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Vendor
Software Type
Product Summary
Salesforce.com
Call Center, Cloud CRM, Help Desk
Salesforce.com’s Service Cloud helps businesses deliver more responsive and faster service across every channel, from the contact center to social networks.
8x8
Call Center, Virtual Call Center
A hosted call center solution, 8x8 Virtual Call Center is built with powerful yet flexible call center management tools to improve agent productivity and customer service, but at a lower cost...
InContact
Call Center, Virtual Call Center
inContact Platform 2.0 is an award-winning call center solution built to reduce operational expenses, increase profitability, and improve agent performance.
super::tec
Business Performance Management, Call Center, Cloud CRM, Enterprise CRM
Swivelscript can automate manual user tasks on the desktop for most applications, from green screen to Windows and web. It does this without requiring changes in the underlying applications, additional servers, or additional training for the end users.
EasyAccess Business Solutions
Call Center, Contact Management, Defect Tracking, Help Desk, IT Asset Management, IT Help Desk, IVR, PC Lifecycle Management, Time and Billing, Virtual Call Center
.Biz is an ASP.NET web-based suite of applications based on the ITIL / ITSM industry best practices.
Ivinex
Call Center, Cloud CRM, Small Business CRM
Ivinex is a unique CRM that takes a holistic approach to providing organizations with the tools they need to manage and optimize their customer relationships.
Vivantio
Call Center, Help Desk, IT Asset Management, IT Help Desk, IT Infrastructure Monitoring, IVR, PC Lifecycle Management, Virtual Call Center
Vivantio Service Desk is a comprehensive solution that can scale up or down, supporting the needs of global enterprises that have over 100 support agents, as well as companies with single technicians.
Five9
Call Center, IVR, Virtual Call Center
Five9 provides an all-inclusive suite of on-demand tools for small to global call centers serving in customer service, tech support, collections, disaster recovery and notification capacities across a wide variety of industries.
Avaya
Call Center
Avaya Contact Center Control Manager transforms your contact center into a more aware, attentive, and responsive business. Avaya Contact Center Control Manager provides you with a way to evolve with customers’ ever changing needs.
Avaya
Call Center
Avaya Aura Contact Center provides your company with real-time information that can be delivered through multiple channels of communication to deliver service on customers’ own terms.
Avaya
Call Center
Avaya Aura Call Center Elite helps your business deliver personalized service to your customers as well as simplifying customer management, result tracking, and agent training.
LiveOps
Call Center, Virtual Call Center
The LiveOps Platform improves the quality of your business’ customer experiences by providing the largest cloud-based contact center in the world.
Avaya
Call Center
The Avaya Interaction Center gives you complete control of contact-center communications across various channels.
Avaya
Call Center
Avaya Business Advocate provides your business with a single universal queue that lets you manage all voice, email, and web chat interactions with customers.
Avaya
Call Center, Social Support
Avaya Social Media Manager helps you manage data from social media channels and analyze it using intelligent tools.
Genesys
Call Center, Virtual Call Center
Genesys Outbound Voice optimizes customer outreach, helping your business become more productive and cost-effective with tools that support multi-channel campaigns
Avaya
Call Center
Avaya Proactive Contact is the industry-leading outbound platform for creating and managing outbound campaigns and customer communications.
Avaya
Call Center
Avaya Proactive Outreach Manager provides fully automated outbound campaign management to enable your business to create and deliver voice, email or SMS messages.
Cisco, Convergys
Call Center
Convergys IP Contact Center solution provides businesses with a way to efficiently route various types of customer communication to a live agent or self-service option.
Avaya
Call Center
Avaya Call Management System is a database, administration and reporting application built for contact centers with high call volume.
Angel
Call Center, IVR, Virtual Call Center
Angel Virtual Call Center brings industry-leading IVR and speech technology together in one full-featured call center solution.
Angel
Call Center, IVR, Virtual Call Center
Angel Outbound IVR provides businesses with an efficient solution that provides personalized customer support, mass audience communication and an easy way to serve customers’ needs.
Aspect
Call Center, Virtual Call Center
Aspect Unified IP Platform transforms your call center into a unified platform with customer contact capabilities for inbound, outbound, portal, voice, internet contact, and multichannel self-service.
Genesys
Call Center, IVR, Virtual Call Center
Genesys IVR provides your business with internet technology and voice self-service applications that decrease costs, halt customer frustration and improve the customer experience.
