdocs Customer Interaction Manager provides customer service agents with a single, unified desktop that allows them to access the business processes and information they need to satisfy the customer.
Amdocs
Business Performance Management
Amdocs Analytics Connector takes data from your business intelligence tools and converts it into understandable information that your service agents can use when interacting with customers.
Interactive Intelligence
Call Center
The Interactive Intelligence Contact Center is adaptable as both cloud-based or on-premise and it enables contact centers to offer consistency and efficiency through a single re-integrated application suite.
Astute Solutions
Help Desk
Astute Solutions RealDialog is a self-service knowledge management system for you, your customers, and your workers that quickly and automatically provides answers, eliminating the need to manually search through scores of pages, documents, and data.
Servora
Help Desk
Servora Customer Support provides you with tools to answer customer inquiries quickly and help the customer in any way possible.
Cincom
Call Center
Cincom Synchrony is customer experience management software with a number of tools to help resolve customer cases better. For instance, this product comes with an Intelligent Guidance system, a unified agent desktop, success-based routing, multi-channel communication, and agent reporting.
Casengo
Customer Service, Help Desk
Casengo Social Support is a customer support app that enables you to respond to customer inquiries quickly. The software detects customer problems across a variety of channels, such as e-mail, chat, and social media, so that you can receive more comprehensive insight into issues with your brand or product. When talking with the customer, you can interchangeably switch between chat and e-mail, and the software makes it easy to collaborate with your teammates.
BazaarVoice
Customer Service, Social Support
BazaarVoice Connections is software that allows brands to connect directly with online shoppers through retail sites. Brands can increase average order value, search traffic and conversion rates while decreasing customer service costs by engaging customers and answering questions directly on the retail platform.
Junction Solutions
Call Center, Customer Service, Distribution, ERP, Inventory Management, Point-of-Sale, Retail, Supply Chain Management, Warehouse Management
Junction Solutions JunctionMCR is an ERP system designed for multi-channel retail companies that need to manage high-volume, dynamic supply chains. The product comes with modules for customer service, ordering, pricing, merchandising, POS, warehouse management, supply chain management, and sales. Additionally, you can make use of the system’s BI functionality to analyze customer data and create targeted promotions and offers. JunctionMCR can integrate with Microsoft Dynamics AX and is available as an on-premise or SaaS solution.
Junction Solutions
Customer Service, Inventory Management, Retail
Junction Solutions CLEARthru is a customer communications solution that provides the customer with data on your produce products. To use this product, you first generate and print a CLEARthru label and apply it to your products. The customer can then use the information on the label to trace the product’s source, grower, etc. over the web or through a mobile device. Ultimately, CLEARthru should increase brand loyalty and inspire consumer confidence at a low cost.
Skyware
Cloud CRM, Help Desk, Marketing Automation, Sales Force Automation
Skyware CRM+ is a comprehensive Cloud-based system that manages entire customer lifecycles and goes beyond typical CRM software. For instance, this program integrates with back office processes and sports SFA and marketing automation functionality.
Seradex
Accounting, Cloud CRM, CRM, Customer Service, ERP, Help Desk, Human Resources, Inventory Management, Job Shop Manufacturing, Manufacturing, Payroll, Supply Chain Management, Time and Billing
Seradex ERP is an ERP system that can be preconfigured to meet your industry-specific needs.
SchoolDude
Customer Service, Help Desk
SchoolDude IT Direct is IT help desk ticketing software designed for educational institutions.
eResourcePlanner
Call Center, Workforce Management
eResourcePlanner is an innovative contact center service that automates many of the manual scheduling and staff management requests that large organizations now perform with paper based, labor intensive processes.
Aptean
CRM, Customer Service, Help Desk, IT Help Desk, IT Management, Remote Support
Aptean SupportSoft eService helps companies in the IT helpdesk, telecommunications, and high tech support industries solve support cases quickly and effectively.
WORKetc
Accounting, Cloud CRM, Content Management, CRM, Customer Service, Document Management, Email Marketing, Help Desk, Marketing, Small Business CRM
WORKetc is a comprehensive SMB software suite that boasts functionality for CRM, billing, project management, and more.
PRIAM
Customer Service, Help Desk
PRIAM CRMagic is a call center management system that can streamline your agents’ operations.
System Dynamics Corporation
Accounting, CRM, Customer Service, Distribution, Enterprise CRM, ERP, Financial Management, Help Desk, Human Resources, Inventory Management, Manufacturing, Payroll, Supply Chain Management, Talent Management, Transportation and Logistics, Warehouse Management, Workforce Management
System Dynamics Corporation DYNAMIC 3i ERP is an ERP solution that is offered in four versions, depending on the size and needs of your company.
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