Alloy Navigator Help Desk Review
Product Snapshot
Technology
ITIL-based, runs from a network share, on-demand or based on a schedule
Customer Focus
Medium to large businesses
Select Customers
Blitz, Illinois National Bank, Leo Burnett, Makita, Oklahoma University, Saint Edward's School, Salvage Direct, Southern California College of Optometry, Union Bank, Wolters Kluwer Health
About Alloy Navigator
Alloy Navigator’s business process automation engine streamlines IT operations into a unified software system. Flexible and highly customizable, Alloy Navigator tailors data flows and service request workflows according to priority.
Founded in 2002, Alloy Software is headquartered in Nutley, NJ. The company was named a 2012 Customer Service Department of the Year-Computer Software by Stevies. In 2009, Alloy was highlighted as an Emerging Tech Vendor Vendor by CRN, and in 2007 the company won the Customer Interaction Solutions magazine Product of the Year award.
Alloy Navigator Key Features
- Auto-routing
- Workload balancing
- Built-in escalations
- Service level management
- Change Management with multiple robust approval methods
- IT Asset Management
- Knowledge Management
- Network Inventory
- Organization and Contact Management
- Customer Self-Service Portal
- Smart Views, Dashboards, Integrated Reporting
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