Troppus Software
Call Center, Help Desk, Virtual Call Center
Troppus Digital LifeSupport helps your business reduce the costs associated with customer care and technical support through intelligent self-help, real-time sharing, multi-faceted messaging and a consolidated dashboard.
Genesys
Call Center, Enterprise Social
Genesys Social Engagement helps businesses create an integrated approach to transform social media opportunities into actual business benefits.
Genesys
Call Center, Virtual Call Center
Genesys Inbound Voice provides your business with voice software that will connect callers with the correct resource to enhance customer satisfaction.
Voxeo
Call Center, IVR
Prophecy IVR Platform Software automates interaction with telephone callers to reduce the cost of common sales, services, collections and support calls to and from a business.
Aspect
Call Center, Workforce Management
Aspect Workforce Management Software delivers enterprise engagement through advanced forecasting, scheduling, tracking, seat planning and adherence to monitoring capabilities.
ConnectFirst
Call Center, IVR
ConnectFirst is telecom service provider and call center solution firm. ConnectFirst Inbound Call Center is a hosted solution that helps controls call flow.
Astea International
Call Center
Alliance Contact Center provides customer services representatives with the tools to improve response time with real-time access for all required information.
CallFire
Call Center
CallFire provides a simple to use and enterprise scalable cloud telephony platform. Callfire Cloud Call Center makes outbound dialing economical.
Aspect
Call Center
Aspect Software applies Microsoft communications and collaboration tools to help businesses deliver. Aspect Unified Outreach covers interaction management.
Aspect
Call Center, Workforce Management
Aspect Productive Workforce is a customer contact application connecting agents, back office and enterprise knowledge workers for collaboration.
[24]7
Call Center, IVR
anticipates caller requests and integrates with your existing call center infrastructure to transfer CTI information to voice agents.
[24]7
Call Center, Customer Service, Help Desk, Virtual Call Center
24/7 Inc Px Assist provides an intelligent interaction platform for voice assistance and live chat through smart routing and predictive analysis.
3CLogic
Call Center, Virtual Call Center
3CLogic Multiple IP Contact Center provides centralized control via web-based reports and tools to help measure, monitor, and scale your business.
CallFire
Call Center, IVR
CallFire is a simple to use and enterprise cloud telephony platform. Callfire Hosted IVR lets you build telephone IVRs, surveys and set up auto attendants.
Aastra
Call Center, Cloud Hosting, IT Management, SaaS
The Aastra 5000 is an open standards-based system with over 500 functions, and a SIP Trunk interface that enables connection to Voice over IP operators
Aastra
Call Center, IT Management, SaaS
With its management, call control, and UC applications pre-installed on a single server, Aastra 700 enables companies to build their state-of-the-art IP solution in a cost-efficient and convenient way.
Aastra
Call Center, SaaS
Aastra 800 is a communication server for PCs with an optimized installation.
Fonality
Call Center, Virtual Call Center
Fonality Connect+ offers communications, collaboration and contact center tools. Enjoy enterprise telephony features, real-time data, advanced routing etc.
eGain
Call Center, Virtual Call Center
eGain Service Suite offers contact center and customer service software. Transform your call center into multichannel customer interaction hubs.
Echopass Hosted Call Center
Call Center, Virtual Call Center
Echopass Hosted Call Center integrates routing & workforce management apps for delivery to desktop agent softphones, with single view reporting, management.
Fonality
Call Center, IVR
Fonality Connect is a business communication solution that scales and implements without technical expertise. This solution deploys quickly and cuts costs.
Fonality
Call Center, IVR, Virtual Call Center
Fonality Enterprise is a dedicated, hosted communication solution with enterprise grade features and unified communications all offered at a low cost.
Virtual Hold Technologies
Call Center, Customer Service
Introduced in April 2012 at Genesys G-Force Americas, the VHT Conversation Bridge enables for the holding of a customer’s place in a queue and calls them back when an agent is available to speak to them, regardless of the type of channel a customer is contacting a company through: gaming console, mobile app, smartphone, social media site, website.
Envision
Call Center, Customer Service, Human Resources, Learning Management
Envision eLearning is a learning management system designed for use by call centers. It allows supervisors to easily create and deliver personalized training videos directly to agents' workstations, reducing the costs associated with training and improving operational efficiency.
LiveOps
Call Center, Customer Service
LiveOps Voice is a multichannel agent desktop and phone application built atop the LiveOps platform that gives call center agents a web-based panel for making and routing inbound and outbound calls. The software easily integrates with other desktop managers and CRM platforms, making it flexible and interactive.
LiveOps
Call Center, Customer Service, Help Desk
LiveOps Chat & Email is an application built on the LiveOps platform that allows your contact center agents to converse with web visitors in real time using web chat and email tools. The software can be embedded onto your website and accessed by prospects with one click.
KnoahSoft
Call Center, Customer Service
KnoahSoft's Harmony 3.0 is a VoIP-enabled SaaS contact center management solution that enables you to record, review and monitor calls, emails and chat sessions either in real time via dashboards and screen captures, or after-the-fact with recordings and metrics.
Envision
Call Center, Content Management, Customer Service
Envision Full-time Recording is a call center audio recording solution that allows organizations to easily record, save, archive, and retrieve customer interactions. Recorded calls can be used for training, quality assessment, or regulatory compliance--a distinct benefit for financial institutions and insurance companies.
Envision
Call Center, Customer Service, Human Resources, Learning Management
Envision Quality Monitoring helps call center supervisors identify trends and issues among agents, as well as create personalized coaching solutions for its customer service staff.
Aastra
Call Center
Solidus eCare is a feature-rich, contact center solution that touts itself as a fully integrated end-to-end solution for enterprise communication.
Telstar
Call Center
DataTel xSELLerator is call center solution that boosts phone agent efficiency in inbound and outbound calling. Phone agents will save a lot of time on the job with tools such as the predictive dialer, IVR, and the automatic call distributor scheduler, where agents receive calls that are most relevant to their expertise.
TASKE
Call Center, Customer Service
TASKE Contact is call center management software that aims to improve the level of service for call center operators. The software’s base features include ACD monitoring, a call history system, call recording, a reports generator, and a visualizer.
TASKE
Call Center, Customer Service
TASKE Reporter is a call reporting solution designed for companies with small call centers. The program is entirely web-based and provides simple call center intelligence, such as call history logs, agent performance tracking, and activity review.
Aastra
Call Center, IVR
Smart and easy to operate as well as simple to use and maintain, Aastra Technologies OIP Call Center is a cost-effective tool for companies who are looking to optimize the availability of their agents for the benefit of their customers.
Aastra
Call Center
Solidus eCare Lite is a solution for enabling smaller contact centers (up to 50 agents) to have the same great features that larger centers enjoy.
Transera
Business Performance Management, Call Center
Transera Contact Center Software is a cloud-based call center solution that eliminates the need for a dedicated connection between the customer and the phone agent. Any Internet-enabled computer can tap into the software solution, simplifying access for outsourcers and agents alike.
Transera
Business Performance Management, Call Center
Transera Adaptive Customer Engagement is a cloud-based call center solution designed to increase the transparency of call center operations and analyze call center data. Three key modules help companies see which campaigns are working, what is causing spikes in calls, etc. to fine-tune their performance.
TouchStar
Call Center
TouchStar Call Center is comprehensive call center software that is divided into six modules. Depending on the modules purchased, users can use a predictive dialer designed to boost productivity by 400%, manage phone campaigns, track phone agents' performance, and more.
TouchStar
Call Center
TouchStar CallGenX is a predictive dialer tool designed for industries that need to make the most out of outbound calls. The product easily improves contact rates by 200% to 400% compared to manual dialing.
Noetica
Call Center, Customer Service
SYNTHESIS is a call center software platform that integrates CRM, scripting, and CTI. Through its visual interaction design framework and a foundation of SYNTHESIS Business Process Management, the platform aims to optimize the effectiveness of call center employees.
Noble-Amcat
Call Center
Noble-Amcat’s Contact Center Suite is a flexible, modular multi-channel communications system for call centers. The core program manages inbound and outbound contacts, provides CTI, uses multi-channel contact, and has workplace management and recording systems.
j2 Global
Call Center, SaaS, Virtual Call Center, Web Conferencing
j2 Global’s eVoice is an automated phone answering and routing system (virtual phone system). The service will answer calls with a professional recording.
Rostrvm
Call Center, Customer Service
Rostrvm offers a suite of call center applications that boosts professionalism and efficiency in inbound and outbound call center operations. The suite features four primary modules.
Better Plan Ltd.
Call Center, Customer Service, Help Desk, Human Resources, Workforce Management
WFMwizard is a workforce management application for small/medium call centers that offers the complete workforce management planning cycle.
Sword Ciboodle
Call Center, Customer Service
Sword Ciboodle's Ciboodle One is sales and service desktop software that strengthens your service interactions with customers. Made for call centers, the program provides your agents with important customer information during calls, a training program, and improved first call resolution. Additionally, Ciboodle One creates and organizes customer profiles, logs customer interactions, monitors agent performance, and provides multilingual and multi-channel support. All of these features are available on this single desktop solution.
Efficy
Call Center, CRM, Customer Service, Email Marketing, Enterprise CRM, Marketing, Mobile CRM, Survey
Efficy CRM is a set of five web-based modules that can help you maximize your customer relationships. The sales module monitors all your customer projects and opportunities, supports CTI, tracks KPI, and generates reports.
Amdocs
Call Center
Amdocs Smart Agent Desktop is a call center software suite that features five products. The Customer Interaction Manager operates on a single unified desktop, and it provides agents with relevant information during calls, increases first call resolution, reduces training time for agents, and improves the customer experience overall.
Amdocs
Call Center
Amdocs Customer Interaction Manager provides customer service agents with a single, unified desktop that allows them to access the business processes and information they need to satisfy the customer.
Amdocs
Call Center
Amdocs Marketing Connector helps your service agents maximize each customer interaction by providing them with service recommendations tailored for that customer. This product uses customer data to create customer-specific promotions, and it displays how likely the customer will accept the offer.
Interactive Intelligence
Call Center
The Interactive Intelligence Contact Center is adaptable as both cloud-based or on-premise and it enables contact centers to offer consistency and efficiency through a single re-integrated application suite.
Cincom
Call Center
Cincom Synchrony is customer experience management software with a number of tools to help resolve customer cases better. For instance, this product comes with an Intelligent Guidance system, a unified agent desktop, success-based routing, multi-channel communication, and agent reporting.
Intellitek Systems
Accounting, Call Center, Content Management, CRM, Customer Service, Document Management, ERP, Financial Management, Help Desk, Social CRM, Time and Billing
Intellitek Systems ERP is a customizable planning system for small and medium-sized companies. The product features six suites: CMS, marketing, service, finance, sales, and SocialBiz.
Junction Solutions
Call Center, Customer Service, Distribution, ERP, Inventory Management, Point-of-Sale, Retail, Supply Chain Management, Warehouse Management
Junction Solutions JunctionMCR is an ERP system designed for multi-channel retail companies that need to manage high-volume, dynamic supply chains. The product comes with modules for customer service, ordering, pricing, merchandising, POS, warehouse management, supply chain management, and sales. Additionally, you can make use of the system’s BI functionality to analyze customer data and create targeted promotions and offers. JunctionMCR can integrate with Microsoft Dynamics AX and is available as an on-premise or SaaS solution.
eResourcePlanner
Call Center, Workforce Management
eResourcePlanner is an innovative contact center service that automates many of the manual scheduling and staff management requests that large organizations now perform with paper based, labor intensive processes.
LeadDesk
Call Center, Cloud Computing, Contact Management, CRM, SaaS, Sales
LeadDesk Machine is an all-in-one solution that helps businesses make and track calls, set up automated follow-up communication, set appointments, and manage call center operations.
LeadDesk
Call Center, Cloud Computing, CRM, SaaS, Sales
LeadDesk Button is a CRM add-on that helps businesses integrate telemarketing processes with their existing web-based CRM systems.
Telax
IVR, Virtual Call Center
Telax Call Center software is a hosted call center solution that includes IVR and ACD features.
ClickDesk
Customer Service, Help Desk, IT Help Desk, IT Management, Virtual Call Center
ClickDesk is a web-based multi-channel online engagement application offering features such as Live Chat, Browser Phone, Social Media Toolbar and recently launched Help Desk.
j2 Global
Mobile Business Apps, SaaS, Virtual Call Center, Web Conferencing
j2 Global’s Onebox is an all-in-one virtual Private Branch Exchange (PBX). The service offers a virtual receptionist, employee and department directory, and call routing. A unified inbox is provided to store voicemails, emails, and faxes.
ADP, Plum Voice
IVR
Plum IVR Hosting Suite provides your business with the tools to connect to your customers with their multiple speech engines and inbound and outbound calling features.
Avaya
IVR
Avaya Interactive Response automates telephone transactions, answers incoming calls, asks questions, and provides information.
Angel
IVR
Angel Inbound IVR platform can identify words and sentences to interact with callers in real-time and route them to the appropriate agents or self-service.
Pronexus
IVR
Pronexus VBVoice enables the creation of inbound and outbound IVR solutions including auto-attendants, automated payments, notifications and surveys.
Aastra
Customer Service, IVR
Aastra Clearspan is a pure SIP softswitch for very large enterprises
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